Verizon offers a range of mobile and internet services, with a store located in Maple Grove. Customers can visit the store for the latest mobile technology, 5G home internet, or business solutions and can also schedule appointments or place orders online. While many customers appreciate the helpfulness of the store representatives, particularly mentioning the staff's efficiency and service, there are some concerns about customer service accessibility and the user-friendliness of the website. Some customers have expressed frustration with slow customer service and issues with billing, feeling that the company is rigid in addressing their concerns. Despite these challenges, positive experiences have been highlighted, with staff members like Cody and Charlie receiving praise for their assistance and ability to multitask in busy situations. Overall, while Verizon provides solid service, customers may encounter issues that could impact their satisfaction.
Came in needing tech help for my smart watch. The greeter at the front door was more then happy to help me. He helped me with my problem and I had no wait in line. Great location Great staff.
November 2025
Excellent service. Matt was extremely helpful and courteous and patient.
November 2025
We had a great experience getting our new phones. I'm pretty sure the representatives name was Anne. She was fantastic and got us wrapped up in an hour.
