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March 2024 by John Salisbury
Extremely frustrating experience. Tried to call branch about appointment and was greeted by a rude, unhelpful, and almost unintelligible receptionist.We then learned that we were paired with a first-year tax preparer who was unable to do basic rental income, despite having sent a summary of our tax situation and relevant tax forms prior to the appointment, and had to cancel our appointment.Completely disorganized - would not trust this branch to file taxes correctly.
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March 2023 by Amanda Gullord
I've been filing my taxes with H&R Block for years, but decided to meet with a tax specialist for the first time since I recently purchased my first home. I was supposed to meet with Harry Burleson, but he never showed up to our meeting.I called his branch three separate times, each met with unfilled resolutions and false expectations. Harry then emailed me 2 hours later saying, "Sorry, I've been busy."So unprofessional and a complete waste of my time.
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May 2022 by M Smith
We dropped off all our documents in early March. The preparer said he would have things finished in a few days. By mid April, close to the deadline, he had not returned multiple emails or phone messages. I called the office 18 times; only twice did anyone answer, and both times told me to call back, which I did, but received no answer. I called the useless toll-free number (long before receiving response below,) where the rep had no contact info for our preparer, even though his bio was on their web site. Only when we just drove to the office and showed up impromptu could we find our preparer.
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May 2022 by Kathleen Doyle
Roger Miller has been preparing my taxes for years. I am always happy with his knowledge and efficiency.
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April 2022 by David Wevley
I've been using H & R Block for almost 30 years.
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April 2022 by Karaan M
Smooth process ! Mary is a joy to work with.Edit: Worked with Roger Miller, a fantastic professional and super knowledgeable!
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February 2022 by Alex Tyler
My tax preparer was very nice, quick and helpful when I didn't know how to verify my last stimmy check amount. Very pleased with the service and price. Went on the 24th and l already got my return back to boot!
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January 2022 by Phyllis
We have gone to HR Block for years and never had a problem... but this year was a horrible experience. Our taxes were filed late, because their online system didn't work, they were non responsive, I received a fine from the IRS and was told that they would help fight it and then my tax agent just left for the summer with no warning or follow-up. Also, HR Block is so expensive. Contact one or two other agencies and you will realize how much extra you are paying for sub-par service.
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July 2021 by Phyllis McDonald
We have gone to HR Block for years and never had a problem... but this year was a horrible experience. Our taxes were filed late, because their online system didn't work, they were non responsive, I received a fine from the IRS and was told that they would help fight it and then my tax agent just left for the summer with no warning or follow-up. Also, HR Block is so expensive. Contact one or two other agencies and you will realize how much extra you are paying for sub-par service.
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May 2021 by Aiden Skotterud
Todd is Great to work with. He is very helpful and knowledgeable
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May 2021 by David Eichhorn
Susan is the best. Nuff said
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April 2021 by Leo&Pat Trainor
My tax preparer Mary Busboom whom I've had for years does an outstanding job.
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April 2021 by Google user
Security knowing our tax professional has our best interest in mind and is extremely knowledgeable about new and changing tax laws. Also, having all our tax information in one place with a guarantee is comforting. Love our tax preparer! Thanks Doug!
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March 2021 by Victoria Amador
I have worked with Barbara Lunde in the past two years, and she has been wonderful. I will certainly use her again--she's thorough and terrific.
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March 2021 by Greg Larsen
I have used Roger for a number of years and it has proved to be a great experience.
