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March 2024 by Tom Anderson
I remember it being Grand Hotel and haven't stayed since the switch over to Hyatt. Very good location..nice big room, nice staff. I was lazy on a Monday morning and ordered room service. It was good but think of a Dennys breakfast being served in paper takeout. Coffee wasn't the best and $4 for a cup not worth it. I would stay again but not order room service. I do miss The Grand. They had a great service when you could just order coffee to be delivered to your room the next morning.
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March 2024 by Christine Robinson
Room was very nice, only complaint was there is no guide for the TV channels and I didn't have access to my vehicle as it was valet
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March 2024 by Joe Gerdes
Always quality at Centric brand.
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March 2024 by Bala Subramaniam
Walkability: Very walkable to Minneapolis downtown
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February 2024 by Dawn Shannon
Nice spacious rooms.....very clean!
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February 2024 by Nicholas Earle
Great hotel for business travel. The gym is amazing. So amazing in fact, this will be the only place I stay when I'm in town for work.
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February 2024 by Pam Daiker
Everything was great. Stayed on New Years Eve. Clean, comfortable, not too far of a walk from USBank Stadium (about 5 blocks but connected by the skyway system if you prefer to be out of the elements) after the Vikings game and enjoyed a cocktail watching the ball drop in the hotel bar. It was nice to be able to sit down, meet some new friends without a cover charge or standing all night AND be able to run up to our room if needed, grab a drink from the bar, grab a piece of pizza from your new friends or play some Jenga by the fireplace! They had a breakfast buffet on New Years Day, $17 with salmon eggs benedict and many other things. My fiance enjoyed that very much however I went with the classic breakfast off the menu for $10 which is eggs, hashbrowns and your choice of meat. Very good experience.Safety: I felt very safe there. Even after hours.
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January 2024 by Marcus Do
I booked this stay through the Amex portal and was thoroughly disappointed. It is part of their “fine hotels & resorts” collection, and I don’t think it is deserving of that title whatsoever. A few issues:- The digital parking ticket I was given did not work; I went to the front desk to put both nights of parking on my reservation, and was texted two QR codes to use in the garage. Neither QR code worked, so I had to just get a parking ticket anyway, then the front desk validated the ticket for me. This didn't even matter, because the gates at the exit were broken, so I could have just parked both nights for free.- We ordered room service Friday night and were told it would be about 30 min for our two pizzas, and we hadn't heard anything an hour after I called. I called the front desk to check on it, then they brought the pizzas up. We would not have ordered at all if we knew it was going to take so long. Worst room service I’ve ever ordered.- There was a noise that disrupted our sleep both nights for the entirety of each night. It sounded like a dump truck was backing up in our room, or there was a guy with a jackhammer just above us from 10pm to 11am. I called the front desk so maintenance could come check it out, and the guy just said it was probably an AC motor that had gone bad in the room above. That's it... no apology from the front desk or anything. Please see attached videos for examples of the noise.Pros include the large gym, location, and the bed was comfortable.Again, this was my first stay booked through the Amex "Hotel Collection" and I was thoroughly disappointed. I emailed their feedback line and never received a response… we will not be back.
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December 2023 by Cody S.
Beautiful hotel. We couldn't have asked for better accommodations or service! Also a great location in the city. Our first time in Minneapolis but definitely staying there next time. Only a couple concerns keeping it from a 5 star. One was the pillows, very limp, way too soft, 2nd was the shower, the pressure wasn't great, maybe we just had bad luck. Third maybe isn't all their fault, but the bar downstairs, we had a 4 dollar charge for automatic gratuity, we only ordered 2 drinks!Also for anybody looking for a hotel gym, they had the nicest I have ever seen!
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December 2023 by Lisa S.
Love love love this hotel! Its location can't be beat and the sheer size of the gym is insane! They also have Peloton bikes that you can use with your own login information. They have full size courts for ping pong and a running track, too. Our room was a standard king and it felt more like a suite. The bathroom is enormous and the bed was super comfortable and clean. No noise from the hallways or the street and very friendly service. We will definitely be choosing this Hyatt hotel when we're back in the city.
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December 2023 by Moises Vega
I enjoyed my stay at this hotel. The room was big and clean and one thing that I liked the most was that there are motion activated lights on the bottom of the bed for when you get up ij the middle of the night and see where you are walking. The service was fast and amazing, we ordered a margarita pizza and it was delicious. The valet workers were so nice and they made sure to take good care of the cars. I would highly recommend this hotel to my friends and family and I will definitely come back for another night.
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November 2023 by Luke Strey
Hyatt is by far one of the best hotels I have stayed in. The rooms are immaculate, the staff is amazing, the breakfast was top notch, and to top it all off it is in an amazing location! My fiancé and I prefer Hyatt everytime we stay in Minneapolis and pretty much refuse to go anywhere else!!!
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November 2023 by Tyler Schultz
Had a wonderful experience with this hotel. Staff was delightful, location was perfect (was in town for a Vikings game), rooms were great. I cannot say enough great things about my experience. They truly went above and beyond.
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November 2023 by Plumer Lovelace
The hotel is very conveniently located in downtown Minneapolis. The hotel space has a nice, contemporary vibe. The room size for two people was more than adequate. My wife and I especially appreciated the large bathtub and the motion detection lights connected to the bed. The workout area is fantastic, with dozens of treadmills, elliptical machines and a free weight area. It even includes a second level with a jogging track. The only thing missing for me was a leg press machine. All of the staff were very friendly and helpful. The food was excellent. My only criticism was the temperature in the dinner area on 10/28. It was extremely cold. I was meeting a client from Japan. We had to stop the meeting, retrieve sweaters and coats from our room before proceeding with our evening. It was a little embarrassing. I spoke to staff about the temperature twice and was told that maintenance had been alerted. I think that the space needs space heaters or a fireplace in order to make it functional.
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November 2023 by Andrew Adams
The staff are the highlight. They're incredibly friendly and helpful. The rooms are clean and spacious, the restaurant serves great food, and they're only a few blocks from multiple lightrail stations. The low price is deceiving because it truly is one of the best hotels I've stayed in. And their partnership with Amex made booking simple. This is where I'll stay every time I'm in town.
