Verizon offers a range of mobile and internet services, with a store located in Maple Grove. Customers can visit the store for the latest mobile technology, 5G home internet, or business solutions and can also schedule appointments or place orders online. While many customers appreciate the helpfulness of the store representatives, particularly mentioning the staff's efficiency and service, there are some concerns about customer service accessibility and the user-friendliness of the website. Some customers have expressed frustration with slow customer service and issues with billing, feeling that the company is rigid in addressing their concerns. Despite these challenges, positive experiences have been highlighted, with staff members like Cody and Charlie receiving praise for their assistance and ability to multitask in busy situations. Overall, while Verizon provides solid service, customers may encounter issues that could impact their satisfaction.
Destiny was the absolute best! I would recommend her to anyone!! Very kind and
professional!!!!
March 2024
I've been a customer of three major wireless carriers, and the Verizon representatives at this store are the best. I had to replace my phone in an emergency, and Destiny respectfully answered my questions and got me sorted out quickly. This is the best Verizon store in Minnesota.
February 2024
The people were nice. But will charge you 30 dollars to help you. What ever happened to customer service and helping customers
