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November 2023 by Taylor OBrien
Good experience everything. I my drop off, and they always finish earlier than they quoted. Convenient if you work downtown.
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November 2023 by Ashton Collier
This spent +$6,000 on this place. After every visit another issue happens. After this last visit 3 weeks ago my power steering and engine is acting up. NEVER go here. People work hard for their money to be skewed over. They will be hearing from me. Will be and the filing a complaint with the Minnesota Attorney General's Office. Thats not how you treat customers, we will keep coming back with honest work not the other way around. 0 stars! Firestone slogan is “ respect, customer service, social responsibility and innovation.” You guys should be ashamed.
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November 2023 by Michael Rhodes
The folks here are straightforward and honest. They will do what it takes to solve your car problems and get you the best deal possible. Cannot recommend them highly enough.
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November 2023 by Gavin Dolby
Very happy with the service provided. It was fast, communication was consistent and considerate, and the mechanics were transparent, explaining problems and recommendations with clarity.
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October 2023 by Joseph Lehman
Firestone has quickly become my go-to auto repair shop. Joe is fantastic: patient, knowledgeable, and helpful throughout the whole experience. He even showed me what was underneath so I could see the extent of the issue! They let you know about costs as soon as they know what is wrong and are honest about what is needed and what is more of a “nice to have”. It’s the kind of place you hope to not have to visit very often but grateful for when you need it.Services: Exhaust
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October 2023 by Kevin Belcher
They have the best air for tire fill up and just purchased a 2nd set of new tires! Excellent service ?? ?? ?
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September 2023 by Julian Watkins
Clean establishment, personable and professional staff. They went above and beyond just performing my alignment, offering a detailed list of findings for a couple smaller, general maintenance items.
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August 2023 by Julie Fischer
Dropping my daughter off in Minneapolis and was worried about her battery. Arrived at 7:30 am and was done by 8:30. Jerry at the desk took great care of a worried Mom. She was told any problems with her car this was the place to go! Thank You Jerry!
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August 2023 by Selena Kalinowski
Im going to start off by saying, this is about the worst car shop I have ever been to. We had a car stored for almost a year and decided to fix it up for an extra vehicle, we had it towed here and there quote was for a couple major repairs which I knew there was nothing wrong with a part that they were saying was bad so we decided to take it somewhere else that is known for being trustworthy out in Plymouth. There I found out that the alternator that they said would have to be fixed is completely in good condition as if you test it with a dead battery the reading will show that it has no charge going to it, makes sense, right? The manager of the place was testing it on a bad battery.. really shows the people working here aren’t trained. My mom normally went here since it was right by here work but after being disrespected by Jerry multiple times and almost completely getting screwed over, her and myself would never return nor recommend.
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August 2023 by Dillon D'Valle
Carl at the front desk was extremely rude to me when asking for a simple quote. I had simply walked in without an appointment and was talked down to and was extremely condescending. DO NOT GO TO THIS LOCATION
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July 2023 by Deno Deolal
Over the weekend I heard a knocking coming from my front suspension and presumed the worst, I made an 7am online appointment at my local Firestone to have the issue diagnosed and have an oil change on the same visit. Upon arrival the Mangers has the vehicle inspected and said the sway bar had to be replaced, I asked how long and he said a few hours. I told him I had to be at work later that day and he said the job will be completed by 11am. Great service and communication from the manager and staff.
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July 2023 by Jazz B
I've gone to this place several times and I refuse to go anywhere else. Super friendly, good quality work, and very transparent about any changes or charges that are gonna be levied. Also, there have been a few times where I have had an incredibly simple problem, and the guy running the front desk has *come outside to fix it for me*, when he absolutely did not have to! It shows a great focus on customer service and I am very grateful.
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July 2023 by Snicket
Only come here as an absolute last resort. Like if your vehicle is about to die. Along with every other tow company that could take you to a better shop is busy. And you have to get work done that day.
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July 2023 by Mattress F.
here's my experience with this auto shop. I WILL NEVER return to this shop in particular the downtown location in Minneapolis nor suggest ANYONE to ever go to these blatant scammers! getoffmydress.blogspot.c…
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July 2023 by Raven Sphinxx
Literally wasted my time. I called and said what my issue was with my car and they said they would check it for how ever much. I get there they check it, nothings wrong with what they said it could be that I’ll have to come back and do a different type of check for another amount. Why waste my time and money? They should have done the original check specifically for my check engine light to begin with. The guy even said that’s what they should have done originally but he didn’t know who I talked to and that they already did the basic check and I still have to pay. I can’t with this place, I already took the day off work just to literally waste my time and money.
