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August 2023 by Google user
I had such a good experience with a custom stainless steel tub. This project was very important to me because it was going to be my oasis. It was a small space and very odd. Ryan and his team took the time to create a design using my pictures and measurements. It looks beautiful.
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October 2022 by Donna Lemler
Wonderful to work with and responsive to my inquiries. They did a custom range hood and a custom copper tub for my master bath. I am thrilled with their customer service and even more with their products. Quality is in everything they do.
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October 2022 by Jena Sheedy
Company was great to work with and very helpful! I love my copper range hood!!!
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September 2022 by Michael Leary
I ordered a custom hood, ventilation, and sink from CopperSmith for our new house and the products are breathtaking! The are the "wow" centerpieces of our kitchen. They are much more substantial and works of art than I imagined. The process from viewing actual copper samples, defining the products we wanted on line, having a CAD rendered, and having a live conversation for guidance and questions with customer service (Stephanie P) was first rate. The products arrived well packaged in sturdy crates. Delivery timing was in line with expectations (we were used to longer lead times (doors, windows, refrigerators, etc) these days. The PDF's on the website on installation and care were very detail. I was notified when the products shipped so I could coordinate with my builder. I could not be more pleased and highly recommend CopperSmith to provide an investment for your home.
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August 2022 by Amy Bianconi
CopperSmith fabricated a custom copper hood and bar sink for one of my clients. Both items are beautiful! The were extremely well-packaged and arrived in perfect condition. My clients are very happy with their new hood and bar sink.
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August 2022 by Tina Allen
We ordered a stainless steel hood, designed to fit between our existing cabinets. When our contractors tried to install it, they had trouble fitting it in the space between the cabinets. That was alarming, considering the measurements at the top of the hood and the bottom were both just under the space between the cabinets. After verifying our cabinet was plumb, we realized the hood itself was bowed out on one side, enough that the cabinet door rubbed against it, yet at the bottom there was a visible gap between the cabinet and hood.We reached out to Coppersmith customer support - they gave us some things to try to get the metal back in the right shape, but also advised us that if any damage happened while trying the things they told us to do, then there’d be no chance they would remake or refund. We tried a few things, then when those didn’t work, tried a few more things they recommended. When nothing seemed to be working, we asked them to remake since the design did not meet the specs. After waiting for a week, they said no, and that they would keep trying to find some “other” resolution. It’s been over a week and we have yet to hear anything else from them.We clearly received a product that did not match the specs, and they have been unhelpful in finding a resolution. Every time our contractors come back to try another one of their recommended fixes, it’s more money we’re spending. And now it’s been a full month since we initially tried to install the hood, we still have no hood in our kitchen, we’ve spent over $5k on a product that doesn’t fit, and they’re not even responding back anymore.
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August 2022 by denise harper
Expertly crafted, beautiful piece of art! Great company to work with, kept us updated & answered all questions promptly! 100% thrilled!
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July 2022 by Ivan E. DeGonzalez
I'm an interior designer. And I used CopperSmith to get a custom hood for a kitchen project I had. My experince with the company was great. They were quick to reply and help out in getting any questions I had answered. I was assigned a regional designer whom I sent all measuments and sketches that I made. And he quickly created my designed in CAD. Then I approved the design with client's permission. We choose the metal finishes we wanted to use from the samples we ordered from CopperSmith. And the rest was to wait a few weeks for production time.Once the hood was ready I was sent an email to arrange for delivery of hood. The hood was delivered by a freight company. Was shipped in a crate very well wrapped and protected. The hood arrived on perfect condition.Can't wait to use CopperSmith again for another project. The experience with them was a positive one. You wont regret working with them. You will have a work of art, not just a hood.
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July 2022 by Kristie Fritz
Used Coppersmith for a custom copper hood. Excellent design team and great quality!
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July 2022 by Ivan D.
