Best Buy offers a full selection of technology, including HDTVs, computers, cameras, gaming consoles, appliances, and phones, along with Geek Squad services. The store provides helpful and specific service in sections like mobile phones and PC gaming, with staff described as amazing, patient, friendly, and professional. Efficient curbside pickup is available, noted to be very good even on busy days like Black Friday. However, the new store layout seems to have a lot less product on site, resembling a display shop with zero on-site merch and fewer staff around. The feel of the store has changed from the old, busy version, with some customers hoping the business does not go under. While service from specific employees is highly praised, contacting the store manager by phone may not be an option. Overall, service experiences can be excellent, but the in-store product selection and atmosphere have notably decreased.
Terrible return policy, do not buy modems or routers from Best Buy. They sell defective Netgear products with only a 14 day return window and do not stand behind them when you find out the modem is overheating and defective 21 days later. Neither does Netgear stand behind their product. Good location, freindly staff.
January 2026
Pros. Big box store. Lots to compare and contrast. Cons. Displayed items not available in store. Could have purchased online. Staff not particularly helpful in making a choice.
December 2025
My brother buy stuff from Best buy I don't but I went with him because he wanted to get something so I was with him but it's okay
