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January 2024 by Logan M. Wetzel
Awesome experience. They got my car in to their shop much sooner than I originally expected and though I didn’t have a ton of damage, they got it back to me in just about 3 days. The car now looks better than it did when I purchased it. Extremely caring management that show true concern for your wants and needs on your vehicle.
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January 2024 by Clark Seifert
Just go and you'll know! Absolutely recommended!
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January 2024 by Mark T.
I was a loyal customer at Hagen's for 30+ years, probably 15 or so visits over that period of time. The last time I brought my car in was after a taxi smashed into my parked car. Hagen did there usual excellent job on the body work, but my cars rear end was swinging wildly when I drove. I brought it back in to Hagen's, and they assured me that they had done a thorough wheel alignment and sent me on my way. The car was still swaying wildly, so I brought the car into BMW to see if they could diagnose the problem. It turns out that Hagen's had to have LIED to me about the wheel alignment, because the arm on the rear axel was BROKEN, making it impossible to align without observing as much. The BMW folks were amazed that I hadn't had a breakdown and/or serious accident, and said that what Hagen did verged on the criminal. I paid $1000 out of pocket to have the car fixed because I was confused about dealing with the insurance company on this issue. I told Paul Hagen that I was very upset and that he should at least reimburse me for the $1000 or he would lose a lifelong, devoted customer. No response, apology...NOTHING! I am now using Hoepner's Auto Body and I never knew what I was missing for all those years. DAILY updates on my car, friendly service, the works. I am very disappointed with Paul Hagen that he would lie to someone after years and years of giving Hagen's my business. Integrity matters to me, and I have been shown that Hagen's does not care about such things. NEVER, EVER will I bring my business to Hagen's again.
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December 2023 by Nick Green
Love these guys, so easy to work with, great at communicating, and great auto body work. Never a surprise.
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September 2023 by Diann Uzelac
5-star rating based on multiple auto body repairs completed at Hagen's over 30+ years. Great communication with me as well as my insurance company. Work has been completed when promised and top-notch. While they haven't completed my current repair yet (lots of folks in queue ahead of me) I have no concerns about the quality of the work that will be done. A big thank you to Paul Hagen and all the staff.
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August 2023 by jEssica
I went in for an estimate due to an accident that was caused by someone else. They were quick to give me the estimate, but were not fully communicative and were short with other customers behind me. I understand they are overwhelmed and stressed, but I think they could benefit by being more pleasant to people coming in their shop.
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July 2023 by Stephanie Swanson
Steph Swanson State Farm here - I've had many clients use Hagen's and everyone I speak with says they had excellent service and the work was great! Locally owned and operated. Great shop.
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July 2023 by Alec W. Fischer
I lived next to Hagens for 6 years. I was always thought it was a peculiar location for a body shop but never had the unique need to stop by until a month ago when our Jeep was stolen by a Turo renter and nearly totaled. My first instinct was to bring it to the neighborhood shop hoping a place that’s been around this long cares about customer service. I was wrong. I got a “free quote” from Paul which ended up being $2K more and would take 2 months longer than the other two shops I brought it to after we realized he was wasting our time and lying to us for 3 weeks. He claimed to have been working with Turo on our claim but this was a lie - he hadn’t done anything. Maybe he was just paranoid, maybe he’s getting a little slow in his old age but either way I’d HIGHLY recommend looking elsewhere before foregoing a paycheck to work with Hagens.Hagen’s,I highly doubt you monitor your Google reviews but know this scathing review is warranted. Your lack of respect for our business nearly cost us $3K.God bless,Alec
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June 2023 by Bradley Cole
Straight forward and honest pricing. Just needed a handle fixed on the hatch of my wife’s Prius. Everyone we saw said $300 even though we had the new part. Hagen’s broke down their time and did it for $75. It was easy to drop off and pick the car back up, no overselling or run around. Will go back.
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May 2023 by Handy Helper
Incredibly well done you guys, thanks for patching up my door and taking the trusted dent out.If you’re looking for above and beyond service and pricing, you’ll look no further. Come to Hagen’s and watch your jaw drop when they quote you less than your “regular garage”.Thanks again you guys!
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May 2023 by Mary Durand
Highly recommend!! I was at my daughter's in Mpls and someone attempted to steal my car. I don't live in MN, so I felt very fortunate to find such a trustworthy business to work with. I worked directly with Paul Hagen who was competent but also very caring and compassionate. I had an excellent experience out of a very bad situation. Thank you Hagen's!
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May 2023 by Neal Dimick
I went in to get an estimate after I was rear ended. The wait to get the work done was long, as it is everywhere. But once they got it in, they proceeded very quickly. They encountered hidden damage and connected with my insurance and repaired it, and still got the work done in less than the estimated time. My 14 year old car looks like new! I had some problems with the trunk and they fixed those too. Very impressed with the work!
