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February 2024 by Bryan Simcoe
Did a great dental work appointment for our senior dog.
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January 2024 by amanda Michelle
They're very gentle
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January 2024 by Anne Holecek
Great staff and Drs to help manage your pets health. Highly recommend.Our Miss Bear needed surgery and has received the best care and feels comfortable being there and with the staff.
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December 2023 by karla smith
This is where we take our greyhounds for the most excellent care. Shout out to the vet tech Carrie and Dr.Engel for always being there for us.
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December 2023 by Tarah Beyers
Absolutely love this place! And my dog Cooper does too. I’ve never seen a dog so eager to go into a Vet. Bass Lake Pet Hospital treats pets so well (and give them lots of treats) and the entire staff is amazing.
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November 2023 by Jeff
It used to be a great pet hospital but now they have a lab tech that is rude condescending and lazy. I had gone there for the better part of 30 years but no longer I have chosen another pet hospital that actually cares for the pet and the client versus money.
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September 2023 by Yesenia Mitzner
Staff has been very helpful and accommodating. The vet took his time explaining everything regarding the vaccines for my puppies. Clinic is very clean and everyone is so welcoming.
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August 2023 by Missy
We’ve had excellent care for 8+ years here for our dogs. I appreciate the positive attitude of the staff and their good care of our pets, ranging from wellness to illnesses and even surgery.
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July 2023 by Kevin Nelson
The price is higher than other Vets, but their service is so bad. Careless front desk, lack of experience, and laziness. If you just come for normal services like vaccines, you are fine. If your pet has any problem, you will see all they care about is money. Instead of calming my dog, they just pull my dog into their door like pulling a toy. This was a terrible experience.
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July 2023 by Jessie Tran
Horrible customer service. Please stay away from this place!I called to ask about my dog's prescription medication. After starting medication for seizures, my dog was sleepy and showed signs of depression. I called to update with Doctor. I talked with one of the staff, she took my phone number and never call me back. This was not the first time during 1.5 years of using their service. They said they will call back but never do.I called again the next day, I talked with another staff. She asked me some questions about drinking, eating, and bowel movement of my dog, then she made the conclusion that I should CONTINUE MEDICATION for my dog.What???? She didn't ask a Doctor and made a decision by herself. I told her that she was not a Doctor, please ask a Doctor first. She got angry and then just hang up my phone. This was so rude. How could the staff make the decision like a Doctor and hang up the phone with a customer like this? A few minutes after, someone just called my husband back then said the Doctor wanted to STOP THE MEDICATION. She didn't call me back because she just hang up the phone without asking for my phone number. She didn't say sorry or explain anything. This was just an awful experience. They don't even care about your animal. They can say anything that they want just to end up the problem. They do not have any empathy or concern about your animal which is a part of your family. Please don't waste your time on this clinic because they definitely do not care about the animals they say they are treating. I will not return and will not recommend this hospital to a friend.
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July 2023 by Rachel Dicks
The staff here are great, they love animals and treat them so kindly. I really felt like they cared for my dog and wanted the best for them. My kids were with me when I picked up my dog and the staff at the front desk talked with them and gave them stickers. Highly recommend.
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June 2023 by Eric White
Dr. Engle and Rachelle are always great when we come in for visits. Dr. Engle actually saved my dog’s eyesight. Highly recommend!
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May 2023 by Amanda Buchman
I would highly recommend Bass Lake Pet Hospital! I took my cat there a couple years ago and had a great experience. Yesterday my cat had a seizure for the first time and I called this morning to speak with a Veterinarian. Most people would just schedule an appointment, however my cat needs general anesthesia just for an exam ?Dr. Munger called me back this afternoon. She discussed options, came up with a plan and put me at ease. She was amazing!! I appreciate it so much!
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March 2023 by Leslee McKee-Perry
We've been clients here for many, many years. The staff is awesome, however I feel in the past few years they've really started to price gouge and find ways to add unnecessary tests and procedures to boost profits. I do understand that they're in this business to make money, but it feels like I'm being taken advantage of, and my pet's well-being is not the main consideration. It makes me sad, but I am looking for another vet.
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January 2023 by Peter Bennet
I've been grateful for nearly two decades of wonderful care here. The entire team is fantastic. They've helped me care for multiple fur-family members through their many ups and downs, surgeries, end of life, etc., and I can't recommend this team highly enough.
