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February 2024 by Natalia C.
I have gone to the store several times. Each time I gone, the girls basically ignored me. I would be fine with it, but when a person that isn't of color goes in, they are so friendly and joyful. It's noticeable. This has happened at least 4 times I gone in. Today I said you know what, I'll buy the shoes I want. Understood the whole not giving a discount because they are display. Yet, when I asked for a price match, kensie, the manager or something, you could tell she didn't want to price match nor help. Well, at least now I understand, never buy anything here and buy online or go somewhere else because obvious there's a racist situation going on here.
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January 2024 by Darryl Billick
They have a wide selection if you wear upto size 11 or 12, and a smaller selection of 1r.But if you need 14 or bigger, they don't currently carry them(Clerk said they are working to expand into larger)Store was clean and staff was polite. The size limit isn't a slam, just FYI for anyone looking for larger sizes.
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December 2023 by Andre Anderso
Large assortment of shoes!
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November 2023 by lps sunset
only complaint I have is that their coupons are confusing, everytime I try to use it they say it is not good for the shoes I buy, even when I ask them before they even don't know what shoes are excluded from the coupon...
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October 2023 by Kellie “Kelso” Larson
I think they should advertise sales better, I would have bought more and I spent almost $150. Just saying! Kind of messed up but it was so busy, and the customer service was decent.
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August 2023 by Tracy B
Visited the store on 7/26/23 for an exchange of four pairs of shoes I had purchased online. I was greeted by Abby who was a pleasure to work with!! My transaction was challenging due to an online sale and a partial payment using a gift card. Abby handle it like a pro and we even had some laughs. She was a breath of fresh air that seems to be lacking with retail sales associates these days (back in the day I did retail sales). Nice job, Abby! I hope your manager recognizes you as an asset to DSW.
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June 2023 by shannon marie
Very stuck up and rude customer service not sure the girls name but she has long black hair. She was very snotty and rude
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May 2023 by Kassie
Enjoy the DSW shoe selection & have bought shoes from them for years. However, the customer service is awful at this location. Took 30 minutes for an exchange for another size and the Sales Associate was not clear in their communications.Would recommend shopping at another DSW store location or shopping online.
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May 2023 by Jason Wester
Vevina was the best help. She checked on several pairs of shoes for us. Great store
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March 2023 by Wendy Steele
Found what we wanted (a pair of $50 Crocs) in the knick of time before two young women filled their (two huge each) shopping bags and walked DIRECTLY OUT THE DOOR with their bags FULL of Crocs! We were in shock. I bet each bag had at least 10 pair, calculate that at $50 × 10 times 4 bags = $2,000 worth of Crocs. Rough situation all around.
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February 2023 by Jamie F
My wife and I got shoes here, the selection is good.Really no help on the sales floor. The cashier was very helpful.
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December 2022 by Patrick H
I want to like DSW, I really do. But every time I’ve taken my kids there for shoes I end up going through dozens of shoe boxes looking for a size match because a previous customer didn’t put things back in the right place. Every single time. I realize low staffing is an issue and I’ll give them the benefit of the doubt, but this is a real problem. The place is always a chaotic mess when I go. The other day I gave up and went down the street and bought pricier shoes at Schulers. Not sure I’ll go back to DSW.
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December 2022 by BELINDA DEARDORFF
Not impressed with the customer service at this location. I understand that this time of year is busy and, at the same time, I didn’t appreciate how I was “helped.” It was rather rude and unhelpful. There are definitely better ways of addressing customers.
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November 2022 by Geraldine Oelkers
The store was an absolute mess, the front end was a horror shoe....you have very nice shoes but the store is to messy for me.
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October 2022 by Patrick Hadorn
I want to like DSW, I really do. But every time I’ve taken my kids there for shoes I end up going through dozens of shoe boxes looking for a size match because a previous customer didn’t put things back in the right place. Every single time. I realize low staffing is an issue and I’ll give them the benefit of the doubt, but this is a real problem. The place is always a chaotic mess when I go. The other day I gave up and went down the street and bought pricier shoes at Schulers. Not sure I’ll go back to DSW.
