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July 2024 by Kim Tuttle
After going through Hurricane Beryl and being without power for almost 10 days I tried to replace food for my family. However, after my card being declined I came home and called only to find out US Bank, St. Louis, MO had frozen my Kroger Mastercard due to late payment (due 7/15/24). Mind you I DID NOT have WIFI or cell service because lack of power from CenterPoint for 9 DAYS and 14 hours because a hurricane wiped everything out! I now cannot buy food that was lost to this Titled Disaster. FYI - I have scheduled the payment but it is not soon enough for them to take the freeze off my account! I also have a good payment history. They are a disgrace to humanity! So, on top of the disaster to my home, yard, neighborhood and city; I cannot feed my family! Thanks for NOTHING Us Bank!!!
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July 2024 by Natalie Kruzz
good experience, no complaints
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June 2024 by Phill Evans
US Bank has leaked my private, sensitive, personal and financial information and details for YEARS. They are currently refusing to correct their error and Virginia Ghenciu Brennan (Asst VP of Wealth Management group) has lied directly to me regarding my details and her processes.
US Bank is one of the worst reviewed banks in the country... I'm disappointed but not surprised that extends to the Private Wealth Management office. New customers, do your research before moving forward with any business involving this bank.
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April 2024 by Mary M.
US Bank has put themselves in Compliance and Regulational risk due to their negligence. Now US Bank is putting themselves at Reputational and Financial risk for not settling this issue appropriately that they have caused due to their negligence. I will continue to share my story until US Bank resolves this issue. The CFPB and OCC will conduct a review and fine of US Banks illegal conduct. US Bank has had this issue previously and this will result in another huge fine. I am just so shocked you are handling this error like this. Please call me to settle this out of court and to end this embarrassing error US Bank has caused. I will see you in arbitration! " In 2023 The Consumer Financial Protection Bureau (CFPB) ordered U.S. Bank to pay nearly $21 million in Fines for illegally keeping out-of-work consumers from accessing unemployment benefits at the height of the COVID-19 pandemic. U.S. Bank froze tens of thousands of accounts. However, it failed to provide people a reliable and quick way to regain access. The bank also failed to provide provisional account credits, while investigating potentially unauthorized transfers. Today's order requires U.S. Bank to pay $5.7 million to consumers harmed by its actions and to pay a $15 million penalty. The Office of the Comptroller of the Currency (OCC) separately fined U.S. Bank $15 million. The CFPB and OCC coordinated during their investigations into U.S. Bank's illegal conduct." Thank you
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April 2024 by Altijani Hussin
The worst banking experience ever:
I had a fraud withdrawal of Zelle from my account. I immediately contacted them. They told me one thing and do another thing, each time I call. I have to collect the pieces for them whenever I call. All this happened while I am on my vacation in Egypt. It took me 10 days to access my money and pay my bills. Horrendous.
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March 2024 by a l.
Andy Cecere, CEO, If I could provide a -100 stars I would. they have fraudulently garnished my account over six months ago. I have tiredly tried to receive my money back. They are putting up many barriers in order to keep my money. I have spoken to multiple representatives and no one knows what they're talking about, no one is on the same page. No one knows the policy. I've requested to speak to a manager, they will not transfer me to a manager or provide me with any contact information. they are holding my money hostage.
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March 2024 by David Benz
Been a customer of union bank for over 30 years, now us bank. 3 accounts, never been charged a fee for cashier's checks until now. Ridiculous! Was told to keep over$100,000 for free checks, get real.
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February 2024 by A Mac
Horrible customer service. I will never ever open an account or do business with them.
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February 2024 by Hoi Yo
Having worked at HQ for other banks, I can assure you that this is the MOST UNSOPHISTICATED, DYSFUNCTIONAL bank I have ever worked with! REPORT THEM TO THE CFPB!
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February 2024 by Michael Antonio
how do toy even justify staying open your literally always closed every single time I looked us bank I closed closed closed closed. what are your bankers getting 4 hours of work a week how's that work. closed every single weekend closed by 4 if on the weekdays oh never mind 100 years ago on this day the us president said some speech so we got Tuesday off as well sorry not sorry. this bank is absolute trash
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January 2024 by R Conner
I arrived at 3:45pm and your doors were locked even though it says you’re open until 4pm.
