FedEx Ship Center in Minneapolis provides packing supplies, boxes, and a range of shipping services, including holding shipments for pickup. Customers report generally positive experiences with the staff, who are frequently described as pleasant, helpful, patient, and professional. Employees are noted for taking time to sympathize with customer frustrations, working diligently to find solutions, and clearing up misinformation from other locations. Specific instances highlight staff going above and beyond, such as searching through unsorted packages to avert a costly mistake and helping customers navigate complex shipping problems and red tape with kindness. While some customers note that shipping costs can seem high, the consistent feedback praises the neat and top-notch customer service. The team handles difficult situations, including dealing with berating customers, with notable professionalism. The location is considered a reliable go-to for both personal and business shipping needs, with staff members often receiving direct commendation for their helpful and pleasant service.
I went here to send some documents overseas, and Ronaldo at the front was such a great person to work with!! He was conversational and very friendly, and made the entire process very easy. Five stars for him!!
January 2026
I have only had great service from the staff at this location
December 2025
VMX guys are great! PX and DK are great techs, getting out in the cold to make things right. DK is a great leader/teacher in the way he helps others.
