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July 2023 by Casandra LX
Owner is unprofessional and if you purchase a groupon she refuses to give you the actual service you bought for. She will either tell you to contact groupon for a refund and will tell you that she doesn't give refunds even if you are asking for your PAID service and not a refund. She also tried selling us on a different service and wanted MORE money and thought we were cheap for wanting the service we were gifted. -100/10 Only got an 80 min facial when we were supposed to get a 90 min facial and the first ten mins were spent arguing with her. Will not return or ever recommend her.
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May 2023 by Amber Williams
This Woman is EXTREMELY unprofessional. I purchased a Groupon for a Chemical peel and Facial. When I arrived for my service and asked her how long I could expect my face to peel after the facial she told me that the type of chemical peel she does, does NOT actually peel the skin. Ummm? Ok. So it was just a regular facial, no extractions, no steam. My skin looked no different when I was finished. I then was conned into purchasing a gift certificate for 2 more future facials for $110 (I know, stupid me.) She scheduled my appointment that day for 3 months out.I forgot to put the new appointment in my calendar and she NEVER called to remind me. Today I called to schedule an appointment & was told because I missed my appointment previously, I now only get 1 more facial instead of the 2 I paid for! Excuse me? So I ask her if she called and reminded me or sent an email and she says “No, I don’t do reminder calls.” I told her she was unprofessional & that every company offering a service gives reminders to their clients! She proceeds to tell me “ok I am not professional then.” I am convinced this lady just doesn’t want to work by her lazy performance and the way she treats her customers. GO SOMEWHERE ELSE! This is a pure waste of money.
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May 2022 by Sruthi Venkataramanababu
I purchased a coupon on Groupon after seeing positive reviews. The place is difficult to find and despite scheduling my appointment 10 days in advance, there was no one in the salon and it was closed. The building itself was deserted and no one to point out regarding the whereabouts of the people who run this place Salon premiere.I wasn’t the only person, one other person was also waiting for more than an hour and the lady didn’t show up and neither did she answer calls. Just plain unprofessional. Avoid and run away if you’re thinking of coming here.
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March 2021 by Bita Maraghehpour
Not a bad massage...But not professional...could be better...I don’t go there again
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December 2019 by F F.
I bought a groupon, had no problem making an appointment, but Irina was all up in my business, discussing medications with me that were decisions between me and my doctor, and made antisemitic comments. I usually leave a facial so relaxed, I was really tense after this one. My skin looks great, but I will not be going back.
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July 2019 by Vecremser
this my friends dogs they Soo cute... One took a HUGE doodoo on my shoe and now I am ANGRY!!! 😠😠😠😠ðŸ˜
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February 2019 by Margarita Arguedas
NOT WALK-IN OR APPOINTMENT FRIENDLY. Got a groupon for a mani pedi as a gift. First walked in and is a very small shop with one barber chair and nail station. Was told to text to make an appointment. Even through text and twice asking to confirm appointment I got no response. After calling an hour before I wanted my appointment I got a text saying to text with the day and time I wanted an appointment...too much of a hassle and horrible experience even just trying to get a relaxing day for treating myself. Do not go...
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December 2018 by Rebecca H.
I have been going to Irina every couple of months for a facial, and always leave with my skin feeling fantastic. She does such a nice and thorough job, using products that have beneficial ingredients, and her massage is so relaxing. She always has great advice and things I can focus on to improve my skin too. It's the best "treat yourself" time for a decent price compared to the corporate salons.
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August 2018 by Amber Bundy
If I could give a negative score I would. Horrible and unwelcoming. Was greeted with such negative energy. The woman let me know clearly that she didn't not want my business or to provide service to me. When asked after giving me a once over, she said they didn't do manicures or pedicures and when questioned about the services indicated on the website (and materials present to do such service) she rudely said oh I just dont have time. She then did not offer the option to make an appointment. When asked if I could she replied No, it wont be for a long time. I got the hint and left. You can save your excuses for why you wont serve me. I will take my money and business somewhere else.
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July 2018 by Mary C.
I have been going there for almost two years. I like the basic facial and face massage. Being a native Minnesotan I have the typical sinus allergy related to all the humidity. Her face massage does the trick every time. If you want one of those facials where you pay a fortune because you think you are important and listen to the blah blah blah of how great the esthetician is then go somewhere else. But I enjoy the facial I receive with Irina.
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May 2018 by Chelsea Studenski
Seems like a nice place, however they were rather rude when I stopped in see about nail services. Their website isn't clear on if they accept walk ins or not, so I stopped in to ask and got a very short no. No follow up about scheduling or availability.
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March 2018 by Anastasia R
This place has all of the advantages of a great organic salon: from a very cozy atmosphere and pleasant ambiance, to organic products, to superior service, and very warm and caring staff. Your stylist will work hard to make you look and feel beautiful and reinvigorated, ready to take on the world. Highly recommend you the Salon Premiere.
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March 2018 by Jennifer LeDuc
I purchased three facials on Groupon. I had a great facial. She was very nice, gentle and was very informative. I scheduled again and will definitely be bringing my daughter to see her as well!!!
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December 2017 by Miss S.
I love Irina's Facials. They're relaxing and they really focus on purifying and rejuvenating your skin. Irina is very sweet and will give you honest and valuable input. I read some of the reviews here and I don't think they're fair. I would ignore the reviews and get your own experience. This is a top notch facial.... pure, organic products, and my skin always looks and feels beautiful after each facial. I will always go to Irina.
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March 2017 by Yuriy Sherayzen
I say this with confidence: this is the best hair salon in Minnesota, great skill, attention to detail, and the result is exactly as I envisioned it for myself. I recommend it to all my friends and colleagues.
