Eddie Bauer has a mixed reputation among customers. Some shoppers have praised the store for its helpful staff and excellent return policy, appreciating the quality of the clothing and good sales. One customer highlighted a positive experience with a patient and understanding employee during a stressful time. However, others reported poor customer service, noting that staff seemed more focused on personal tasks than assisting customers. Overall, while many enjoy the products, the service experience varies significantly.
Very good service in the store, butI had to order the color I needed, and they ordered the wrong item. Return handled easily.
January 2024
For the prices they charge, the customer service was very poor the people in store were more worried about ordering their lunch orders then helping customers. I personally I would not spend my money there. If you don't care about me as a customer, you don't have my business
August 2023
Great deal on hiking shorts $65 orig. Final price =$32
