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February 2024 by Oden Sanders
The woman working the front is the rudest person you will speak to. Condescending and plain abrasive. I really hope she learns some tact
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October 2023 by Али Патвари
The best bank in city, I like this most! Always good customer service, recommend a lot!!!
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February 2023 by Jiannah P
Rude, disrespectful, Bo properly , don’t know much about their job or how to properly address situations and find soloists
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October 2022 by Sahith Reddy Babireddy
Love it
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July 2022 by Dominik D.
I'm pretty sure this Bank of America isn't here. I drove around twice, tried to get in and was unsuccessful. If I'm wrong, please post a review.
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May 2022 by Shashank Navuduri
In case BOA is interested in improving its customer service - please do address the below concerns with your associate at your Nicolette Mall branch.Date of visit - 04/29/2022I want to say I had some pretty good experiences with BOA at other branches and this was my first and probably last visit to the Nicolette mall branch. This visit was a prescheduled appointment for 3:00PM for notarizing documents and opening an account.After arriving at the branch and walking up to the teller, the teller informed the associate we have an appointment is inside and asked us to wait in the lobby.Out comes a guy and asks “are you my 3o’ clock? get into this room.” Those were the exact words no pleasantries exchanged or introductions. Since this person never introduced himself, I am not going to use his name in this review :).Takes some documents from my wife and literally sounded like he sent my wife on an errand to fedex to get some papers stamped and mentioned twice to my wife “make sure you get a receipt from fedex if you want a credit” - we never asked for a credit for fedex services. This BOA associate just assumed we needed credit. This was already crossing the line and second sign…While my wife stepped out of the room to the fedex next door, the bank associate and myself started talking about opening a joint account - he took my documents and after 2 minutes he was so rude, he asked me to pick my documents and step out of his office until my wife came back so that he can talk on his phone (remember this was a prescheduled 1 hour appointment). This was the final hit… collected my documents waited for my wife to comeback which was literally 20 seconds after I stepped out and we left (more like ran away from the place) midway between our appointment…I really hope this associate was just having a bad day and that was it, if not the other reasons would mean how we were treated was just sad and I feel bad for putting my wife through this…Me and my wife were clearly made to feel we did not belong there just in the first 10 minutes. We perhaps didn’t look like we were worth this persons time or of value to BoA.We will go back to the other BoA branch in our area where the staff is extremely welcoming to complete our business. Never returning to this place….
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May 2022 by Aparna Gannavarapu
Never experienced such terrible treatment!
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May 2022 by Charles Odle
Welcome to garbage banking
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January 2022 by David grant
Worse banking institution ever in my experience. BOA consistently makes unauthorized withdrawals from my account causing it to become negative to charge me nsf fees. Most banks do this, but BOA practices are blatant. Contacting customer service is impossible.
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June 2021 by abdi dolaal
I don't like this bank, lazy people sitting not coming on the job,No live customer service and I have to deal with the Vedo.
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September 2020 by T Wright
This location has ONE teller and the managers think their too good to help out. Poor customer service! I've been waiting 20 minutes just to make a withdrawal and I'm still waiting!
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June 2020 by Pulkit Jain
Terrible staff, never follow on commitments. I have been making appointments for 6 months now still no resolution on my issues.
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March 2020 by mohamed elmi
Great service I give them plus 5 stars
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January 2020 by Dan Time
Walter was great and really helpful
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December 2019 by Anna K
The staff is very helpful. Greater was kind and welcoming.
