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November 2023 by Harmonie Bratton
Clean facility, terrible customer service and employees. Jowanna and Kierra. Untrustworthy and dishonest. The district manager also was a waste of time and had an attitude. Do not recommend.Roman’s 12:17-21
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September 2023 by Maddie Scheunemann
Had my whole life stored here while I moved home with my parents for shortly over a year. The online process to initially rent a unit was super convenient and easy. Nice, clean facilities. Never had the issue of running into people in the halls while pulling carts. Auto-pay is a nice feature so I didn't have to remember to pay monthly. You get a monthly email that very clearly states what you'll be charged. I did have one small price hike ($12 increase) after the first 6 months or so, but was still getting an amazing deal regardless. Was able to give a 10 day notice and they prorated the last month for me without me having to ask.
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September 2023 by Dan Gabrielson
Very clean and safe facility, people were very helpful and friendly, rates were flexible. Great experience. Would definitely use them again.
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September 2023 by Paul Coe
The facility and locker itself is great. Clean, maintained and secure. The practices the company has in terms of having low cost monthly rates when you move in and then doubling the rent after the first month is ridiculous. They are relying on renters not paying attention or not wanting to deal with calling to complain. That wasn't me. I called and had it lowered, but still not to the move in rate.
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August 2023 by Katie Kraus
Amazing service! I had another storage unit that I reserved from public storage ?? sold out from under me and extra space storage was so incredible and got me a ground floor unit for half price! I will always use them from now on for all my storage needs!
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June 2023 by Katrina Green
I was extremely impressed with my experience at this location. The ladies at the front are very helpful and super nice. They were patient with me and went out of their way to make sure I got the unit I needed. In terms of the facility itself I was also happy with how cool it was inside the building. I rented another storage that was supposed to be "climate controlled" and I was sweating within minutes INSIDE the building. They get 5 out of 5 stars from me.
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June 2023 by William S
Move in and rental process was very smooth. Really clean. Best storage facility I've dealt with thus far, wish I'd found out about them sooner.
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June 2023 by Norah Caldwell
We had a great experience. We had two movers move everything in they were very good. The storage space held everything. And will keep it secure.
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June 2023 by Wilbur
Move in and rental process was very smooth. Really clean. Best storage facility I've dealt with thus far, wish I'd found out about them sooner.
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May 2023 by William Swift
Great experience! The woman who greeted us was very friendly. She walked us through the facility and showed us the location of each entry, the facility as a whole and, of course, to our unit. She was very professional. All-in-all, super fast and super easy!
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April 2023 by Clif W
Thanks guys at the West River location for the safety and security of my personal belongings.I’m now relocated to the New Hope location and this place is awesome. I love the east access to drive directly into the location offload on load and out the door. This location was just miles closer to my residence so I had less drive time and convenient and I’m quite sure there is a Location and everyone else’s neighborhood. Thanks guys.
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April 2023 by Mary Jo Winston
Absolutely satisfied too the utmost ! Staff was very professional and helpful, she went over & above to help me feel comfortable and Satisfied, I would tell my family and friends & colleagues about Extra Space Storage!!!! I had an awesome experience ?,Dr. Mary Joe Winston
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April 2023 by Celeste Beattie-Schaefer
Joanne was the best. I came in very stressed and by the time I left she and I were both laughing. She gave a tour and made she my code was working. She was professional and personable!
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March 2023 by Haydn Wagner
I’ve been storing at extra space for about a week now, and I’ve had pleasant experiences from the moment I booked online till now. I found the website and booking process easy to navigate but…Specifically, the staff on site have been so helpful and kind. On two separate occasions, I received above and beyond customer service even at times when they could have told me “we’re about to close” or done just the bare minimum. But not here! Joanna is GREAT! On my first day at the unit, she personally walked me to my unit and answered all my questions, and made sure my codes were working all while keeping fun conversation and a positive attitude. I appreciated this instead of just pointing down the hall, or leaving me to navigate the building on my own. I really felt taken care of. Thank you, Joanna and extra space for making my transition so easy and regret-free!
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March 2023 by Jia Wen
I’ve been here for a week and it’s already gotten broken into. Glass garage windows were not a good idea in this neighbourhood. I would not rent at this location. Doesn’t matter if you have insurance on your items, you still have to pay a deductible. Just don’t even start your hassle here. Unsafe neighbourhood. DO NOT RECOMMEND AT ALL!!!
