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“I needed a package after missed delivery the gal couldn't find it right away becouse it was in a trailer that had not been unloaded yet. She called me don't know how she got my number but she did and told me she found the package come get it super cool I needed that package”
“Prompt, courteous, and efficient delivery and setup of our adjustable bed. Excellent communication on arrival time. Octavio and Brian did an outstanding job. Highly recommend!”
“Nila is always so great to deal with! She is great making sure things get taken care of in a timely matter and is excellent with attention to detail and following up.”
“Brought in an oddly shaped item to ship out of state. The gentleman working at the store was kind, respectful, and very helpful in getting my item packaged and shipped without issue. Would absolutely return to ship more items in the future!”
“The staff at this location is fantastic. I have sent numerous packages, dine Amazon returns and had one or two things notarized there. So helpful and professional.”
“Great service, kind customer greetings. Came here to avoid the Apple Valley store after hearing such terrible reviews of that place, mainly about the employees who likely should not be in a customer service job anymore. The employee who assisted me at the Eagan location was very nice.”
“I had a really great experience at this USPS location. Ms. Pam was really friendly, helpful, and went out of the way to find solutions, especially when I had mailing issues and needed a last-minute option.
They do a great job helping people in the community, especially those who are traveling and need reliable mailing services. I really appreciate their patience, professionalism, and willingness to help.”
“One of the best locations! They are always very friendly and helpful plus it's not very busy. I go out of my way to go here because the customer service is better!”
“Left Plainfield Indiana to go home to White Bear Lake Minnesota. I left my phone, and a whole bag of clothes in the hotel room. The hotel staff (I posted a review of them as well) had taken my forgotten items to the UPS store in Plainfield on Tuesday night. 7:30 a.m. Wednesday morning I had my phone back. Very very impressed!”
“I was curious and was reading a few reviews as this is my local store. I’m shocked, I think this place offers great service, they’ve gone above and beyond for me. As far as UPS stores in Eagan, this is the best one by far. Thanks for always making my experience positive. All the best.”
“I wish I would have got her name but I was rushed. The nice lady that helped me Thursday, 3/26/26 about noon was amazing. Professional, polite, upbeat, and I was in and out in less than 5 minutes on a busy day.
Organized, clean, nicely ran business”
“Had shipment that the wrong product was shipped to me. The supplier sent me a puffball of the shipping label which they do not have the ability to print out. The guy working there was able to assist with taking a screen shot of the puffball file on my phone and we were able to print a photo of it a affix it for shipping.”
10AM - 12PM
303 21st Street Ste 141, Newport
Shipping Centers
“I don't find him to be angry, he's not cheerful or anything, I think he is pretty cool, he held onto my package longer than the post office normally allows because he knows that I'm a long haul truck driver and it's difficult for me to get to my PO box often, the other people who left the reviews are just soft, they need to be comforted just to get their mail, it's just business don't get so personal”
“Shipped a package here and it went seamlessly- I even had the wrong zip code and they caught it and helped me get it taken care of. Very professional staff working here!”
“I've visited the UPS Store on Cliff Road in Eagan a few times now, primarily for dropping Amazon returns..
Each time, I've found the service to be friendly, guiding. Not like business minded like other stores.
On a couple of occasions, I arrived close to closing time, and the staff, including Abhi(I guess), were still very accommodating. They never rushed me, even when I was still taping boxes, looking for QR codes..
Another time, when I had a minor issue with the printed label, he went above and beyond and printed it for me at no charge. The store itself is consistently clean and organized. Overall, I've had a very positive experience at this location compared to others near my place and would highly recommend it. especially for their willingness to go the extra mile”
“I'm surprised to see so many 1 star reviews. I don't ship a ton of stuff, but every time I stop in at this location, the employees always answer any questions I have and are very friendly.”
“I have been in here a few times. The manager Mark goes above and beyond to help every person who walks through the door and I have seen it every time. They helped me ship a complicated pkg that would have been a nightmare anywhere else. Awesome service.”
“The guy working around 5pm on Tuesday November 3rd was awesome. The post office & UPS told me $45 to ship carpeted car floor mats which are light. My box was too big. This guy helped me find a smaller box, packed it up for me to fit & it only ended up being $27. One of the best customer service experiences I've had. I offered free shipping on the car floor mats. I would of had to cancel the order if it wasn't for this man. Thank you for saving the day!”
“Super nice to drivers. Very straight forward about all your wait times, loading, unloading…. Clean bathroom. Love it. When will everyone else realize that we need so little - respect for our time and clean bathrooms.”
“I had a great experience with Dale Hallaway, He provided excellent customer service, was very helpful, and made sure everything was handled smoothly. His professionalism and willingness to assist really stood out. Thank you, Dale, for the great service!”
9:30AM - 12PM
113 Elm Street, Farmington
Shipping Centers
“I’ve had pretty good and reliable service. Thank you for that. I have one suggestion. If there is a vehicle consistently blocking your access, will you please leave them a note and tell them to stop breaking federal law? Since they’re not blocking access to their own mailbox, I’m assuming you’re either still delivering their mail or they just don’t care. Either a note or allowing them to share the inconvenience by skipping their mail too would be great. Yes, I could tell them myself, but I have zero patience for people who lack common sense and am terrible at hiding it. Thanks again!”
“If you want to be in and out, this is the UPS store to come to. This UPS location always has enough staff, they are friendly and literally gets you on your way in no time, even if the line is 15 people long.”
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“I have come here several times to mail letters, package & buy stamps. The people here are friendly, welcoming and so very patient. Thankfully, I've never had to wait long to have my questions answered or be helped. I appreciate their service.”