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August 2023 by Judith Straub
We reserved a cargo van two months before our son's move from Mpls to Chicago. I actually went to the Hiawatha location at the time to look at a van, the two men that worked there were very nice.I called two days before the rental date to confirm everything was in order, I was told that it was.The next morning I got a call saying the van was no longer available and I would have to call the fleet manager to try to find another vehicle. There was no cargo van or small truck available in Minnesota, they had a 16' truck in Burnsville for an upcharge. We cancelled the reservation. There is a lot more to this story, but the point is....if you are moving, you cannot rely on getting a van or truck from Budget for your move and we found out the day before our trip to Chicago.I would not recommend using Budget Truck rental unless you thrive on scrambling the day before your move to find alternative transportation.
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July 2023 by Clyde C.
Didn't have the truck I had a confirmed reservation for. Sent me to another location 30 minutes away at MY Uber expense. No offer of any sort of compensation for my time or extra expense. Really not even sympathetic, just an "oh well" attitude. Avoid.
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July 2023 by Dave P.
The line at terminal 2 is taking 2 hours to get through. There are two clerks and sometimes one of them has to leave. I will never rent from budget again at this airport. The manager of the MSP location should be retrained immediately. This is not a situation where a bunch of people showed up all at once.
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June 2023 by Eric Zumbach
Had a confirmed rental. They called me to cancel at 4:00 pm, the day before my 9:00 am reservation. No offer to help find a replacement truck. Nothing.
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May 2023 by Benjamin Kofoed
Add one more to the long list of reviews who reserved weeks/months in advance only to receive a cancellation notice just days before a big move. They are clearly not doing this right.
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December 2022 by Phia D.
If I could give this zero stars I would. Not necessarily this location but the entire company. not only did they cancel on me one day before after I booked five days in advance, but after I spent over two hours on the phone solidifying my new rental, they canceled on me the day of. they even tried to tell me I canceled the rental in order to charge me three times the price. No matter the prices I would HIGHLY recommend using LITERALLY ANY other service.
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November 2022 by Pete G.
Cancellation less than 24 hours before I was supposed to get the truck. I had made plans based on receipt of their confirmation text. No offers for help, or any hint of when a rental would even be available. I would give them 0 since they didn't help at all. Find someone else
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May 2022 by Anna D
They cancelled my moving truck rental 3 days before a big move, then would not answer the phone or try to problem solve with me. The national customer service line told me they would look for an alternate truck for me, then did not. They finalized the reservation cancellation without any further help and then would not answer my phone call either. Best rates in town for very bad or no service.
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August 2021 by ShopBC
Pretty straight forward complaint:I made a reservation ten days in advance; 30 minutes before my scheduled pick up they cancel my reservation. I called to find out why and the person on the phone didn't know what was going on and couldn't offer me a straight answer.
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August 2021 by David J Miller
If I could give them zero I would. I booked my truck rental over a month ago for tomorrow to move across country and just today they said they do not possess a single truck. Despite being a truck rental company this place does not have any trucks. Do not trust them with your move. They will leave you scrambling to try to find another way to move. So unprofessional. How do you advertise yourself as Budget *Truck Rental* but not have any trucks to rent, even when you promise a truck when you reserve one a month in advance. Truly horrible business. Do not use.
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August 2021 by Matthew Gagnier
Awful company. They cancelled my girlfriend's truck reservation days before her move after she had reserved a month in advance. They told her they didn't have any trucks available and don't actually do anything to reserve them. Never use Budget Truck.
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August 2021 by D L.
I returned a Nissan Versa Sunday July 25th around 6:30pm to 7pm. The branch was closed. But I left the keys inside the car's locked. First they claimed I was not there. Finally until I mention I had photos they finally admitted they could see me dropping off the car on the security footage. I've called other local Avis branches, and they have all mentioned they would have called the police as of now if a vehicle was dropped off and went missing. That is the protocol, to file a police report. It's been over a week of me trying to get them to do so yet they won't. So I find it HIGHLY suspicious they would claim the vehicle nor I were there originally. But now they are still hesitant and reluctant to call the police fully knowing i was there dropping it off. I don't know what is going on or what they are trying to hide, but I don't trust it anymore. If a vehicle is supposedly missing you report it to the police. Why won't you guys report it to the police? I'm documenting this here. It's been over a week and you guys are still being dragged to do so, why? Call the police and report it. I have nothing to hide. I want everything to be transparent.
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July 2021 by Matthew G.
Never use Budget Truck. They cancelled our truck rental DAYS before our move when my girlfriend had reserved a truck a full month in advance. They said they didn't have the trucks available, they don't do anything to reserve trucks. Then what is the point of the reservation? Absolute awful company.
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July 2021 by David M.
If I could give them zero stars I would. I booked my truck rental over a month ago for tomorrow to move across country and just today they said they do not possess a single truck. Despite being a truck rental company this place does not have any trucks. Do not trust them with your move. They will leave you scrambling to try to find another way to move. So unprofessional. How do you advertise yourself as Budget *Truck Rental* but not have any trucks to rent. When I called them they were so unhelpful. Just told me they didn't have ANY trucks. Did not offer to help me find one. Did not offer anything. They do not care if you get screwed over. They will leave you high and dry without any way of moving. Horrible business do not rent from here.
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July 2021 by Mary B.
Our pick up was Hudson rd location. Not listed in Yelp. Either way moving my son and future wife to ft Collins Colorado budget worked with us to make sure everything went off easily. Flew in got truck right at closing time. Loaded, left, got full 5 days use getting couch as well. Drop off was a breeze. With gas maybe spend $1000 which is not bad for a 15 hour drive for 2 young people to start new life in dream home location. Definitely use them in future for cross country move
