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December 2025 by J C
The worst company to ever have to deal with. Between AI assistants and a worthless website they are impossible to cut ties with.
Do not give them money, do not sign up.
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December 2025 by L
The online ai assistant is absolutely horrible and a good enough reason to avoid the service all together
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October 2025 by Gerald Monahan
Good service and staff!!!
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September 2025 by Kimberly
Remy be careful what I tell you this be careful please do not take a phone from them because it's not free you have to pay for the phone you have to pay every month don't let them say no you get a free year you don't get anything free you pay for the phone then they want to send it to be labeled they don't want to do their jobs they say they do their jobs that they don't and even if you go in the store and they say they got there for you they don't so please listen to me when I say I'll tell you this you do not want to go to Xfinity if you can help it go somewhere else I don't care if they see my name or not I am so scared for them to take any money out of my car cuz the other side we're just supposed to have nothing to do with each other is going to have my number and I'm not paying for that phone I have a Motorola sent to me a I own my own phone which is the most Motorola styles. Fever please listen to me when I tell you be careful what you do is it carefully and ask a lot of questions before I don't care if you move to 3 hours away from where you from please please listen to me when I say don't get ripped off like I did because I'm only on would have been if it's SSI and SSDI I only get that because I get rid of benefits I can't afford to pay these people 119.00 for phone I don't want and he won't send me a shipping label to send it back so be very careful cuz you'll be stuck like I am for my long hair out since June not good at all thank you for reading this I appreciate that and God bless you🙏
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September 2025 by Naman Atreya
Don’t get there too close to closing time. Arrived about 10 minutes before to do a quick modem drop off and they had already locked up. Will have to try again.
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September 2025 by Andrew
I have been a long-time Xfinity customer, largely because there were no other realistic options in my area—until now. I might have considered staying, but my bill was suddenly doubled some time ago, which made the decision to leave much easier. Unfortunately, any chance I might have returned in the future was eliminated by my recent cancellation experience.
When I first called to cancel, the representative was curt and didn’t mention my service would end immediately—even though I’d paid through month’s end. Support calls too often focus on aggressive upselling instead of solving real problems, and I’m facing a $250 charge for equipment I never wanted. A later agent was finally able to help me avoid any extra fees and walked me through the process, but it took multiple calls to reach them.
I have since switched to a fiber provider, and the difference in service is dramatic. I’m even seeing their lines go in all over my neighborhood—proof that more broadband options benefit everyone.
I hope Xfinity takes this feedback seriously—treating customers this way will only accelerate their decision to leave.
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September 2025 by juanita smith
Everyone was really helpful I glad I choose Xfinity.
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September 2025 by Elias Hoffman
Trying to contact a human here is a joke
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August 2025 by Joe Ducosin
Stay clear of this independent Xfinity store. The can't do any repairs or activation troubleshooting and will tell you to go to a Corporate store. Corporate store employees will tell you to not go to an independent store because they know they are not inexperienced and lack authority to solve technical problems in their systems. Independent store manager takes no responsibility for service issues and will pawn you off on a corporate store. Worst is corporate, independent and call in support do not work together at all and no one takes responsibility to make sure your issue gets resolved in a timely manner. I regret switching over from Verizon for a cheaper monthly cost as Xfinity sales people will also use bait and switch tactics and will say anything to get a sale. They say you will get a free smart watch for all phones switched but don't tell you that you have it will only work if you pay the $10/month cellular fee. Do not switch to Xfinity!!!
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August 2025 by Christopher Navarrete
Guy there scammed me into a new plan and now my internet bill is $50 higher. Thanks so much scammer
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August 2025 by jdfkjadfadf afasdfasdfasdfa
Company only offers discounts on internet if you hand over your banking information (don't do it). Then they abuse that info by charging whatever they want. This is what happens when companies are allowed to operate as monopolies, they just do and charge whatever they want! I got charged over $20 per gig for data I used on my xfinity phone. This is following multiple months of the internet constantly dropping (and I contacted customer service at least nine times) and the internet was disconnecting due to a firmware issue, but no one would tell me it was on their end. I spent $200 on a new modem/router thinking my equipment was faulty, and now got hit with a $962.22 bill. AWESOME! Not to mention the phone plan I signed up for I was supposed to get a Samsung, but the courier wouldn't leave the phone at my address, so I was told to go to this Maple Grove location to get the phone. However, when I got to the store they said all they could offer me was an iphone. (Really, you couldn't ship the samsung to the store?) They told me at the store that the samsung was no longer available with that phone plan anymore because the plan had expired and now the only way I could get on the phone plan was to take an iphone, which I did, and it has been the worst phone I've ever owned. It didn't work right straight out the box, and I'm stuck with it for 2 years because of the plan I signed up for. The sensor doesn't work, so every time I take a phone call and my ear hits the phone the call disconnects. Then when the call is over the phone locks and I can't hang up the call. I have to turn the phone off completely to hang up. The phone is an iphone mini and has the worst battery life of all phones on the planet. I disabled the default web browser, Safari, but it still overrides the browser that I have selected, but Safari never loads anything. I can't move the cursor in between letters when I'm texting, it will only go to words or the iphone popup menu will cover what it is i'm trying to edit, so I end up having to delete entire sentences just to go back and edit one word. It is the most ridiculous phone I've ever had and I've resented that I agreed to taking it. All to save $20 a month. Not worth it. I contacted customer service about my $962.22 bill yesterday and was told someone would email me back within 24 hours. Nobody emailed me. I was also told by the customer service assistant I spoke with that he would call me back today at noon to follow up and nobody called me. AWESOME! The automated phone system is awful to navigate. Instead of announcing business hours and letting people know the hours they can call to reach a real person, the recording just keeps you in an endless loop thinking you will be able to talk to someone. The worst part about my $962.22 bill is that when I was finally able to talk to someone, they said if only I had called five days sooner they would have been able to reduce my bill to only $40. Why would you say that to someone? Awful, just awful. Congrats Xfinity! You earned these 5 stars for stellar customer service and really caring about people and going above and beyond to make sure your customers are taken care of!
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August 2025 by Tammy Edin
Best customer service here in Maple Grove, MN. Love coming here.
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August 2025 by Dan Jensen
Did not know what they were doing !
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August 2025 by Melissa K Watts
My children and I have had.
To pay our actually built-in cash at the xfinity.Store identity theft in account.Takeover issues that we have been going through over the last couple of years. And every representative at xfinity is always so helpful and understanding regarding our unfortunate current situation.
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July 2025 by Michael Kress
No way to receive tele support, voice mail menu about 50 levels deep, no way to get a tech if problem is unique
