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November 2023 by Naomi Villebrun
Did extensive repairs to my SUV. It took a week but they provided me with a loaner. They were very good about explaining the work needed and the associated cost.
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November 2023 by Samantha Macy
My husband’s car had a check engine light come on and all the dealerships were booked for weeks. I called Action Auto Systems and spoke with Eric who was professional, friendly, and helpful. He said I could bring the car in the same day. Eric helped me right away and explained everything in terms I could understand. I can’t thank them enough! We will definitely be back.
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November 2023 by James Sutlief
Hands down, best shop in town! Very knowledgeable and professional. Reasonable prices and the convenience of having loaner cars helps my day move forward while keeping my car maintained and safe. 10/10 would recommend.
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October 2023 by Patrick
Straightforward, honest, skilled. The team at action auto communicates effectively, gets repairs done quickly, and charges fairly. I used to live nearby, and still come to Action Auto even though I moved to St Paul. The loaner cars are a huge factor for me, easy drop off and pickup is key! The whole team is great, but mainly talk to Jen, Dustin, and Eric.
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October 2023 by John Fernandez
I was searching for a new mechanic/repair place to bring my vehicle in for some maintenance work and I decided to go with Action Auto. I was impressed by their customer service and the price for their service was reasonable. What got me sold was their honesty. One time I went there to supposedly have the seatbelt buckle fixed because it wouldn't close the latch. It turned out to be the wrong buckle and there was another seatbelt buckle under the car seat that was the correct one. I did feel somewhat embarrassed, but I appreciated their honesty about it and they didn't charge me for the seat belt buckle. I trust this place to handle my car repairs and will come back soon for another maintenance service.Services: Transmission
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September 2023 by Irene Fink
Friendly and very helpful. I got an oil change and they fixed a couple of things on the car. The bill was cheaper than I thought it would be. Will definitely go back and recommend to friends.
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August 2023 by wyatt c
Spent forever searching for a decent auto place as a transplant to the twin cities. Settled on action auto with their good reviews and they more than exceed expectations. Got my car in the same week, got a free loaner for the time my car was in the shop. The mechanics were very communicative about the issues and how that impacted the car/what was essential and what was not. They also found another issue after they started work and only added the cost of parts onto the total charge. Very fair pricing for what they did.I would recommend action auto to anyone in need of a good mechanic
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July 2023 by Matthew Becker
Finding a fair and honest auto shop around the cities seems to be harder than ever, thank goodness for Action Auto.Pricing is incredibly fair, loaner cars available if needed, work is of awesome quality, and the team is incredibly friendly and helpful.Team is patient and hears me out on all my nitpicky requests on my old 4runner, and are extremely transparent and give honest opinions.These guys value getting the customer for life, rather than pulling a fast one.
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June 2023 by Sam Burgin
Did what was asked, recommended things that weren't asked for but needed to be addressed, charged reasonable labor rates, completed when they said they would and communicated well when there were delays. Can't ask for much more.Services: Tires
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June 2023 by Kai Walsh
Have brought my car here for 5 years. Extremely trustworthy, fast, consistent, fairly priced service and very kind humans working here.
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May 2023 by Andrew Zhao
Update: Had a great chat with the owner, who was really affirming and apologetic. Obviously mistakes happen and he heard me and wanted to make things right. Definitely appreciate it and sometimes that's all it takes!The free rental car usage is definitely a plus and was appreciated.Unfortunately, I had a brutal experience esp. around customer service. I set up an appointment online and stated that I had an oil change done the previous week and that the dealer service dept inspected my car and recommended that I replace my rear brakes as well as the cam carriers and crossover pipe o ring because I have an oil leak. I was requesting an estimate.When I brought my car in, the person at the desk didn't seem very interested in interacting with me and says that they'll contact me later in the morning. Really no questions or conversation about my car.I call Action Auto mid-afternoon and mentioned that I hadn't heard from them and had expected a call earlier and basically was told that they hadn't said late morning (which is honestly whatever, but it's part of the whole experience).I'm then told that they performed an oil change and were waiting to get my estimates. I'm really surprised and said that I hadn't requested an oil change. To their credit, they said they wouldn't charge me for it.When I return later in the day, they told me they would email me the estimate and that it was $80 for the inspection. I said, I already knew what repairs needed done because the car was already inspected and had just asked for an estimate. I was told there was no way to get an estimate without doing an inspection.They did me a 'favor' and only charged me for the oil change (~$65).I mentioned that the whole point of me bringing my car in was that I'd rather have my vehicle fixed at a smaller shop than at the dealer and the person seemed to agree and said that they do sooo many of these repairs (which internally I was like...so then it's not unreasonable to just get a rough cost estimate if you do so many of these...).I get an estimate later that day in my email, but it doesn't include rear brakes. I immediately responded and asked for it, but it's been crickets ever since- about a week later.At the end of the day, no single action was egregious, but the overall experience left a lot to be desired. People want to trust their auto shop and I definitely left here feeling like I wasn't worth their time and they pulled a fast one on me and I spent $65 for literally no reason.Service: Vehicle Inspection
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April 2023 by Stephanie Magelky
I was in Minneapolis for a 3 day weekend and on the very last day the rear glass in my car was broken. Action Auto was so kind, they told me to come to their place of business and they offered me coffee while they taped my rear window up so I could drive home. 2 other service places had turned me away. As a woman traveling alone Action Auto earns my strongest approval rating
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January 2023 by Anthony Pederson
Excellent service and trustworthy. They offered me a loaner car when I was getting my car repaired during the winter. That’s great customer service. I’ve been a continual customer for almost three years and counting.
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November 2022 by Kimmy Walker
Excellent service I wouldn't go anywhere else. Thank you Eric for your great service and care??Services: Engine repair
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October 2022 by Sheena Curry
They are really reliable and trustworthy. I never feel like I am getting the runaround or that they're trying to sell me on unnecessary services or fixes. Highly recommend!
