-
January 2024 by Amy Morton
Shout out to Gerard D, the pharmacy employee who asked me all the right questions so I got my medication for less expensive than I thought it had to be. Life saver.
-
January 2024 by Niss Grammaton
Set up an appointment and then waited in the doctor's office for over an hour and a half with no explanation and was not seen at all. Absolutely not acceptable
-
January 2024 by Deborah Campbell
I had a scheduled procedure
-
November 2023 by Rachel Marsh
Incredibly frustrating. What I had expected to be a FREE 30-minute check-up costs me OVER $600 - AFTER insurance. I had been going without my much needed medication for over a month, so set up my yearly physical at the start of 2023 to get a new prescription. I was charged a FOUR HUNDRED DOLLAR facility fee ON TOP OF a $300 Dr's charge.WHY SHOULD A 30 MINUTE APPOINTMENT COST ME $600+???? AFTER INSURANCE?! The most frustrating part is the facility charge. WHY should I pay $431 for the ROOM which I sat in?! Apparently, other locations (clinics?) do NOT have a facility charge.I disputed the bills with HCMC, I talked with my insurance company, I had multiple calls with the billing department - and NOTHING changed.I will never be returning, of course, and will avoid the doctor as much as possible for long as I can.Thank GOD health care insurance execs are doing well, though! God bless America!!!
-
October 2023 by Hesitant Alien
Rude, unprofessional, late, poorly trained.went to get blood work done and had been waiting for over half an hour only for the staff to show up late, attend others who got there after us, forget about us even though we got there before everyone because they were cackling and joking around. Once we finally went up to them and got seen by someone, the lady (Katie H.) was extremely rude, didn't say a single word to me, stabbed the needle into my arm with a scowl on her face, and then shoved the blood vials and pee cup into my face, all without saying a single word, just because we had to interrupt their little conversation. Staff should know not to forget about their patients and have schoolgirl gossip sessions when there's patients who've been there for a long time waiting to get treated.
-
August 2023 by Amy Lemus
Check-in process and workflow at this clinic is horrible! Rude and condescending provider coordinator, poor directions for the appointment itself. If you do not want to be working, then why be there in the first place? Your face is unwelcoming and angry, makes for a very unapproachable first impression. Then why be rude if someone didn't understand your directions when they come back to you for clarification? Unnecessary attitude :/
-
July 2023 by Junie Rose
Seriously?? ONE GI doctor for all the clinics??? I’m in pain, and was discharged from the hospital only to find out I have to wait a whole month to see a GI specialist. I can almost promise I will be back in the hospital before then. Pancreas pain is no joke and not something that should have to wait as long as a month. RIDICULOUS!!!!!Also the front desk area where you check in is a joke, you can hardly hear the person in front of you. Especially when some of the receptionists are wearing masks and they don’t have to. It doesn’t protect you from getting sick it protects others, no point in wearing them if you’re not sick.
-
June 2023 by Margo Perez
going toson started to go to the clinicthe doctor really cared about his healthtell my son doctor is my .she is my doctor also now the only thing I don't like some of the reception is there are very rude I was raised and born in Minnesota my first language is English Second Spanish andand when I cometo speak to me in SpanishI speak to them inmy choice I didn't come from anotherthey don't likeHispanic receptionist are veryjust because you don't speak SpanishI don't have to I was raised and born here in the United States
-
June 2023 by byron f
Organized, clean and friendly staffs. Most of them can speak both English and Spanish.
-
June 2023 by Tynichia Wainwright
Let just say if you don't like your job or where you work or the community it serves then quit or find a new one!! The receptionist at the mri desk didn't even ask me if I had be helped if I need help she couldn't even look at me... I have never been here before in my life and hope I don't have to come back....
-
May 2023 by byron fung
Organized, clean and friendly staffs. Most of them can speak both English and Spanish.
-
April 2023 by Brian F.
I've been going to the Whittier Clinic for about ten years and they have been doing a really nice job with keeping me healthy and wise
-
April 2023 by Judy McGraw
I was concerned about going to this clinic when I read all of the negative feedback on this clinic. This is the first time I had used Hennepin Healthcare & Whittier Clinic. I found the reception friendly and efficient. The wait took a bit longer than I had expected but when I saw the doctor for the first time she is EXCEPTIONAL!!! None of what I read was true in my experience. The doctor took as much time as needed to answer my questions and talk about my heath concerns. I will not hesitate to return to Hennepin Healthcare & Whittier Clinic.
-
March 2023 by Suad Mohamed
I literally had an appointment today at 12:40pm I called off work just to I can I get my ears checked out. I’ve been having ear pains for months. I went in the check myself in and this rude receptionist said I cancelled my own appointment? WTFFF I TOOK OFF WORK WHY WOULD I CANCEL sooo stupid!!! I’ve never experience this poooor management! Never coming back
-
January 2023 by ka le
Drove 20 miles to get here because this place had the only available spot for my child to be seen same day just for me to get here and they scheduled my child’s appointment for the wrong time and not only that my child is sick and to be meet with extreme rudeness by the front desk receptionists no wonder they had spots available you get better and more timely service going to a crowded E.R I will neverrrrrrrrrrrrrrrr come here again this is the second bad experience I’ve had at this facility I won’t even mention on here I’m still traumatized by it ?
