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January 2024 by Google user
Excellent work and excellent customer service! My husband and I went downtown for lunch today. We live about 45 miles away so it was a treat. We happened to walk by NY Jewelry Co in the skyway and noticed the sign displayed they do same day repairs. We have been meaning to get my wedding ring fixed but have not gotten around to it yet. The one place we checked near us in Monticello, MN wanted $400, which was not in our budget and we knew that $400 was way over priced. The lovely couple that run this place only charged $100 (which is a fair price) and it was ready in an hour or two and the work is flawless! They have been in the business for 65 years (as I recall), the gentleman was working on an order when we walked in and a woman was behind me in line, so they clearly know what they are doing. They also displayed a selection of beautiful jewelry of which I would have purchased something if it was in my budget. It was reasonably priced, I just am tight on cash at the moment. If I ever need any type of jewelry fixed again or want to purchase anything I would drive the hour or so it would take me to get there to bring my business to this establishment. Very friendly and knowledgeable business with excellent quality of work. I am extremely pleased with how my beautiful platinum diamond wedding ring turned out. (My husband and I tried to fix it on our own a few years ago and really ruined it, it looks brand new now). Thank you NYJ for your excellent service and quality. Happy New Year! Edited to add that I rarely leave a review, good or bad, but I rely on reviews so I wanted to be sure I left one for this experience.
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July 2023 by Abby Simons
Needed a screw replaced on my 20-year-old watch, something I've occasionally had to do over the years. It took the owner five minutes and he charged me $5 -- significantly less cost of time and money than at other places. I will return.
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May 2023 by Corum Siegl (Vlog MN)
I was just walking by the place on several occasions with a friend. The employee (I'm assuming it's the owner, him and his wife are the only ones I've seen there) threatened to call security on me for talking with my friend. Then, on a separate occasion, he gave me the finger.
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October 2022 by Paul G.
I walked into this place because I am nosy more than anything. It struck me as a mom & pop place. They were able to measure my ring finger, which was more than worth the stop-in. Very nice people.
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June 2022 by Linda Brandt
I have been a customer for all kinds of repairs. Walk in service is unheard of these days. Friendly banter is so fun!
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November 2020 by Karen Nelson
They are wonderful. Took them my favorite pearl ring that the band had split...Another local jeweler told me it couldn’t be repaired.. They fixed it and I am loving it again.. Also had them replace the battery in my watch and has worked for over 6 months... The same other jeweler had replaced the battery a few times and the watch continued to run slow and stop. I use these 2 wonderful people for any jewelry issue.!!!!
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December 2019 by Sage Anderson
Fantastic! Very helpful and welcoming. Needed a clasp for my necklace got quoted by another jeweler that it would take a week to do, The jeweler got it done in no more than 10mins and it was beautiful.
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August 2019 by Rebecca Dantzler
Good jewelry and good people
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June 2019 by Alen Perwood
My wife took her wedding ring and wedding band in to be soldered, before she saw the reviews here. A minor issue was noticed as she was picking up the set, and that was how they used “normal†gold, instead of rose gold to solder the rings together. She had not been informed of this prior to picking up the rings.
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May 2019 by Trish S.
This little shop has been on the skyway level of the IDS Center for the longest time. The staff is always friendly and helpful, even though I'm not a big ticket shopper. I'm usually here for watch batteries and they treat me like I just bought out the jewelry case. The work and service is very professional and super quick. In a place that's hard to find independent retailers, I'm really glad that they've stayed in downtown Minneapolis!
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May 2019 by Mahmut Ãœnverdi
Friendly workers, affordable prices
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September 2018 by Mark Osler
I went in to get a new battery for a nice watch. I was concerned because the man working on it was simultaneously conducting a videocall (probably Skype) session with someone-- it seemed quite animated-- as he removed the back of the watch and began to work. It seems like that's a bad idea if you are working on watches. And, predictably, things went wrong. He couldn't get the back of the watch back on once he was done. I'll take it to another jeweler to be repaired. I will avoid this place in the future.
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September 2018 by Sandy Roberts
Last week I brought a ring into this location since I was looking to sell it. The woman was polite to me but the man there was very rude. He seemed bothered that he had to review and look at my ring. While he was inspecting it I was thinking to myself that he sure seemed like he would not be a cup of tea to be around. I felt sorry for the woman he worked with. I told him that i had my ring appraised at gittlesons and showed him my appraisal document. He rudely asked me how much I wanted for my ring and when I told him the amount I was hopping for, he kind of threw my ring on the counter and said take your business elsewhere. I just said ok thank you and walked out the door and didn't look back. I don't know how they have a business if they are so rude to people.
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March 2018 by Lyuda Kosovan
I bought the jewelry from Net York Jewelry many times. I had very high customer service. Very very nice people. They will explain everything to you even if you don't know anything about diamonds or gold. After me my son bought the engagement ring for his fiancée and he was very happy, six months later he returned back to purchase a band for his wife. We are very happy with the quality and price. This Christmas my husband bought a band for me with five beautiful diamonds. Thank you Net York Jewelry
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February 2018 by Joseph Garelick
The woman is extremely rude and inconsiderate. She looked me over like I was in prison. The man was somewhat nicer but I got the impression he did not want me there. I am never going back ever.
