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January 2024 by A D
Purchased a Y here. Marcel was excellent, knowledgeable, friendly, generous with his time, and honest at every turn. Strongly recommend this dealership to anybody in the area who is considering a Tesla, or even if you are not super close this is one of the best experiences I've had with any dealership anywhere.
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December 2023 by Caitlin Lam
DO NOT, and I reiterate again, DO NOT bring your car here to be serviced unless you want to wait HOURS and hours!!Long story short, I put in a service request at around 9am for a simple tire plug. My Tesla was a week old and I woke up and had 1 psi in my back tire. After several delays to get it towed, and over 3 hours of waiting at the Tesla service center, I finally pulled off the Tesla lot at around 3:15pm. I was also told that they would have the car charged up for me by the time I left, but they did not. I was not communicated to the entire time, I had to keep asking what the hold up was. Turns out nobody could find the technician Travis who was supposed to be working on my car.I spoke with several people there in the waiting room. One guy's car was 2 hours past when it was supposed to be done, and he had a flight to catch. Another guy, it was taking so long they gave him a loaner car. The next guy's car was still in the lot, not even looked at, 1.5 hours into it.I actually was going to just let it go, despite waiting 6 hours and paying $120 for a tire plug, but then the Tesla center reached out and instead of apologizing, more or less said that it was an inconvenience to have them work on an unscheduled tire plug and that I could have taken my car elsewhere - despite the fact that Tesla roadside assistance only offered to have it towed to a Tesla service center.
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December 2023 by Harleen K Chela
Extremely unprofessional, and highly surprising actually that Tesla provides such poor quality care to their customers.Recently purchase was made for a Tesla in Eden Prairie, Minnesota on Wednesday Nov 23 Third, and an appointed surrogate was supposed to pick up the Tesla in Arizona.All the necessary paperwork was completed on the day of purchase.The purchase was made on a Wednesday and the plan was to pick up the Tesla on the following Sunday Nov 27.However, the paperwork was not received by the Tesla location in Scottsdale, Arizona, and hence the delivery was postponed without any further notifications. They said that until the paperwork was received, they could not release the Tesla to the appointed surrogate. The only reason provided was that the paperwork was not yet available And no further clarification was provided, and nor any attempts to explain, as to what would happen resolved this issue.On Nov 27, contacted the Eden Prairie Tesla, and we were told that the Tesla could be picked up at the Scottsdale Arizona dealership On Monday Nov 27 at 2 PM (the next day).Upon reaching the Scottsdale, Arizona Tesla dealership, They stated that there was another delay, and the paperwork was still not received, and hence the Tesla could not be released.Again, there was no attempts to explain as to why there were such a delay in receiving paperwork between the Eden, Prairie Tesla location in Minnesota and the Scottsdale Arizona location.An attempt was to contact the representative in Eden Prairie on Wednesday Nov 29 to check what was the reason for the delay and there was no response. After several hours was able to finally receive an update, and found that the paperwork was being sent in the mail, it had yet to ship.This has been extremely frustrating experience, and highly unprofessional with no value or respect for their customers. I am honestly appalled as to how such poor customer service could be provided by Tesla, let alone any other company.The latest update today Was that the delivery is now pushed to this Sunday and again without any direct communication to verify if this is even inconvenient time or not.Also, who knows if Sunday the delivery will still occur or if the car is still available.Honestly, I would not recommend Tesla to any family or friend. There are plenty of other electric vehicles available nowadays and being treated, so poorly is definitely not worth the sort of investment that the Tesla provides.The Tesla is not being given for free, it is a purchase and money is being given in exchange for the car. There should be some respect for the customer and for their time and communication should be made as well. They should not be lying about paperwork being sent between Tesla dealerships if it has not been sent, and they should not be arranging for deliveries if they cannot release the vehicle.I have had much better customer service from even McDonald’s.Worst customer experience with any company and the last several years. Again, highly shocking that this happened with Tesla
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December 2023 by Ocho Cinco
I did still end up buying a Model S, but the customer service is horrible. They try super hard to pursued you to put the $250 down to reserve the vehicle, then they pretty much tell you to use the Tesla app to do everything. Its not a regular dealership where you sit down to go through finance. I ended up buying a vehicle through my business but the struggle to get a reach of someone took forever. Calling them took 45 minutes on waiting. Emails took days to weeks to get a response. So glad this will be my only Tesla I will purchase.
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December 2023 by Brook F
Sign says they are open until 7pm but the guy in the photo said they closed at 5pm?
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November 2023 by Alicia O
Got our 3 serviced here and it was a great experience! We live 3.5 hours away and tried to get a noise troubleshooted by two local service centers that couldn’t figure it out. Tesla took the time to figure it out and fix it. They had to keep our car for a week and gave us a loaner which was a necessity for me so I was incredibly grateful. Hopefully we will get a service center closer to home in the future but for now I would happily return here.
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November 2023 by Scott Pollack
Matt was very helpful and patient. He helped me figure out which car would suit my lifestyle best with our dogs. Him and the rest of the staff there are all super kind and I definitely recommend stopping by if you have any questions
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August 2023 by Jim Todd
They were Behind schedule and too rushed to prep our vehicle for pickup. They were 25 minutes Late for our new car pickup.
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August 2023 by Josh Patrick
Buyer beware- Tesla doesn’t care about owner loyalty. If you go in looking to upgrade your Tesla, they will claim that minor surface repairs performed on the vehicle are “frame damage” and quote you like you own a salvaged title vehicle, regardless of a clean Carfax history.The sales staff is friendly and helpful but their policies encourage you to trade into another brand.Also, management will not follow up. It’s clear that existing owners are not a brand priority.
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August 2023 by firemanmn
Love my model Y. I need to give it a one star because the miles are faulty. It says I can go 300 miles and it only works to about 200 most times. Seems like this could be a big lawsuit. Oh wait it is. Care is awesome besides the false advertising.
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July 2023 by Eric Richens
Neck snapping speed and we were looking at the base 3! So fun to drive. Great staff, super helpful and friendly. Showroom is small but these guys are changing the industry so kudos! Def go here if you want to learn more about these cars!
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July 2023 by Phyllis Moen
Max at eden prairie works in sales not service but assisted me after my service in multiple ways...helping me with screen display, putting on my license plate, giving me lots of helpful hints. I've never had such support! P
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July 2023 by Phyllis M.
Fantastic service at eden prairie tesla! Max in sales not service provided extra attention even though I was not buying but having service. Wonderful folks! Phyllis
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June 2023 by Xav Lee
After the folks here serviced my Tesla it’s finally brought back that smile of accomplishment that I once had while driving my Tesla.Service Desk front desk is always helpful and knowledgeable with what is done; I forget her name but the lady that checked me in and out is always communicative and professional.The mechanic or mechanics that serviced my car last did a wonderful job and it’s brought back my faith in Tesla’s quality.I almost decided to switch back to Toyotas but I think I’ll be getting an M3 in the future now.
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April 2023 by Karyzza Kinney
They will lowball you for the trade in. They have rushed us to buy the car early while we are wanted to get it by Jan 2023. Emailed many times, they don’t care. Now we’re stuck to a financing with 30k more than the value. When we got the car, car is empty charge. Like where do you expect us to charge with 15%???
