Costco Optical is well-regarded for its friendly and helpful staff, with many customers praising the team for their patience and expertise. Several reviews highlight staff members like Kaitlyn, Victoria, and Marc, who go above and beyond to assist customers with glasses adjustments, repairs, and prescription needs. One customer appreciated how Kaitlyn skillfully handled their twisted glasses, while another was impressed by Marc’s ability to make their frames work with their prescription, saving them from a costly mistake at another retailer. The staff is described as nice, chill, and accommodating, creating a positive experience even when issues arise. Customers also note that Costco Optical provides quick, free repairs, such as fixing glasses that have been stepped on, and offers clear explanations of options for glasses and lenses. The store's atmosphere is welcoming, and the service is efficient, often completing repairs or adjustments in a short time without charge. Beyond optical services, customers enjoy the overall shopping experience at Costco, appreciating the variety of products available, from plants and clothes to electronics and food. While some mention the store’s busy environment and the lack of certain payment options like MasterCard, most find the experience worthwhile. Overall, Costco Optical is seen as a reliable place for quality service and good value.
I lost a great pair of sunglasses and was able to find them again thanks to the help of the lovely Michelle. She went out of her way to help me and was kind and courteous.
Great experience.
April 2026
Bought glasses at the Woodbury Costco. When I got them, my reading vision was blurry. I was told to give them a week and then come back. I went to the Maplewood Optical instead and met Sam. She was able to adjust my glasses so I could actually read small print. Thank you so much Sam.
January 2026
I never leave reviews. No one ever gets my prescription right but the assistant lady ( i forgot her name gulp) but she got it REAL good. And the staff is really nice and chill.