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December 2023 by dan clair
Garbage bank, reviews speak for themselves. @US Bank, Don't respond with your pathetic 'email us response'. Already have, nothing has been resolved and told it wouldn't be.
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December 2023 by John D.
This review is for US Bank headquarters: I was in Mexico at Grand Velas Resort in Playa Del Carmen. On July 17th my wife had a stomach pain and we called the resort medic in. He was there for literally 5 mins and then had to go to an emergency call for a guy who bumped his leg. The resort told me that would be $130 charged to incidentals. He advised we go to a "hospital" in case it was appendicitis. When we arrive we are asked for insurance info and told that they will bill the insurance for the $130 room medic with anything else they do, if anything, and I just need to give them my credit card I used for incidentals and passport to confirm with the resort. I said ok but DO NOT charge my credit card for anything. I was assured they would not but about a half hour later the little guy from the reception came back with a $6,000 auth on my credit card!!!! This was before my wife had even been seen. I told them to remove the charge immediately and then they started saying they wouldn't charge it but bill insurance Monday, if they did anything. I told them again to remove it and I would not be paying. I wrote "don't agree" on the signature line where it asks if I agree to the auth. I made it clear that they were never to even auth my card. We waited an hour before the "doctor" arrive wearing Gucci wedges, a gaudy Gucci belt buckle, and a Gucci purse, not scrubs or a lab coat. She meandered around gossiping with the other staff for another hour before we finally had it and said we are refusing service and leaving. She then came running in saying it was appendicitis and we must have a surgery and they would need my credit card to auth $18,000. I told them absolutely not and they are not to charge my card ANYTHING. We signed a form refusing service and left. Of course, the next morning while at the airport waiting to fly out I check and saw that they never even tried to charge the insurance and instead charged my card $3,700!!! For what?! We flew home and went in to the hospital locally just to be sure it wasn't appendicitis and it WASN'T. The hospital here in the USA found nothing wrong and said the stomach pain was likely something bad she ate. I called US Bank immediately and report the fraud. I was assured that it would be removed since I had proof, I took a pic showing the auth where I wrote "don't agree" and explained the situation. The case was opened and auto closed saying they had my card so it was valid. I called and had it reopened explaining again what happened, that rep also assured me this would be reopened and handled. I was called again asking for more information from a yet a different rep and sent the copy of the auth receipt where I wrote "don't agree". It was closed again saying there was "proof of service" I called YET AGAIN and had the case reopened. Yet another new rep called again asking for more info on a Friday and I tried to call back the next Monday. They said they would reopened the case. It was never reopened and I also had asked for this "proof of service" they never communicated further. I then opened a Better Business Bureau complaint against US Bank. They refused to reply and said they'd mail correspondence. They just mailed copies of the letters saying they opened a case and then closed the case for the three times it happened. No proof and no new info. I wrote a letter to the "office of the president" at US Bank saying the charge must be removed from my acct. All I was asking for was the charge removed and I would forget the time and stress that this has caused. I get a call on December 1st from a rep named "Jabey" which she pronounced jah-b-eh. I explained the situation again to which she repeatedly and belligerently replied that they had my card and ignored any proof I provided saying it was too late to open a case and I would have to basically sue them. I let her know I would be calling the comptroller of currency, attorney general, and pursue any further legal action
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September 2023 by Sun Min Kim
Do I have to give one star? I wish there were options to give 100 negative stars they deserve. US Bank never cares for their customers. My online account was disabled due to their fraud red flag or whatever which they say would take 48 hours to resolve and they PROUDLY say they have no way to override it. (Other banks usually call me to verify the transaction for fraud and resolves the issue right away, aren't they?) They PROUDLY say that only the online account was disabled and I can still do the transactions, implying it's no big deal. However, there is no branch within 500 miles distance of where I live. I have not yet received the debit card. So, I have no way to withdraw money from my checking account without flying to MN. One of the many agents (yes, I called maybe a hundred times) even recommended linking this account to PayPal and withdraw money using PayPal, which I don't like but anyway it also doesn't work because to link an account to PayPal you need to have ways to verify the account online. What's worse, they said it would take 48 hours but now it's more than 72 hours and it's still the same and it's already Friday night. If it gets online on Monday, it's 6 calendar days during which they prohibit my bank transactions, which caused huge troubles for my bills and so on. Unbelievable!!!
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August 2023 by Dan watt
It was good
