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December 2023 by Marc C.
Just came in for something quick. However, the Latina working here was more interested in talking to her friends than actually helping people. She sat with her feet up talking, and talking and talking. Not actually doing anything. Being that I speak Spanish I understood the hat they were taking about and it was not business related. Have been sitting here along with two other couples for 30 minutes waiting for her to get done talking....And now there are four other people waiting to be helped. She finalized with her friends and now is wandering the store. These people are worthless at their jobs.
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November 2023 by Nicholas Lund
They don't take payments by phone anymore. For a tech company this is stupid. They just don't care about customers at all because many of us don't have a choice.
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October 2023 by Kerry Buntrock
Said I had a 12 month contract. Im moving to a small town in SD and they said I broke the contract and they will bill me 50. They don't have service in this town so even though I don't have a contract they will bill me for it
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August 2023 by J R
Nate did a great job at fixing the problems we were having with our phones. Everyone in the store was so nice and we never had to wait to be helped! Thank you Nate!
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July 2023 by Randi Moyer
Went out Saturday to return an old box .only two working and there was 12 people ahead of me. After standing there for 45 minutes the only way the line moved was people deciding they had waited long enough and left. I finally left too. Would recommend this store.
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July 2023 by Alyssa S.
This is quite possibly one of the worst stores that Maple Grove could ever accept!!! We (my disabled mother and I) came in this morning to swap out our cable box for a new one per the cable guys request from coming over to our house yesterday. He said that it would be fastest, rather than waiting 3-5 days in the mail. Not only did we come in to the store without being acknowledged, and this tall dark male was already helping only ONE customer, but we waited another hour on top with our old cable box in hand still to not be acknowledged and the customer snuffing us- but then the employee got him all NEW WIRELESS equipment, and then has the gall to do this next part to us:Other customer left finally and the employee took our cable box and went in back to come back out and say "No- we don't have any more Wireless boxes!" Lord help me. Then I asked if another store had one and he has the gall to say, "There is no way to check, and they don't give us the phone numbers for other stores." In reply I ask, "so you expect us to drive around to find out if there are wireless cable boxes at any other store?!" So he says, "well I could send you another, but I will charge you $20".We exclaim "Well you had us wait and then tell us you do not have anything and didn't tell us you could not help us". He says, "Well I am all alone is here, and we don't have any." Which then the clincher of the whole crummy morning amounts to this part:*OUT COMES THIS OTHER EMPLOYEE* a short dark woman, who comes out as 3 other customers came in with their kids and says "I can help who's next!" And I will leave you all with this waste of a disturbing thought:Next customer says she needs a wireless cable box and woman says "ok!" And gets them a new one!I can't even...
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March 2023 by David Craig
Xfinity cell phones lose data all the time which is surprising as i thought verizon did their network. I have to spend an hour on the phone with them to fix it everytime. So if you want to waste an hour or two a month waiting 40 minutes to talk to someone in customer service get an Xfinity cell phone. So 2 hours per issue. They say not talking to an agent is a feature.
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December 2022 by John M
Xfinity has been emailing me constantly wanting me to return a streaming TV box I'm not using. Stopped at this xfinity store and waited forever before just leaving, nobody greeted me, nobody said "hello" when I walked in the door. Worst customer service and waits ever. Oh well, I was there to return something at their request, if they want it now, they can wait until I move and change internet providers or stop by my house, where I'll have them wait as long as they made me wait, before I gave up and went home. The absolute worst part is there were hardly any customers in the store.If you enjoying waiting, this is the place for you.
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December 2022 by John Mihalko
Xfinity has been emailing me constantly wanting me to return a streaming TV box I'm not using. Stopped at this xfinity store and waited forever before just leaving, nobody greeted me, nobody said "hello" when I walked in the door. Worst customer service and waits ever. Oh well, I was there to return something at their request, if they want it now, they can wait until I move and change internet providers or stop by my house, where I'll have them wait as long as they made me wait, before I gave up and went home. The absolute worst part is there were hardly any customers in the store.If you enjoying waiting, this is the place for you.
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July 2022 by wisdom Cornerstone
Please stay a way from this store,There’s is one Asian short guy working in this store, he’s very rude and he will lied to you that he solved your problem but no all is a game and lies , they very unprofessional there. Please stay a way.
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June 2022 by Brandon Schaa
Terrible. Only two people working on a Saturday, both of who were tied up with cell customers. Was on line 20 minutes behind 4 people trying to return a router, line hasn't moved. So d****
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May 2022 by Jesus good
I dont usually write reviews but wanted to say I had a very good experience at Xfinity store. Melissa went far and beyond in helping me finding the right internet plan. She was professional and made the whole process simple and easy to setup. She also went through their S22 ultra plan, which was highly appreciated. I highly reccomend Xfinity and thank you Melissa for your great service ? ?
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April 2022 by Jack Rohr
The workers were unfriendly. They didn’t seem to know what they were talking about. I really like Xfinity so we just walked out of the store and did everything online. Would not recommend this outlet to anyone. Just all around really bad communicators.
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March 2022 by Tom H.
Thanks getting your service is bad try canceling it. Can't even drop off their used equipment without a hassle. Just another company that's too big for the right hand to know what the left is doing
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March 2022 by MJ V
Store is suppose to open at 10. I was there at 11 (along with another customer wanting to drop off equipment) and the store was locked. All the lights and TVs were on, but no one answered the door. I was told I wouldn't need an appointment to pick up my new cable box. Another example of their horrible customer service. I went back a half hour later and still closed. And of course you can't call the local stores anymore.