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May 2023 by Eric Eul
Inconsistent messaging and very poor service. Had some surface rust developing on fenders of a 2016 suburban. Called and explained was told just to come in. Asked if i could make an appointment. “Nope just bring it in”. Showed up well dressed and ready to invest in a quality mitigation of the rust and was told they don’t fix rust and that I should put touch up paint on it. I explained that i had explained on the phone and they invited me in. They acted as though i had misunderstood their conversation somehow. Told a coworker later and they had a very similar experience.
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March 2023 by Meghan A
Once on the road from leaving Hagen's- I had 2 dashboard alert lights come on that have NEVER come on in my entire ownership of the car. Also, the reason for the car fix was due to a car accident. I had to wait 3.5 months for my appmnt. there & STILL. those 2 alerts NEVER came on. \n1) Caution Triangle Light w/! and \n2) VSA light. (vehicle stability assistance) Hagen’s just kept repeating that the alert codes were noted & documented & everyone knew about them. EXCEPT no one told me. My points are: \n- These 2 NEW dashboard alerts ONLY came on after I left Hagen Auto shop. So it's logical for me to assume that something happened at the shop for these new lights to come on. They were so focused on showing me the report that noted the alert codes-which they showed me and 1 was the sensor for brakes. The other alert was for steering stability, tire management, and the Brakes. My husband who works at a dealership was as incredulous as I, that an auto shop doesn't let customer know about alerts on: brakes, steering, etc. Especially a car that's been in an accident. And John was very clear when I asked, that they will not tell customers about alerts because, \
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March 2023 by Meghan A.
Updated from Hagen response to this: NO apology or acknowledgement of arguments & questioning. STILL NO addressing why the 2 alerts came on after Hagen worked on my car. Progressive isn't to blame, they didn't work on my car. Hagen DID. And ONLY then did the alerts pop on. Yet Hagen will not comment or even address the alerts or why they had their hands in my car which resulted in this. Nice deflection. John was the communication/service problem. Paul & Barnett (?) gave me great service & communication. John needs a vacation. ***** my auto mechanic said it's easy to pass "tests" when car is still and not driven (told by 2 people at Hagen that my car passed all tests after they worked on it.) Also said he couldn't believe that Hagen's isn't working with me since they were last to touch my car & those 2 lights ONLY came on within blocks of leaving their shop. And he said from a professional & ethical business standpoint that not telling customer that had been in accident that brakes, steering & stability alerts are on since they weren't showing on dashboard. John flat out said, "No." It's nice to be back to actual customer service. As a former small business owner, I have more patience & understanding for owner-operated. That's why as soon as I got home from picking up my car, I originally gave a 5-star shining review. (I even overlooked that the shop did 'nt ask if I wanted to match the headlight replacement (at my own cost not on claim). Once on the road leaving Hagen's- I had 2 dashboard alert lights come on that have NEVER come on in my entire ownership of the car. Also, the reason for the car fix was from an accident. I had to wait 3.5 months for my appmnt. there & STILL. those 2 alerts NEVER came on. 1) Caution Triangle Light w/! and 2) VSA light. (vehicle stability assistance) I already knew of the TPMS light on when I dropped off my car. That was ONLY Alert light on. I brought my car back. Progressive denied as part of the claim. Both Hagens & Rep keep repeating that the alert codes were noted & documented & everyone knew about them. EXCEPT no one told me. Hagens is so focused on the fact that they knew about the alert codes from the beginning. That doesn't matter to me. My points are: - These 2 NEW dashboard alerts ONLY came on after I left Hagen Auto shop. So it's logical for me to assume that something happened at the shop for these new lights to come on. Now, I have to pay a different shop to fix. They were so focused on showing me the report that noted the alert codes-which they showed me and 1 was the sensor for brakes. The other alert was for steering stability, tire management, and the Brakes. My husband who works at a dealership was as incredulous as I, that an auto shop doesn't let customer know about alerts on: brakes, steering, etc. Especially a car that's been in an accident. And John was very clear when I asked, that they will not tell customers about alerts because, "cars have so many alerts." I specifically asked him when I saw the brakes alert, do you tell customers about brake alarms & he said "No, it's not part of the accident." John also passively called me a liar saying that the VSA light wasn't on when he got in car so he didn't know that this particular alert actually turns on. I told them it comes on within 1-2 minutes of driving- yet no one drove it. Calling me into question was the path he took. Within 2-3 blocks leaving the shop again today, VSA light popped on as it did EVERY TIME I drove it since Hagen-along w/the triangle light. This is irresponsible business & can get a driver hurt. The fact that they were trying to gaslight me w/focusing on the diagnostic codes that were documented that they are ignoring that these 2 alarm lights ONLY popped on RIGHT AFTER leaving the shop. Hagen's was last to touch my car & those 2 lights came on. Oh, and that they apparently don't care about customer safet
