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December 2023 by Lori Holloway
Excellent service, very nice car. Super friendly, I leftsomething in the car and they were very responsive about helping me retrieve it. They are not located right at the airport, so plan on an extra 15 minutes, but the shuttle was very prompt. I would use them again for sure! And I don’t usually leave positive reviews.
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November 2023 by Carla D.
They charged us $15.48 for gas when we had stoped 4.1 miles away at the Speedway station from the drop off site and filled the tank. ACE never confirmed the addition charge with us. They just put it on our final bill and emailed it to us.
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November 2023 by Michael Glass
Left my sunglasses in the rental car and the process to get them back was absolutely horrendous. Their lost and found website is a joke to navigate, and they will not pick the phone up for you to ask a question, instead they give you no option but to navigate a series of robot prompts on the phone. The CHEAPEST shipping option cost me almost 50 dollars to ship them from Minneapolis to Cincinnati, and its the standard basic shipping from fed ex. Unbelievable.
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November 2023 by Nick Kilstein
This is easily the friendliest rental car agency I have ever been to. I rented a brand new Subaru and the experience was excellent. Both shuttle drivers and everyone inside was extremely thoughtful and kind and the experience was very quick.One thing to know: I thought that the location was in the airport, but you actually have to take a shuttle. I did not realize that when I booked. That said, I would rent there again in a heartbeat since the shuttle was so quick.
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November 2023 by Stacey Pelika
Ace has become my go-to car rental in MSP. They are incredibly nice, the cars are clean, and, most importantly, the staff are very efficient so you rarely have to wait to get your car or turn it in. They're also generally cheaper than the alternatives! At first I was hesitant to go "offsite," but the Ace location is right near the airport, and the shuttle service is great. Highly recommend!!
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November 2023 by EyeoftheValley
A very convenient location for vehicle rentals near the Minneapolis International Airport. Clean and courteous shuttle. Nice cars and a great staff. Even the restrooms are spotless. Thank you!
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November 2023 by Kelly Wiley
By far the best car rental experience I’ve ever had. The counter is in the airport where the other car rental counters are and then you take a shuttle over to the actual pickup. When I arrived at the pickup he was waiting outside with the keys and we got in and left. The return is a parking spot and someone came out as soon as we arrived and it was all just so super easy and convenient. Our car was practically brand new and it was reasonably priced! Would use this service again and again!
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November 2023 by MercyMe A
The rental and return processes were easy and fast. The shuttle drivers were very personable, pleasant, friendly yet professional. They had my vehicle turned on to get warm before I got because it was cold temperature . Though , I was expecting the rental cars to be on MSP premises and it wasn’t yet I give them a pass . It’s only about 5 minutes away and no 15-30 minutes wait time ✅I will certainly use them again and I recommend ??
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November 2023 by Kelly Martin
Very pleased with customer service, speed of pick up and drop off and especially value of renting a car this day and age. Very competitive daily rates. Will definitely rent from them again.
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November 2023 by Matthew Reid
Had a very good experience with ACE at MSP. Awesome staff (best part) and great value. Be aware the rentals are a 6 minute drive away (they take you by shuttle) so you will need to plan time for pick up and drop off. They take you right to your terminal at departure too. Will use ACE again in the future.
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October 2023 by Jimmy H.
Customer service is terrible. 45 minutes for shuttle. Agents force insurance coverages and prepay gas, which is 30 cents higher than down the street. Rental was quotedl was $210.00 for two days, turned into $400.00, plus a $400.00 deposit, which took two weeks and four calls to get back. Roger, the manager, has no customer service skills at all. The rental staff are unpleasant and prejudiced. Feel sorry for the young black man next to me. They had him jumping through hoops and refused renting to him. It's not worth the measly $10.00 you think you're gonna save. Never again.
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October 2023 by Demian D.
Half-assed car rental joint. Dirty, beat-down cars at prices that can't be beat. Odd counter staff at the terminal, odd porter and counter folk at the car lot. Overall I think 3 stars about sums the whole joint up.
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October 2023 by William Hartman
Rental car for a short business trip. Tried this company out for a change and to save the company a little money. Good friendly service, shuttle to and from MSP. Good experience, likely to rent here again next time I'm in town.
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October 2023 by Fabian Ramirez
This location is outstanding when it comes to service. Every employee was extreme courteous and my van driver, Don, I believe, helped me to know where to gas up upon my return. Location is off site but there was no line and the shuttles were super fast, 5 minutes. I’ll be using them again and they were way cheaper than the big name brands. Better service, cheaper prices…I’ll take that every day!
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October 2023 by Charles Maki
Rented from ACE twice. Awesome service both times. Agent went out if their way to help find an item we left in car. Friendly, quick service. Great vehicles, even gave us a choice between a few models at checkin. Unfortunate customers have to take shuttle instead of being right in the airport, albeit shuttle is very quick to pick up. I believe its worth the small inconvenience. ACE more than makes up for it.
