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August 2025 by Nathaniel Alford, Sr.
Ladies and gentleman I want to brag about the Manager at Car-X on East Lake Street who has given me a new perspective on automotive business and customer service in general. I had a battery that needed to be returned at NAPA on Lake street, they did not want to replace it, Car-X had gotten it from them and it was installed by them. Long story short, I had Jesse check in to the situation, guess what, the next day I had a new battery. I highly recommend everyone check them out for your repair needs.
#GreatCustomerService
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August 2025 by Alexandra Bernstein
Jessie & Cindy are so amazing and helpful. Definitely recommend!
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August 2025 by Tricia Beaird
So nice! Helped me install a tricky front end plate and refused to charge me. Great people. Exceptional customer service.
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June 2025 by Jada
Very friendly and knowledgeable staff
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June 2025 by Jerome Miller
After a fuel pump issue left me stranded on the side of the road, I had my vehicle towed here. They were able to quickly diagnose the problem, repair it, and have me on my way. Very friendly and caring staff. Thanks for all you do!
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May 2025 by Carl George
Jesse runs a wonderful Car-X shop. He is courteous, kind, generous and patient with his customers. I am deeply grateful for his service and would highly recommend him to anyone dealing with auto issues.
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April 2025 by Mike Gulenchyn
Jesse mechanic explained how he diagnosed the problem , fixed the problem & gave thorough answers to all my questions .
i have been getting expert repairs at that particular car x for many years. . .
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December 2024 by Carlos Espinoza
BROKE MY TRANS. Brought my car for an alignment, they couldnt do it, when I picked it up my manual transmission was broken and they refused to do anything about it. Pretty sure they took it for a joy ride and broke something in my trans and when they parked it, the trans got stuck in reverse.
EDIT For response: I said that getting INTO reverse was a bit jiffy, not any other gear, you have that on record. Also, I never said that the key getting stuck on the ignition was a problem at all, no idea where you got that from and I said to leave the key under the wheel to pick it up so no idea how you even manage to leave on the ignition and also leave it under the tire. I went to pick up the vehicle where it was STUCK in reverse with the shifter feeling in neutral, something that has NEVER happened on my vehicle so it somehow went from driving fine, to transmission broken with a separate shop confirming it was not the master or slave. So again, explain how you guys also checked my car and said it was not a linkage problem the next day when you said I picked up the car after 5:30. I have receipts for everything so keep on lying.
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November 2024 by Bri lee
This place is great they are fast and awesome! They said they couldn't see my car till Friday and worked out in today! the same day! Their staff are the best and will go out of their way to help
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October 2024 by Miguel AAG
The crew here's top-notch!!
I brought my GMC Sierra truck in for an alignment after those other guys at the same brand's shop couldn't get it done right.
But these pros nailed it, fixin' everything the others messed up! I trust 'em 100% and'll be back when I need more repairs.
Highly recommend!
5/5 starts, no question!
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October 2024 by Mad Radtke
Reliable, timely, and affordable! They know their stuff, plus every employee I’ve worked with has been kind and welcoming. They have great attention to detail and are very communicative about repair options, without being exuberant or unnecessary. I trust them with my Subaru, especially for tires, but for all of the maintenance and upkeep too!
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September 2024 by William Hudak
Too much sucking and not enough discussion about the mechanical issue of your car because they are at the bar sucking...
On all honesty they waste your time..
They take too long at this Carx on 31st and Lake St.
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September 2024 by BILLY
They take forever....
Avoid this carx..
Run run run..
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September 2024 by Aleaha Leon (Lee Lee)
Jesse is an awesome manager and provides step by step instructions and advice about your vehicle, and Dillon at the service desk brings so much light towards the front it’s fun chit chatting while your vehicle is being worked on. Nothing but good vibes from this company!!!
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August 2024 by Destiny Showers
Jesse is literally the sweetest person ever!! They did an amazing job and handled my car with so much care. I’ll be coming back for sure!!!
