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December 2023 by Spencer L.
DO NOT USE THIS COMPANY! Used AA Movers last year, showed up one short on the crew, and charged excessive OT. They were on the phone for most of the job and damaged and lost numerous pieces.
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December 2023 by Viktors B.
I hired AAA movers to move last winter. Two out of three of the movers were stoned, and one of them was HIGH AS A KITE. We're talking bloodshot red eyes and all. All told, they damaged 3 pieces of my furniture, including a piano. I hired AAA movers, because I was looking for a top-rated company to handle my move with professionalism and care. When I raised the issue with their customer service rep, Mariah, my concerns were dismissed. It was only after repeated emails that I got any sort of compensation, as paltry as it was (pennies on the dollar). To add insult to injury, there was no acknowledgement or apology of the fact that their movers were stoned, which more than likely contributed to my furniture being damaged. The worst. I will never use this company again. STEER CLEAR.
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October 2023 by Matthew Vlahos
Terrible experience. All around unprofessional and it’s been about 2 months of emails back and forth with their customer service (me getting quotes on two driveways) to fix two giant oil stains from their truck. That was just part of the problems seeing the movers left my house by ripping up my grass, leaving truck parts and trash in my yard, and dinging up my new home. The actual movers wasted about 45min folding blankets and getting their truck ready which I paid for. Wouldn’t recommend them as nothing has been resolved and of course they have taken my money with a $44 refund bc they told me I would get 10 wardrobe boxes free of charge but ended up getting to use one box which they took back and threw the clothes on the floor and built in along with other typical moving issues like dents, scrapes, etc on furniture.I hope they have the integrity they seemed to have when we signed the contract but it’s been radio silent since having to ask the owner to be accountable for his company. I’ll update this post with any results.
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October 2023 by Geoff Gage
I incurred an estimated $8500 worth of damaged furniture from AAA’s move, none of which they would cover, pointing at their policy as justification. Really tough to swallow and unfortunate.I am just posting in hopes others are aware of AAA’s policy, and, their enforcement of it, prior to making a moving decision. .
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August 2023 by Ralph Ingrassia
I can't say enough good things about AAA movers. My wife and I traveled out to Minneapolis to move my father-in-law out of his condo for the next chapter of his life. We had 48 hours to get everything done. It was a logistical nightmare. Charlie, Derek and Lashon from AAA movers made it possible. These guys were amazing. They showed up on time, were professional, and were just just very nice young men. Everything went off without a hitch and 48 hours later we were on our way home with everything packed and loaded. I can't recommend these guys enough.
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June 2023 by Trth P.
Don't use these people!! Recommended to us by the realtors and the song is the same. Sales person was great at singing the tune but was nowhere to be found when it was all over and I wanted to voice my opinion.The story is the same: Bill WAY above what was quoted. We moved 2 miles from a 2 bedroom , 2 bath apartment.They slowed waaaaaay down when they got here. Ruined my area rug , were fighting in the hall of our condo building. The list goes on.There is no reason why what we had should have cost 2600.00 when we moved most of it by ourselves before they even showed up.This is criminal.This industry should be policed.My husband is a disabled vet and they don't mind ripping him off.
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June 2023 by Mark Spitzmueller
Very quick and careful with our move. We had some heavier items and one large sectional couch that we didn’t think could be moved. Eric and his partner were fantastic. They moved it quickly, with zero damage and were able to get it into our new location. I was honestly amazed that they were able to do it at all, let alone so quickly and without any damage. Great moving company and really great energy from the guys.
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June 2023 by Lori B.
My estimate was $600-$1000 it ended up being $2000 and I moved across the street. I also had my sound bar and stereo stolen. I sent documentation for the items but nothing happened. I thought they would reimburse me, but I guess not. The movers were good but slow. They get paid by the hour. If you have to move and hire this company make sure you are there the whole time. I had to go to the office to get the keys and open up new apartment. Never leave unattended for missing property and to make sure they keep packing and moving at a reasonable pace.
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June 2023 by Hernan Teran
Like most people, I was skeptical with what company to choose for my move. I’m 100% glad I went with AAA movers. Here’s an outline of their process:1. A moving consultant coordinates your move details. From scheduling your move-in date, any materials you might need, and what your inventory looks like so they can assess the amount of movers you need. A deposit is required but this is part of the total balance owed so it’s not anything extra.2. On moving day, a mover will give you call to inform you they’re nearby. You’ll also get text confirmations.3. You’ll meet your movers and then they’ll confirm what is being moved and how.4. The movers wasted no time getting to work. They were efficient and mindful of my belongings.5. After they’re done they’ll confirm your destination.6. They’ll head over and once again, they wasted no time getting to work.7. Once the move is completed, a mover will review your final total. They were very upfront with costs and there were no hidden fees. This is something your moving consultant is upfront about as well.8. Please tip your movers!!! Mines definitely deserved it.Notes1. You’ll get email confirmations for everything.2. Sometimes your moving consultant won’t pick up their phone. However, this is because they’re most likely busy with other customers. If you leave a voicemail or send them an email, then you can expect a prompt response.
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June 2023 by Ruth Sheldrake
Rico's crew (Rico, Russell & Trey) were awesome! My move was the second of the day and they approached the move with fun and laughter! Even though my move started in a multi-level home, they were comical, happy and just all around great! They were very efficient, fast and responsible. I would highly recommend them and AAA. Next move will definitely see if they can be our movers again.
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June 2023 by Sue Sheppard
I had a small move from one apartment to another in the same building, only hiring AAA to move a few heavy items (bed, dresser, sofa etc). I received a text message followed by a phone call when they were on their way. They were right on time and I received another text upon arrival. They were fast, efficient and very careful with my belongings. They were also extremely polite, referring to me as Miss Susan. I would absolutely recommend them. I’m sorry I didn’t catch their names ?. I hope they receive the high praise they deserve. Thank you!
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June 2023 by Evan Gardner
Rico and his crew were PHENOMENAL! They were a person down for the loading portion, and they still got everything loaded and unloaded in the initial 3 hour projection. (They also made sure to communicate the fact that their expected 3rd mover had suddenly fallen ill ahead of time.) Everything was packed carefully, secured well, and done quickly. What a great crew to work with - 10/10, would recommend and do business with again.
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June 2023 by Dana Pappenfus
Setting up the move and getting the estimate was easy. The movers worked quickly and they had heavy loads and a ton of stairs. I was very impressed! I had much more stuff than I reported and I was expecting the total to be way more, but overall, I believe it was a great deal. Thank you so much to the movers!!
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June 2023 by A. M.
We had an amazing experience with Shawn, Brock and Ace. They were the most friendly and courteous team of movers I have ever worked with. They went above and beyond to make sure everything got out of our apartment safely and was exactly where we wanted it at the new home. 5 stars!
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June 2023 by Dolly P.
Second part of my review: AAA movers packed us and marked boxes (not clearly) with a black Sharpie. The packers marked my white bedspread with Sharpie and it won't come clean. Ruined it. They moved us into 2 levels. They put furniture on level one that belonged on level 2. We told the movers what pieces needed to go upstairs and they ignored us. DON'T USE THEM!
