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February 2024 by Dre
The people were nice. But will charge you 30 dollars to help you. What ever happened to customer service and helping customers
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February 2024 by Devinne Jochum
Terrible experience all around. I went to drop off my phones for a trade in, thinking it would be a 5 minute drop off. First phone went through fine, but our second phone they were having issues pulling it up for trade in. They were unable to do anything on their end and said I had to contact their Loyalty team. I don’t understand why they couldn’t contact the loyalty team and get it resolved? They gave no sense of direction for what to ask the loyalty team and the girl I worked with could have cared less about handling it herself. We contacted the loyalty team and they are stating the complete opposite from what this store said and now we are given direction to go back into the store. Each time we talk to someone the information is different. Every time we go to Verizon there seems to be an issue with our account due to a technical difficult or miscommunication. The issue is still not resolved after we have spent days trying to fix something this store should have taken care of when I went to physically drop off the phones.
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January 2024 by Deesky C
I was at this store 12/24 to purchase a gift for a Christmas gift. Money was taken out my account but what I received was an invalid gift card. When back tried to get help. A rep took my number n a pic of gift card transaction. Was told a manager would call. Never called. What a rip off. They still haven’t fixed the issue or gave a refund. Im pissed. Customer service can’t help said to go back to store I did still nothing!!! So I’m just out my hard earned money.
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January 2024 by Rick H.
I took my iPad in for repair. The battery could only run the device for 20 min. As long as the iPad was plugged in, I didn't have any issues. I dropped it off to have a new battery put in. A few days later they said it wasn't the battery but I also needed another part. Then they called and said the iPad stopped working completely and it was unrepairable. They would not do anything to try to fix it. I am not sure what happened during the week they had it, but I dropped off a working device and picked up a broken one. I have been to other WeBresk locations and I have had great experiences. But I would avoid this location.
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January 2024 by Kim Jackson
This location has long needed staff. I know at this point it’s hard to get reliable people. But even if they need to pay more, they are losing money out the door. I was coming to buy two iPads and two iPad covers along with chargers. Do you know my weight was over two hours. Simply because they didn’t have the staff to help they’re losing a lot of money off of people just simply because they don’t have staff. They sent me a link today to make an appointment and it was all the way into January 2 or third. That is absolutely ridiculous when you just want to buy some products from them.
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December 2023 by Randall Adams
Cody was awesome! Super helpful in getting my iPhone to charge again. He was on top of making sure all the other customers in the store were getting assistance while he was helping me. Thank you!
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December 2023 by Deb Beam
Extremely disappointed with my daughter’s experience at maple grove Verizon store. I sent her in to upgrade her phone and they gave her the run around. Told her her phone was not eligible for an upgrade when it’s right there in her account that it was and she had gotten a text saying she was eligible for an upgrade. Lady kept running into back room to check on something and would be gone for 15 minutes at a time. Tried to sell my daughter a bunch of other things-watch, iPad, etc. Luckily her aunt went in with her and was able to keep them from taking advantage of her. Also was very fortunate that I had gone into our Verizon store in Lincoln Ne earlier that day and had a quote from them for the upgrade and discount on new phone. After seeing the quote from our Verizon store, suddenly my daughter’s phone was eligible for upgrade and we were able to get the offer that was eligible for her in our plan. Glad we had that ahead of time or I feel my daughter would have been railroaded. Next time my daughter needs a phone we will be doing business at our store in Nebraska.
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November 2023 by Seth Helleck
I had a good experience dealing with Charlie at this store. He was holding it down on his own, it was busy and he was super efficient and helpful to multiple customers at the same time.
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November 2023 by Troy Miller
Seriously seek out Destiny, extremely experienced, absolutely beyond exceptional customer service and will make your whole process quicker, easier and smoother! I’ve been in management, sales & finance and her business skills are a blessing to work with, throughout and after. Destiny has also helped with personal needs and goes through many extra steps to make you feel comfortable and 100% satisfaction guaranteed! Manager Nate, props on his assistances and thank you again Destiny! It doesn’t go unrecognized you’re knowledgeable touch towards helping the client!!
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November 2023 by Narciso M. Salas
Very good service, very helpful staff. This lady, I believe her name is Madeline, was fantastic, she helped place protection on my wifes phone and on mine. Our phones look great. She knew exactly how to do her job and she was very Proffesional, we were very, very happy!
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November 2023 by Lee Xiong
Worst service ever! Everything I come here, worst serive ever "Gabe" so call manager couldn't even give me info on my account "unless" I buy a new phone! I went to the other Verizon down the street and got everything I needed in seconds! Got my new ultra 23 from them instead. Highly recommend NOT COMING HERE
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October 2023 by Nancy Korenczuk
Waited an hour and was never seen.That was Wed at noon. However, Sunday morning, we had 20 minute wait and Destiny was over the top. She was incredibly knowledgeable, multi tasked yet kept it very personal. She was by far the best person at VZ we had ever encountered. She deserves a promotion, people! The store needs more staff.
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October 2023 by Sebastian Wilson
Don’t come here. You will regret it. I walked in with a simple question hoping they could help. Now I’m about to be left without phone service. Run from this company and anything associated with it.
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August 2023 by Dillon Haase
When they estimated a 20 to 40 minute wait time ....1 hour later I went up to the two employees that were talking with each other and ask them both. So is it going to be another hour and they said no clue appointments keep coming in?. I then proceed to sit down and try calling Verizon to get only automated phone numbers. I'm going to cancel my service and to a provider that actually cares about their customers
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June 2023 by Kristie Jacobson
Waited an hour to get a new phone. Finally got help and then found out they can only do the payment plan option. Supposedly you can't pay in full cause it doesn't work for them. What a waste of time. I don't recommend this location at all. She also was trying to sell me a different plan when I'm not even the main person that owns the account. She basically was gonna let me change the plan without permission from the person that is in charge of the account.
