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November 2023 by Cody Bourdot
Average service location, but Budget's corporate ownership is becoming dishonest in recent years. Received a postal letter SIX MONTHS after renting saying my vehicle incurred damage and my credit card was going to be automatically charged $149 the following week. Apparently they keep CC info on file indefinitely to shake customers down.I called billing and politely asked if they could tell me more about the damage.Billing told me to hold for a minute, then quickly said that my car hadn't been pulled from the lot after damage was found, so the letter sent to me was an error and no charges would be withdrawn.SUPER sketchy. Wouldn't be surprised if they send such belated letters out en masse and charge everyone who doesn't read it and call.
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October 2023 by Madeline Baum
Abdi was wonderful in helping me when I accidentally rented a truck that was much larger than I needed. He spent a lot of time helping me figure out an alternative, and was super patient and helpful.
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August 2023 by James Klund
Great customer service, clean new vehicle (Toyota 4Runner), excellent email and text notifications about my reservation. Completely satisfied and happy. And the best rental rate too.
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August 2023 by RoseMary Sindt
Great price, super fast check in process and very friendly and efficient staff. Awesome car too! Overall a great experience and close enough to walk to and from the light rail from the airport.
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August 2023 by Radhanite Babylonian
If you want to rent a car that reeks of skunk weed then come on down to Budget Car rental in Minneapolis at 3355 Hiawatha Ave. They have the car for you! Even with a sticker on the window warning of a cleaning fee for smoking, the offense still occurs and the fine, upstanding Budget employees allow the tainted vehicle to be rented out before removing the offensive odor. I will be contacting the Budget corporate office, for what that's worth, to file a complaint and demanding compensation.
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August 2023 by Clayton Dibble
I called 6 separate times only to be told they couldn’t help me. I needed to return my rental at a different location because the current location did not have an after hours drop box. No one was able to tell me what the additional cost was going to be so I had to drive there and find out in person all while trying to make my flight. Poor service assistance.
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August 2023 by Alexander Wilder
Truck Engine light came on from Texas ‼️no one could help me in Oklahoma ? and when do I get my $150 back it's been a week Dam will not do that again ‼️
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July 2023 by Joe Sandbakken
Another excellent rental experience with Budget in Minneapolis. Great vehicle, good power and excellent mpg.
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July 2023 by C Spitz
Excellent experience. No wait at this non-aIrport location. Staff is efficient, respectful and friendly. Car performed well. Gas station right next door for refuel.
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July 2023 by Clyde C.
Didn't have the truck I had a confirmed reservation for. Sent me to another location 30 minutes away at MY Uber expense. No offer of any sort of compensation for my time or extra expense. Really not even sympathetic, just an "oh well" attitude. Avoid.
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July 2023 by Dave P.
The line at terminal 2 is taking 2 hours to get through. There are two clerks and sometimes one of them has to leave. I will never rent from budget again at this airport. The manager of the MSP location should be retrained immediately. This is not a situation where a bunch of people showed up all at once.
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June 2023 by Briella Gray
Mohammed was awesome and super helpful! He helped me back my car-trailer in after I unloaded my vehicle because I was having trouble positioning it. Not so good with Trailers lol. But he handled everything like a professional and was friendly, warm, knowledgeable, and welcomed me so kindly into the city with my big moving truck! Thanks Mo!
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June 2023 by David Parker
Last Budget rental at MSP it was an hour wait to get to the counter. I thought it was a fluke and would give Budget a second chance. This time it was exactly 1 hour and 2 minutes wait to get to the counter. All other car rentals were wide open. Never a third time for Budget or Avis!
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June 2023 by Kevin Venerus
When you make a reservation two weeks ahead of time, don’t be surprised when you get a call the night before saying they won’t have any trucks, and don’t know when they will have any available.
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June 2023 by Gabi Tabitha
Mohammed was awesome and super helpful! He helped me back my car-trailer in after I unloaded my vehicle because I was having trouble positioning it. Not so good with Trailers lol. But he handled everything like a professional and was friendly, warm, knowledgeable, and welcomed me so kindly into the city with my big moving truck! Thanks Mo!
