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March 2024 by Jesse Winkler x vac c 6 c0 9za xds pl
Zero stars if I could. 3 weeks my truck sat there with nothing done. Called around other international dealers and they told me truck could be done day and a half tops. 3 weeks wasted with no progression and now the day after I pick up my truck and bring it to Springfield MO at Rush truck centers my truck is almost done and will be ready by the end of the day.
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February 2024 by Dain Floding
My truck has been here since Thursday night of last week. As of now still no communication. Still waiting for an estimate. We where told it was on a priority list Thursday night and would be looked at that night, it wasn't looked at until Friday at 3. Been in a hotel since. This is day 4.
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November 2023 by Nathan Mathews
Called for a radiator hose. Gave them the vin for the vehicle and the parts guy said they had one on hand. I show up to get it and they don't have any change for cash paying customers! Credit card processing is 5% which is 2% higher than any credit card processing company! Get home only to find out the guy sold me a upper radiator hose instead of the lower. Both locations are beyond terrible.
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August 2023 by Harley Potter II
My truck was broke. They fixed it. The work was done in a reasonable amount of time. I was kept in the loop regarding necessary repairs and the cost of them. Bruce was very helpful with answering all of my questions.
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July 2023 by Darin Howell
We recently scheduled one of trucks for some warranty and other necessary fixes. Once the truck was scheduled, Bruce (service contact) noticed there was other warranty recalls that wasn't on our radar (thanks Bruce)! He quickly had the parts on order, installed and we were back on the road with little down time or distribution to business needs.
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July 2023 by Michael Apers
Bruce and the team at Astleford are great to work with. Good work at a fair price and excellent turn- around time.We have 7 trucks serviced here and are always pleased with the work that is done.
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July 2023 by Terminal Transport
Great service writer! Bruce is amazing- great communicator. Appreciate all his effort and his team! Would not hesitate using these guys.
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July 2023 by Sean Moore
I brought my vehicle heat with with a leaking radiator looking for an estimate to replace. The service manager Bruce told me it would be $400 to diagnose the issue. He called later and told me it would be $3000 to fix. I told him that was out of my budget. When I went back in to find out where the leaks were he couldn’t tel me because they had not taken the radiator apart because they felt it was to bad of a leak but they still want $432 for the diagnostic. I asked to have a technician show me where the problems were because I wanted to get as much information out for my money as possible. They could only tell me it needed a new radiator. All this I already knew and couldn’t take two hours to diagnose because nothing was disassembled yet they would not work with me to find an alternative solution or recommend alternative options. The service manager was very short when offering feedback. I would not return to this international service shop.* update after talking with Bruce some more he was willing to knock of the parts fee to bring the cost to $392 which Inappreciate and while I was out stewing and leaving my poor review he googled to see if there was a cheaper used part somewhere (they use premium new parts in the shop) another thing I appreciate. So I’m raising my review to 2 stars but still wouldn’t return as they would only show me the work they had done by adding an additional line or the bill which made the whole operation feel shady. I believe they do good work but they are not truly accessible to the a budget conscious customer. And they wont even begin to help guide / troubleshoot without an excessive $200/hour 2 hour minimum charge to diagnose even remotely f you already know the problem. The fact that over a quarter of their reviews are 1 star speaks volumes
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April 2023 by Tony R
Plain and simple great service! If you're looking for qualified mechanics who know what they're doing this is the place to go. The manager Bruce in the service department is as good as they come, does a great job and a pleasure to work with. Best shop in area hands down!!
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April 2023 by Goodbye
Both visits have been proficient. Got my truck back much faster than expected. Bruce had an educated guess that turned out exactly correct.
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March 2023 by Tim Newham
On Feb 1st I dropped my truck off for service. Issue was brake light and check engine light on and I wanted an oil change. While talking with the person at drop off time he acknowledged that the brake light issue and the symptoms that came along with it was a common problem and he pretty knew what the problem was. Thank you for being honest sir. He also made a comment that he would probably pull it in that night and get a look at it. Can't complain about that.. In the same conversation he asked if I wanted to be contacted with an estimate before any repairs. I said yes. He then checked a box. One week later I received a phone call stating that the brake light repair was done and the bill would be about $300.00 for that. Also the oil change had already been done and the bill would be about $175.00 for that. The service advisor also mentioned that the DPF sensor had been replaced but did not fix the problem for the check engine light. He then said that they are working on it and looking for the real problem. Finally on the 21st I got another call saying that they don't know what the problem is yet and that they wanted to get the engineers involved from Navistar. Engineers came back with replace the turbo. Apparently it fixed it. I don't know cause I just brought the truck home today.My real problem is. Why was I quoted $300.00 when the actual bill was $615.00? More than double for the brake light repair.Also my quoted $175.00 oil change turned into a $235.00 PM not to mention they tried to bill me for 20qts of oil so it would have been much more if I had not caught it? My truck only takes 10qts. Why wasn't Navistar involved much sooner? I went 5weeks without my truck.To an owner operator that means 5 weeks without pay and 5 weeks that I had to pay for insurance for nothing. I really believe this could have been done a lot quicker.Not to mention no body gave me an est. before doing anything. I'm grateful that the turbo was under warranty.In the end the communication from the service department is lacking and untruthful.I'm not even going to mention why I did not buy my truck here due to the rude sale person that would not return a call or email.My experience with the parts department was very good. Sales and service are lacking.
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March 2023 by Central Dispatch
I have been taking my Trucks to Astleford for years.. My visits have not been pleasant in the past years.. However things have changed and my view on Astleford has changed. I never take the time to write a review but this one is well deserved. The new service leader Bruce is a breath of fresh air. He communicates well and updates me often while i am waiting on parts. My billing has been spot on and i have not been over charged. I will continue to purchase trucks from you and bring them in when knowing i will be taken care of the best way possible.Thank YousincerlyGary Ohnstad Bobby and Steve Autoworld
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March 2023 by Ted Buttweiler
Our boom truck broke down and Astleford International took the time to get us back up and running fast.....we were expecting a week. We were up and running in 2 days! Thank you to Bruce and the entire crew who helped get us back on the job so soon.
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February 2023 by Fishing Jimmy
Service was performed. Just like most shops they always find more that can be fixed, that wasn't originally brought up. Friendly and communicated well.
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January 2023 by Joshua Nelson
Giving 5 Stars because I love the retro style of the 1920s. This building not only had 70 years of grease buildup in the shop but they also banned electric trucks!! Keep on the good fight.