-
February 2024 by Haley Fleischhacker
Where to even start…. Dr. Travis was beyond amazing in the way that he treated my sick kitty. My cat was nervous and Dr. Travis met him right where he was (curled up in the corner under a chair) to take his vitals and made him feel so much more comfortable. He took the time to address all of my concerns and was overall amazing to work with. Thank you so much France Ave Pet Hospital. You will be my new primary care!!
-
February 2024 by Rhonda Nau (PL gal)
Complete professional knowledge... amazing love and compassion for my pupper! Thank you for the piece of mind with step-by-step calls with her surgery! I will always return to you! Highly recommend this vet!!!!
-
February 2024 by Maryjo Relitz
Very friendly staff from the minute we walked in the door! Claudia was welcoming and made us feel comfortable in the examination room. Dr Alyssa answered all my questions in a manner that I could understand. Discussed pets full health history and what to expect in the future with an aging feline. Suggested food that would be good for pet's diet and optimize health. Appreciate the great service France Avenue Pet Hospital provided, keep up the good work!
-
November 2023 by Myra B.
I am updating my review based on several factors. I think they are absolutely great for basic needs for your animal. "Hospital" is a false discription in my opinion.We have had a few advanced care needs in the past year and the staff is very kind but not equipped to handle it. If you look they are all "baby" vets graduating in the last 5 years. There is nothing wrong with that but nothing compares to life experiences and we don't want to be the ones giving them the experiences.In most fields there is a senior experienced person that someone newer can rely on to help with advanced situations.We brought in a very sick kitten and were not told of other options for this kittens care. We were not given attiquit knowledge or options for his survival. What we were doing was clearly not working.After talking to the rescue the kitten ended up being hospitalized and monitored for 48 hours which we did not know could be done.We did take in our ibs cat for months and staff was kind but eventually went to specialist based on their recommendation.Again the staff cares and are great with the annual visit.
-
October 2023 by JS Bani
The staff here are life savers! Got my stink in right away for a semi urgent check up. They were very professional and made me feel like I made the right decision w bringing in my dog. Love them & highly recommend.
-
October 2023 by Karol Schmidt
I made appt through pet desk app, she had nail trims, ear swab to r/o ear infection. She has ear infection, on medication. I also requested them to send a couple of her medications to Costco. They are ready for pickup.
-
October 2023 by Linda Steffen
Worst veterinary appointment ever. I brought my 13 year old cat in for her first veterinary visit with this clinic. I wanted her seen for a few likely age related issues. This appointment included blood work. I was at the clinic on Monday and was told I should expect the lab results the next day. On Wednesday afternoon I called the clinic for the results. The employee answering the phone was full of apologies, and the usual customer service platitudes, but was unwilling to do anything else, stating that sometimes it takes a few days for lab results. I pressed further since I was told 24 hours for results. She finally got off her chair to check with someone who she said knew more. When she came back to the phone she said Dr. Gates would call me.Later that day when I received his call I was told that the blood had never been sent to the lab. Human error I was told. Fortunately these labs were not critical. If I had a sick cat, this error could have had quite undesirable consequences. I was told I could bring my cat in to have blood drawn again or have my money refunded for the labs. At this point I expressed my displeasure at the quality of service I was receiving: labs drawn on Monday and no one had even noticed they hadn’t been sent out by Wednesday afternoon.What an arrogant young man Dr. Gates is. No apology of any kind or acceptance of any responsibility other than it was “human error” along with a very irritated attitude that I was expressing displeasure with his service. He said I was being disrespectful. When I asked what specifically I said that was disrespectful, I was told it was my “tone.” Hmmm….. being told by a client that she is unhappy that her cat must go back for another traumatic vet visit due to his and his clinic’s failure? At this point my “tone” did become a bit more heated, though not disrespectful. I requested my wasted money be returned for the entire vet visit, except for the Rabies vaccination, since I now have no confidence in the care he or his staff provide and I will need to establish care with another veterinary practice. I was told he would not refund my money since an examination was performed.Dr. Gates could have saved this situation by accepting responsibility for the errors he and his staff made, but apparently he is not able to accept being held accountable.
-
October 2023 by Shelley Lunde
My experience with France, Avenue pet Hospital was great! The staff was really nice and quick! We were in & out of our appointment in no time and with having a puppy I surely appreciated that!
-
July 2023 by Pauline Ebert
I've been going here for a while. Just recently got a new puppy and the staff are so friendly and understanding with financial situations. 10/10 would recommend!
-
July 2023 by Kelly Lundeen
The staff and Dr Travis were awesome. Dr Travis took the time to actually listen to my concerns and discuss solutions and pricing. I haven’t found a vet that good since I moved back to Minnesota and I’ve been to 4 veterinary clinics before this. He has earned all of my future business.
-
July 2023 by dave falhaber
Dr. Alyssa Lasart was so great helping us through a very tough time. We had to unexpectedly let our 5 year old lab go. Alyssa and her staff were so caring and kind. Alyssa made the tragic experience as comforting and pleasant as it could have been. We were really happy with the goodbye we got with our sweet girl.
-
May 2023 by John Mayer
Dr. Travis and staff get 4 paws up from Lucy
-
May 2023 by Shelley Carter
Very friendly staff. Dr. Alyssa LaSart took her time to explain everything to me in great detail. I would recommend her to anyone!
-
May 2023 by Mary Macaulay
France Avenue Pet Hospital helped immediately when my pup ingested a poison. They treated my stressed pup so carefully. They followed up on his condition. They were affordable.Competent, kind, timely, affordable.
-
May 2023 by Brian Buxton
They took very good care of our beloved pet during a procedure that was stressful for us and did a great job of explaining their procedures to make it safe.
