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February 2024 by Nina Buzo
I live out of state. Delivery was a let down but they promised a time for pick up and was ready as indicated. The basket was nice and was satisfactory.
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February 2024 by Joe K
Bad reviews for a reason. My girlfriend tried surprising me with an edible arrangement delivery for our 2 year anniversary and they never delivered it and never told her they couldn’t deliver it. Leaving her in the dust and annoyed to just go pick up in person at another location. Do not chose the delivery option they will not deliver on time or at all.
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February 2024 by Samantha Osorio
I placed an order for Valentine's Day on Monday Feb. 12th and paid the extra $14.99 delivery fee. The amount for my whole order came out of my bank account asap but my order was never delivered on Valentines Day. I called all day the next day and no one picked up at the store or on the customer service line. I also emailed in a complaint that never got a response either. I called again on Friday and finally got an answer from someone who said she remembered my name and she said it was delivered the day before (it wasn't) I called back a few hours later and talked to another lady who said it would be delivered by 7pm. I get a call from the delivery driver at 8pm saying that no one was at the house so he was leaving it outside because he wasn't going back to the store. Smh. Horrible customer service. It was my first time ordering and definitely my last. Dont waste your time or money here.
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February 2024 by Billy Pollard
Was delivered a day late and order was not correct the strawberries were rotten and no brownies in the order this store totally ruined valentines day for my wife and kids and grandchildren showed pictures of the order to another store they said to call and get refund because it looked gross.
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February 2024 by Monica I
My gift never delivered and we're still in dispute. My partner called multiple times to ask some questions with no answer and no reply to messages. When he finally got ahold of someone, she was unpleasant and unhelpful. We're now trying to get ahold of someone to get our money back. Still.. no answer...just keeps ringing...
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February 2024 by Sheavon Ornat
I ordered an arrangement to be delivered on Valentine’s Day and ordered it at 1:12 am on Valentines morning in enough time and it never got delivered on Valentine’s Day nor the next day . Nobody ever called me to reschedule the delivery when I called the store to check on my order out of the thousand times I called I got to speak to a live person once which told me my order was being worked on at the moment but never was . On my tracking app it always stayed at the store received my order never went on further from that . No one answers when you call customer care it just gets directed back to one of the stores line which no one ever answers. Extremely bad customer service and they don’t deliver but still take your money out of your account.T
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February 2024 by Teniche Brown
Ordered an arrangement to be delivered to my mother for Valentine’s Day a week and a half before the date. Today is Valentine’s Day it says the order has been out for delivery since 11:30 this morning. She still has yet to receive her order!!!! I called for 2 hours straight and finally talked to someone who said it would be delivered by 9PM. Here it is 9PM and still no order!!!! Very poor customer service I will never order from this location again!!!!
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January 2024 by Jennifer McLeod
Ordered same day delivery for a coworker, order didn't come that day and when we called the message said it was closed (7pm) Called in the morning and was told I'd be called back, then wasn't. Called again and was told the driver "didn't want to deliver so late" the previous day but we'd get it today. Driver said then said he tried to take it to the billing address but it was a condo- it wasn't , billing address was my home and I would have seen them on my ring camera, they finally delivered it and we had to take it to the coworker ourselves because they didn't work that day. Terrible experience, terrible customer service.
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January 2024 by Michelle Meyer
Horrible customer service. Do not order from this company! I filed complaint, never heard from corporate. I used to order from here a lot but no more for me. Entire order was delivered reeking of smoke had to be thrown out. Who wants to eat cigarette smelling fruits.
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December 2023 by Alexis Larson
Absolutely worst service ever! Was told I would be getting my edible arrangement by early afternoon. Nothing showed up so we called and they said it would be delivered by 5 pm to a business that was supposed to be priority, was told that we could get it delivered by the following day we told them that it wouldn’t work due to the person being gone for her birthday. Then was told it would be sent to the birthday girl’s address by 7pm at night . We never received the order at all and found out that they close at 7pm so we couldn’t even speak with anyone . We then called in the morning and the woman on the phone didn’t even apologize for the inconvenience and told us that her coworker wrote down the address super sloppy so nobody could read it and that’s why we never received it. Also said our delivery would be priority and we didn’t receive it for another 4 hours . Terrible service don’t order from this location. Next time will see the reviews .
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October 2023 by Christine O
Under new ownership... I'll definitely be ordering soon.. I'll update as soon as possible. So excited
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June 2023 by Gabby Her
Was told, “put a time on your order and it will be guaranteed to be delivered” I also called at 12pm and was told it was out for delivery. Then called again at 3:50 to be told it’s still at the store waiting to be delivered. The people on the phone never introduces their names and has no sympathy or care for their customers. Horrible service. Please read reviews. Stop making promises. Only order from here if you want to pick up your order.
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May 2023 by Kristi Dale
Outstanding bouquet for a birthday surprise! Excellent customer service. They were out of the martini glass, but called to ask me about an alternative (which the recipient loved!) and then carved the birthday years in pineapple!! You impressed two college students, which is a tough crowd to impress. Will definitely order from this location again. Thank you for a great surprise!
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May 2023 by Denise Carranco
I wish I would’ve read the reviews before buying! I can’t stress enough how upset I am about this purchase. I ordered an edible arrangement for my daughters birthday since we’re in Chicago and she’s away at school. I placed the order on May 3rd, received an email confirmation of the order etc. The delivery date was for May 5th on her birthday! I kept checking my order status and even now it says arranging your order now. We left plenty of contact information mine, my daughters, our email addresses and no communication from them if there was a problem etc. Sad to report she never received her surprise arrangement. It’s May 6 and I hope to hear from them when they open. Please stay away. Read the reviews before you commit to this store.
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May 2023 by Adam Hempler
What a terrible delivery process. They don't leave messages for the customer if they can't contact. Nobody lets the purchaser know the order couldn't be delivered. They just return it back to the store and let it sit. No note at the delivery address, nothing. I will never order from them again.
