-
November 2022 by Abby P
The products are nice, but online order fulfillment and customer service are atrocious. I placed orders twice in one month, and both times I received shipping confirmations that also served as notices that most of the items in my order were unavailable and had been canceled, even though the items continued to appear as in stock on the website. I emailed customer service but didnt get a reply. When I called customer service, I was polite in trying to express my frustrations. The customer service agent was incredibly rude, talked over me while I was trying to explain the situation, and then hung up on me! They have lost a customer.
-
January 2021 by Bitsy Coe
I have been a long-time fan of Filigree, and just placed and received an order. There was a human error on this side of the process, and was given EXCELLENT customer service from Curio/ The Thymes. I am so excited to have this scent back in my life, and will be a devoted customer after being so well taken care of!!
-
November 2020 by casul
Very fast loading
-
July 2020 by M Hansen
Excellent service. I ordered and I received the product immediately. Orders are always correct. The fragrances are simply elegant and their products are quality. The best service I have received by far in a long time. Super impressed by this company on all points. Definitely a well run company! Thank you!
-
January 2020 by Margot M
Worst company ever to order from. I placed an order on Dec 31st with 4-6 day shipping. Welp, its Jan 20th and I still have not received my order! And when I finally got a response from them (emailed them 3 times with still no response, had to call numerous times) it STILL HAS NOT Shipped!! I do not trust this company. Also to add insult to injury, they charged me more than my order receipt said!!! AVOID this company...their candles smell yummy but purchase from a 3rd party!!!
-
January 2020 by Carleen Spencer
The smell of these candles is AMAZING!! I can light the candle and my whole house will smell like it with in 5 minutes. FANTASTIC!!!!! A PLUS+++++
-
April 2019 by Nyda X
Love their scents, packaging, and aesthetics overall. Been using their products for many, many years. A few of my favorites include Kimono Rose and Gardenia. I also enjoy Frasier Fir around the holidays.
-
January 2019 by Alexandra Krial
Candle got low and exploded, flinging hot shards of glass everywhere and catching my thousand dollar dresser/end table on fire. Thankfully I was in my bed when it happened and able to blow it out before caught the rest of my house on fire.
-
January 2019 by Rory Cummins
As the winter is so long this spring we just light our Frasier Fir candle & it brings the smell of outdoors IN. My friend uses it year round & says it is her favorite scent. I plan on trying more Thymes products!
-
January 2019 by Ken Willcox
It smelled nice but candle got low and inside of can started on fire after 2 hours witch got hot and ruined my 1,000$ coffee table...beware
-
January 2018 by Colleen Spaner
The products are beautiful but overpriced. Customer service leaves a lot to be desired.