I'm an interior designer in NYC. And I used CopperSmith to get a custom hood for a kitchen project I had. My experince with the company was great. They were quick to reply and help out in getting any questions I had answered. I was assigned a regional designer whom I sent all measuments and sketches that I made. And he quickly created my designed in CAD. Then I approved the design with client's permission. We choose the metal finishes we wanted to use from the samples we ordered from CopperSmith. And the rest was to wait a few weeks for production time. Once the hood was ready I was sent an email to arrange for delivery of hood. The hood was delivered by a freight company. Was shipped in a crate very well wrapped and protected. The hood arrived on perfect condition. Can't wait to use CopperSmith again for another project. The experience with them was a positive one. You wont regret working with them. You will have a work of art, not just a hood.
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May 2022 by Sandy L.
We are altogether pleased with the very beautiful range hood that we purchased from this company. The quality was everything we hoped for. The design is exceptional. What we feared would be an eyesore over the center island in our kitchen is instead a beautiful focal point for the whole kitchen. We found the customer service to be extremely responsive. Questions and issues that arose along the way were responded to very promptly and in a fully satisfactory way. We would not hesitate to recommend them to anyone.
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May 2022 by Scott R.
I thought I was buying Made in America. My tubs were MADE IN MEXICO. I paid $20,000 for two custom copper tubs and CopperSmith got them in MEXCICO for $6,000. Look what Ryan Grambart, the ower said: "I reran the numbers and actually the costs were about 15% higher than I thought they would be. Rising costs are just hitting faster than we can keep up with them. With shipping, 14 gauge, and labor increases there is just not much margin on this large of a custom order. The only way I could do a cheaper price would be to go smaller or thinner. I'm really sorry about that. On the upside, when you work with us we really go the extra mile to ensure excellent quality. This includes cut out patterns sent to the workshop (nobody does that in the business) and next level quality control. I'll be down at the workshop to keep my eyes on your order and ensure its constructed properly." It's kind of funny but, you cannot ignore how misleading: 1) "I'll be down at the workshop to keep my eyes on your order and ensure its constructed properly...?" 2) "Costs are up 15%.." Uh...that would be about $900.00 US. 3) "Only way I could do a cheaper price would be to go smaller or thinner...?" I'm still considering my options but, sure stinks to me.
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April 2022 by Jansen Vu
Very happy with the copper hood design and the quality is excellent. USA made can't go wrong.
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March 2022 by Amanda Wegler
We spent months decididing on a new hood and sink for our kitchen remodel and after much debate decided to go with world coppersmith. The cost of the hood and sink were over $10,000.00 and at a premium price we expected an exceptional product. The sink arrived first and the finish on the sink is beautiful, exactly what we expected. Unfortunately the spec sheet was incorrect, and the bottom of the sink is not flat. We had to cut into our brand new custom cabinets to make the sink fit correctly. Furthermore the sales representative told us the sink could be over or under mount, and it does not look right as an over mount sink, how we designed our cabinets to be made.Then the hood came. It was disappointing as soon as it came out of the box. The finish on the front face of the hood was not what we expected at all. I understand that it is a natural process and that there will be variations. At the price they charge there should be some kind of quality control, someone selecting the best piece for the face of the hood. The sides are beautiful, the rim is beautiful. The the front face, the most visible part, is very underwhelming. There are spots that look like oil stains, scuff marks, and the pot rail is bent. In areas it looks as if the color was brushed on with stain, rather than made by fire. Over all disappointing for something I spent a year saving to get.
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March 2022 by Amanda H.
I am a contractor and my client found this hood for her kitchen reno. I applied for the "trade program" which is not a trade program but a rewards program. I was emailing back and forth with a regional territory manager on pricing and confirming design specs and this is when it all went downhill. I was being charged for quotes listed as quote adjustments which she tried to explain away that was the cost of the customizing of the hood, but the hood price already reflected the custom choices. I was then given a 10% off code when I asked about the quote adjustment charges and was ASSURED I would be able to use my $250 "trade program" discount. I was not. When I inquired about that my hood price when from $3400 to $3519, plus she stated the $250 coupon code was inside the price it was not. When I called her on this pricing she said "You can order through the most recent link that I sent. I am not able to negotiate further on pricing." Once these emails started rolling in I looked at all the reviews and decided to take my business elsewhere and I would never order from this site.
