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December 2023 by Carmen Mendoza
There employees were literally on drugs they couldn’t concentrate to do an exchange they kept passing us on to the next employee they saw. We were there for 30 minutes just to do a simple exchange.
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September 2023 by Todd Grubb
Everyone was really helpful, enjoyed my stay
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August 2023 by Makaila Mcmonigal
I was there on Sunday and got 4 pairs of shoes. Two pairs of shoes were for my six-year-old’s birthday. When I got home, there was only one shoe in my box. I immediately called back to the store, letting them know what happened and there was no apology. No nothing. After telling him that I live 45 minutes away and I have three kids one was special needs, he proceeded to tell me just to come back. I let him know that I could not come back. He told me he would have his manager reach out to me. I waited two days and nobody reached out to me so I ended up having to call into the store and speaking with the manager directly the manager then said she would send text me for my address and send me the shoe. It is now Friday and I have never received a text or any indication that they were going to send me my shoe. I work retail and I understand that things happen but this is horrible customer service and for the record I will be returning everything I bought.
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August 2023 by uncomfortablespaghetti
Went in to get some shoes for school and found some on sale. Max was very helpful and kind. He had great energy, too.
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April 2023 by Angela Fink
Found super cute shoes, on clearance! Didn't buy the socks, sry guys lol
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April 2023 by Kelsey D.
While at Mall of America my boyfriend was looking for shoes. They were very helpful in bringing out sizes and different colors. The shoe he wanted wasn't available so they helped ship it to him for free and with the current sale that was going on. The employees were nice and he was able to find what he was looking for!
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March 2023 by Lewis Istok
Went looking for Converse and found what we wanted, but in the wrong size. Alex helped us out, got the right size ordered and upsold me some awesome glow-in-the-dark socks.
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September 2022 by Aleena Gulbranson
great experience here, definitely my favorite journeys store I’ve been to, employees were helpful but not pushy, Peter is the best, be like Peter.
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August 2022 by Aaron Bogott
A great shop with young and helpful staff. The store has some great exclusive shoes and a large variety. My girls love their new shoes.
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April 2022 by Kiana Hearon
Visiting from Chicago, Logan made our shopping experience great and was very accommodating with helping to make sure my hat of choice fit correctly. Would highly recommend!!!
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February 2022 by Christine Cartwright
The day I went their computers weren't working. The employee tried his best to help anyone that he could. They stayed upbeat and helpful. I already knew exactly what I needed so just waited until they were able to open. Helpful staff.
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February 2022 by Roberto Russo
It's hard to find employees to help you and I left the store because I can't find what I was looking for. Always the price is the same even those they are advertising it's on sale or 50% but it's so fake. Everything is so extravagant. Nothing against the merchants here but it's poorly designed.
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November 2021 by Murphy Galloway
Yesterday (11/11) I had an amazing experience at this Journeys location! I walked in and was immediately greeted (even complimented) & had staff ask twice if I needed assistance. Each staff that did also gave me their own personal recommendations on the Vans I was looking at. Chatting with them made for a great time! I believe it was Tyler who we chatted with the most & rang us up - he was extremely personable & loved hearing about his Vans collection!
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November 2021 by Matthew Abatte
Although we did not buy anything, my girlfriend and I were welcomed right away by a friendly smile and awesome purple-ish colored hair. We were looking for some specific shoes and just happened to stop by to check things out, when the staff member walked over to us and offered up some help. They complimented my earrings and my girlfriends outfit and were more than willing to provide help to find the shoes we were looking for even though it meant we wouldn’t be shopping at Journeys. It was a short encounter but my girlfriend and I had so many poor customer service experiences at a number of stores at MOA and the minute we walked into Journeys, it was nothing but kindness. 10/10
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November 2021 by r scott buckmaster
Ashlynn was so helpful!
