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March 2024 by Emmett Larsen
Extremely professional and fair. They are straight shooters and my body work for lower than other estimates I got.
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February 2024 by Geoffrey Steinbeck
If they say they don't like your insurance company - do not take it here!Note that my insurance company Allstate did not handle this well either - and my frustration with Allstate is equal or higher than my experience with Central. Unfortunately, I found that neither company acted in the best interest of their shared customer (Me).The short version:Took my vehicle in to Central for front end damage repair after hitting a deer. I wanted to take it to a local company vs. a chain like Caliber.Brought Tahoe in for inspection and to get a new headlight temporarily installed so it was road worthy while I waited for an appointment. Gary at Central said he could put in a headlight no problem, which I certainly appreciated. He asked what insurance company I had. "Allstate" I said. From there, he said that Central does not like Allstate. I brushed it off and continued to book the rest of the work. I wished I had stopped there.Central had my Truck for 5 days straight at the beginning of December. When I returned back to town to pick it up... the work was not done. Why? Supplement work (which is common). The issue that I observed is that Central refused to follow the Allstate process of submitting supplement forms through their online portal. Central just "sent an e-mail". Well that e-mail went to no-one.In the subsequent weeks, I went back and forth with my insurance company and Central. Allstate kept saying: "Submit the supplements through the portal." Central kept saying: "either read our e-mail or have someone come see it in person. we don't do the portal."I understand the big-box frustration from Central to Allstate... but the stubbornness was astounding. Just submit the supplement through the portal!!Ultimately, I had my insurance agent go to the shop with me. From there, I went to the back of the shop and submitted the supplement myself through the Allstate portal. Yes, I did Central's job for them.December dragged to January... another supplement. Then the last bit of work was set to be completed - a bug shield and one bracket, expected to take 30 minutes. I brought the truck back in, sat in a local coffee shop for 4 hours. Called Central asking if it was done... was told by Rick at Central "come pick it up."Got to the shop and guess what? Neither the bug shield or bracket were completed...wrong parts ordered.Just got the bracket and bug shield installed. The project is done, 3+ months after my initial 5 day appointment.Overall the work is okay... the hood of my truck has a small mis-alignment (was told there is no way to fix it). But the process was very frustrating. 4 individual appointments with Central. 3+ months. Multiple diatribes on "We hate your insurance company" (sorry, don't take the job then?) And not a single pro-active phone call through the whole process. I had to call every time (even when waiting in a coffee shop).If you are not confident advocating for yourself, nor have the time, I cannot recommend going here. I think the work is okay, but the lack of customer centricity is clear.As mentioned at the beginning of the post - Allstate did not help in any way throughout this. Lesson learned it just go through a preferred shop recommended from your insurance company.
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February 2024 by Ajah Enjole’
I just want to give a special thanks to the entire central auto body shop ! They worked on 2 of my cars, and they do a VERY GREAT job ! It looks brand new . I would never take my car anywhere else for body work but there !
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February 2024 by Gary Seavendrof
Amazing job. You even helped me save money. Thanks!
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February 2024 by Heather Bomberger PhD
Just picked up my vehicle, and it looks like a new car again! This is the third time I’ve used Central Ave Auto Body, and they’ve been kind, knowledgeable, and easy to communicate with every time. The cherry on top is that they do a better job detailing my car than the car wash I’ve been taking it to!
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February 2024 by Laura Luke
Some of the nicest people you will ever meet! They will work with you and explain everything perfectly. Go here for the most efficient work and the best communication.
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January 2024 by Ibrahim Hassan
They are nice people and are happy to share their knowledge. I went there a couple times but never got any work done there. They usually recommend me somewhere or their approach is more orthodox and expensive.
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December 2023 by Jamie G.
I just got off the phone with Central Auto to inquire about body work on my rusted 2009 F150. The super-personable mechanic basically talked me off the project. Too expensive for what I'd gain. Who does that these days? Central didn't get my business on this project, but they sure will on the next!
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November 2023 by Emily Waidlich
I picked up my car today and I am beyond happy with the results. It took a total of only two days for them to complete the work and they offered me a free loaner car for the time being.It was sort of overwhelming comparing shops around the metro and I am so glad I chose to come here. They also made the insurance process super easy and stress-free.Shout out to Rick too, he was pleasant to work with and even came in early for me to help coordinate dropping off my vehicle. I simply cannot say enough good things about this place. Highly recommend!!Services: Painting
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September 2023 by Amber Z. Jones
The team did a great job replacing my fender, fixing a scratch on my door, and fixing my headlight, which was a late discovery during repairs. They were committed to finding low cost parts to lessen overall costs. I didn’t know they provided free loaners but were able to give me one last minute. They also squeezed me in, avoiding waiting months. My car looks great!
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August 2023 by Adam Lyon
Stopped in today to get help with a problem with my window. My car was broken into and my back window was messed up. Chase was the one who helped me. He was very kind, quick and honest. Definitely coming back here if I have any other car issues.
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July 2023 by 1 1
Absolutely fantastic work! I will recommend this shop to everyone, fantastic customer service and fantastic work!!
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July 2023 by Zeke Polken
I recently moved to Northeast and decided to call Central Ave Auto Body when neither my front nor back bumper survived the Minnesota winter. Everyone I spoke to both on the phone and in person was friendly and informative, and the services were both quick and reasonably priced. They were completely understanding and kept in touch with me when I had to reschedule my appointment after a vacation. They even cleaned both the inside and outside of my car! Can't recommend Central Ave Auto Body enough!Service: Body & Trim
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July 2023 by Drew Neubauer
This shop does excellent work. I just picked up my Subaru and the door ding and rock dint I had were completely gone. 10/10 would go back again if I had any issues. They also detailed my car which was a nice bonus. Much appreciated!Services: Painting
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June 2023 by Norina Jimeno
I picked this place because of the many glowing reviews and I'm so glad I did! I initially went to a shop that billed directly with my insurance company, and they quoted me $1500 for the job. I then went to Central Ave and their estimate was $1000. They were able to replace the back parts of the car in 3 days instead of their first estimate of 5 days. They also did a great job of wrapping my dashcam cable around the edge of the windshield so it was out of the way. It was such a thoughtful gesture. Worth the 4-month wait, and very happy with the service!
