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October 2023 by Larry Found
Total transaction from purchase to trade and delivery was excellent. Schmelz Alfa Romeo is highly recommended.
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July 2023 by Robert Tomb
The team did a great job of keeping me informed. They sent me a video showing their diagnosis and called with a follow up to ensure I understood. They had all the parts in stock to do the work on my fiat 500 abarth that afternoon.
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April 2023 by Jason S.
This dealership is spectacular! They have the best service department and are so professional as well! Our service was done promptly and expeditiously!
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February 2023 by Lance S
Pleasant buying experience. Trevor was awesome. Ed in finance got paperwork done in record fashion.
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January 2023 by Serena Ramahi
The best of the best location in Minnesota austin is a rock star and service team and sales and amazing wonderful manager I loved every second I go there I feel am home with my beast (Alfa Romeo) they are super friendly! Helpful! Mellow and very understanding and very welcoming they ROCK
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January 2023 by Lance kugler
For the two options within the Twin Cities this the better of the two. If there was other options I would look at them, but there isn’t. Their hours of inconvenience is hard to get over. If you need a loaner for while your car is in for service good luck with that, they don’t even offer you a ride somewhere to kill the time, just sit around and wait. Its odd waiting there as the store front has no employees in it most of the time. The service advisor is nice and knowledgeable but their technicians can’t figure out what going on with the ghost braking issue.
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January 2023 by Nisreen AlRamahi
The best of the best location in Minnesota austin is a rock star and service team and sales and amazing wonderful manager I loved every second I go there I feel am home with my beast (Alfa Romeo) they are super friendly! Helpful! Mellow and very understanding and very welcoming they ROCK
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December 2022 by Mark Pellerite
Great -- had a 30K service done on my Alfa Stelvio while I waited. Work was done promptly, cost came in under the original estimate, and the car was even sparkling clean when I got in it to drive home. Definitely a top-flight dealer service experience, and I plan to return for subsequent servicing work.
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December 2022 by Kaye nelson
Schmelz Countyside is a great dealership. We bought our Alfa Romeo from them. They are honest and courtesy and make car buying process understandable. We get our Alfa serviced there as well. Always open and direct about what is being done to the car. No "extra" or hidden costs. Wonderful people!
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November 2022 by Anthony Alongi
Excellent and attentive service on my 2018 Alfa Romeo Stelvio. The video summary is excellent and is very thorough. I got an honest assessment of my vehicle's condition and felt that the immediate work to be done was completely expected. Yes, I might pay more to have my Alfa work done at an Alfa retailer, but I am fine with that knowing that they are trained to handle my specific vehicle. Shame Alfa doesn't sell more here - although the new Tonale might chance that. Show Schmelz some love!Follow-up: Continue to be very, very satisfied. Interestingly, for a recent brake service, I decided to check with some independent, Euro auto repair shops local to me in order to get a better price. None of the three came close to the quote that I received from Schmelz.
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October 2022 by Kerrie henderson
Bought a used 2016 Fiat 500X from this dealership with 42,000 miles. Came with a 30 day, 1000 Mile warranty. As soon as I drove it off the lot I found problems. Brought it back with warning lights, and it was shaking and had front end noise. They couldn’t find anything. Also, the vent inside needed replaced.. they told me 4 weeks, was just replaced today, 4 months later.The problems I brought up when I purchased, that they couldn't find anything, they said at the time…. Today, I told them I still have those same issues… Now, they miraculously see the issues but want to charge me $2,400 to fix. I’ve driven the car 1,200 miles since I bought it in June and mind you 170 of those miles we’re driving it to and from here.This is the second car I purchased from here. The first was a new Fiat 500X (that was unfortunately totaled in May). I came back to Schmelz because I thought they were a trusted dealership.I’m a woman so I should have figured they would screw me. Male patrons would not be treated this way. Guess the joke was on me.
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August 2022 by Jason Sirek
Service department was extremely professional, timely, and communicative. I even received a video that added a nice personal touch to the progress they were making on my service during my short wait. Thank you!
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July 2022 by Munious Julious
My car, Fiat 500 pop 2012 was always serviced at Schmelz, the last time it was for an oil change. After several months I noticed oil leaking, I took the car in and wanted them to check the oil leak which I thought they caused. I also asked them to look at my tail light that was not working. Diagnose for tail light not working was ~ $80. I went to pick up my car, charge was ~ $280 . Tail light was still not working, they said they needed another diagnose an additional $80 and whatever to fix. The oil leak, $2500+ to fix, it was a Rear transmission gasket leak.I paid the $280 for the "work" they had done and drove away. I gifted the car to my mechanic friend and told him what had happened at the dealership.He fixed the light, it had a bad switch. The oil leak was due to a missing O-ring $5.
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June 2022 by Siobhán Way
Charged an awful lot of money to diagnose (btw auto-zone does it for free), which is really just sticking in a usb cord into a port in the car. And didn’t even give me specifics on the very expensive diagnosis (maybe I have an oil leak but would be $155 more to really know!!!), a huge waste of time and money. They didn’t have the cheap part they told me I needed regarding another diagnosis and I was there for 2.5 hours. Have to spend MORE money today to have their handprints removed from car….I will not be returning here.
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April 2022 by Eric Siikarla
Over the top dedication to customer satisfaction. Outstanding, friendly people, would not hesitate to buy here again! Service team really knows how to make you feel like you’re their number one priority!
