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March 2024 by Jace Young
Worst shop I've ever worked with. Here are my reasons:Terrible Communication - I was told it would take up to 3 weeks. It ended up taking 6 weeks. I had multiple times where I was told I would be called back and then never was. I always had to call for updates. I was also told that it would be the next day for about a week and a half straight. They realized they couldn't find a rim on Friday and then waited until Monday to call me and pick out differnt ones. I feel like I'm forgetting a lot because it was awhile ago.Lack of knowledge/Incompetence - Easily the worst mechanics I've ever dealt with. My vehicle had 20" rims on that ended up being replaced with a new set. Theo told me that he couldn't find any of my rims because they were "aftermarket." I knew for a fact that they weren't because I see SQ5's with the same exact rims more often that not. They are the standard. Anyways, he argues with me over and over that the default size is 19" rims. I had to explain to him over and over again why 19" rims would make all 3 sets of tires I own completely worthless and he didn't seem to understand why that was a problem even after I explained multiple times that then I would have to buy new tires for it and he still just didnt' understand. I looked it up. 20-21" is the standard. I have the default size, you can actually go up to 21" from the factory. You can't however, go down to 19" like he said was the "default" that would actually be aftermarket. On top of all of this, the rims he sent me (the 19") were used and beat up for almost a grand and I found brand new awesome ones that actually fit for $1400. There were many sets of brand new ones for less than the beat up used ones he sent me a list of. I thought that was all pretty crazy to deal with from a shop.Now today, I am getting my brakes serviced at Audi. They call me to tell me that I have one brand new tire on my car. No big deal right? YES. 3/4 tires at 4/32 and the other one is at 9/32 which can totally destroy my transmission and they didn't even mention that to me or think "Hey, maybe we should let him know that we put a new one there so he can replace the other 3 as well so he doesn't ruin his car's transmission." it's pretty common knowledge that you can buy 2 new tires if you have FWD or RWD. With AWD you NEED to replace all 4 at the same time. But there is no instance that you should ever replace one tire on ANY car and especially and AWD vehicle. Absolute incompetence.
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February 2024 by Ann Petermeier
Fixed my car in 2 days and took the time to buff out scratches that weren't part of the quote. They went above and beyond and I really appreciate that!
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February 2024 by Matt Hallacy
No longer Mulroys, this is not the body shop you're looking for.
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January 2024 by Tanner G.
This place has been an absolute nightmare. I'm going on 7 weeks in the shop and the 6th or 7th estimated date of completion, still don't have my vehicle back. I've had to call 2-4 times for just about every single update I've gotten along the way. If they say they will call to update you, about 90% of the time they won't. Finally got a loaner car about a month in only to get a ticket a day later because the registration expired *4 months prior*. The staff are nice enough, but it all feels like lip service when they keep doing the same thing over and over. It seems like they just don't care if you're going through insurance because they'll get paid regardless. Save yourself a lot of stress, time, and frustration, and go somewhere else.
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January 2024 by Fuad Abdi
Master collision is very nice repairs and they completely every thing fixed very well for my car
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September 2023 by Casey Treat
Had a great experience working with the folks here to repair the steering column after a break-in. The process of working with them through my insurance was seamless. Can't recommend them highly enough.
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September 2022 by Google user
I got my car back after an insurance claim yesterday morning. Today the trim where I assume they deconstructed to paint came up and cracked or disconnected. I can’t go without my car another week for this fix. Super bummed out.
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August 2022 by afton delgado
I got my car back after an insurance claim yesterday morning. Today the trim where I assume they deconstructed to paint came up and cracked or disconnected. I can’t go without my car another week for this fix. Super bummed out.Service: Painting
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June 2022 by Julie Schmidt
Didn't know another person bought shop and name change until I had to use them. Staff attentive and helpful.
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November 2021 by Gail Bronner
Staff is courteous, professional and honest. Always a good experience in troublesome circumstances.
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September 2021 by Allison Louise Yang Murn
Excellent customer service. Husein truly cares about the customer. Great to work with.
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August 2021 by Michael Anderson
They did a great job and were very transparent with what work they were doing and their timeline to finish. I would definitely recommend them.
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August 2021 by Candice Townsend
They turned my bad experience of getting my car stolen into a unexpected blessing, THE PEOPLE ARE THE MOST HELPFUL, MAN THANKS A BUNCH U GUYS AND LADY ?(MZ.CARRIE?)
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August 2021 by Benjamin Staehlin
Work is always excellent, price is best in town
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July 2021 by Brennan Pate
Nobody likes dealing with auto repair, but I could not have been more impressed with Mulroy's. I had some damage to the rear passenger-side door and quarter panel and wanted to have it repaired at a reputable shop. I'm happy that I found Mulroy's.Scheduling an appointment with reception was easy and I was able to get an appointment setup much earlier than I expected. The receptionist was professional and made me feel welcome when dropping off my car.H.H. (using initials because I don't want to give out someone's full name) was also a true professional. We looked at the car together and he gave a breakdown of what kind of work they would do, an accurate timeline, and an overview of how insurance would be involved. Throughout the process, he kept me updated and I always felt like my car was in good hands.Overall very happy with the experience and would have no problem coming back.Services: Painting
