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August 2023 by Bob Z.
about one month and half, I called Honda town for 3 motorcycle 2 CT90 TRAIL and One C70, TO DO OIL CHANGE AND FILLTER AND TUNEUP. they said it will take 2 weeks to get them done. i called in after the 2 weeks to get an update and found out they are not done yet so said by the end of the 3rd week or early the 4th week will get them done. now I called back, and it is the 5th weeks they said Oh we have one of the techs left last week??? the summer almost near ending, so i have decide to pull the bikes out this crap dealer. and guess what? someone put water into my gas tank, and we could not get it started. this is going to be reported to BBB. Honda name should be removed from his location.
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June 2023 by Tom U.
Excellent staff! Ordered and boxed up the parts for my HRT216 lawn mower (~40 years old).
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October 2022 by Miles E
Always helpful and knowledgeable. Go to these guys for basic parts instead of the internet!
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May 2021 by Todd Steck
Shopped here for years. If they don't have it they can order it.
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November 2020 by Mel D.
This summer, I decided to buy a scooter. I went to the Honda Town website, because they are one of two dealerships in the twin cities that sell Honda scooters, according to the Honda website. I filled out the information form which included my specifications of what I was looking for in a scooter. I received a stock email in response, and then waited to be contacted. Salespeople, right - I was sure I'd get a call the next day! (I work nights, and wasn't filling out the form during business hours...) Nope. A week went by, and I still wasn't contacted. I replied to the email, but never received a response. If the website is broken, they need to fix it. Otherwise, they may want to find sales staff that actually wants to sell some items!
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August 2020 by Bret E.
I bought a Grom the day before the riots. It was in the back for the pre-purchase inspection and was luckily left untouched. When I arrived in the early am it took me several minutes to realize that there were no windows. Everyone was very helpful and friendly the day before and after for the pickup. Especially seeing how they didn't get much sleep that night. I'll be back.
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March 2020 by Michael S.
Absolutely no customer service. staff was borderline rude. Went in today to purchase a new motorcycle and the guy at the counter could have cared less. They simply don't deserve the business.
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March 2020 by Tim Carlson
I needed the recoil rope on my Honda eu2000 generator. The turnaround was awesome. They spent the time to answer all my questions and make sure I was taking care of it, gas, oil etc. Highly recommend Hondatown on Lake Street.
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July 2019 by David W.
Very dedicated to Honda and what Honda stands for. Responsive customer service. Fair pricing. Type of local shop that's getting harder to find.
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February 2019 by Levi Murphy
No Honda cars and trucks parts. This place is Honda Town and works with motorcycles and other (small engine) honda products.