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May 2024 by Katrina Kneeskern
I was having a very stressful day and struggling with energy and Marissa was very patient, kind and understanding with me. She went above and beyond helping me make some returns that I did not have tags for and made online. She called the customer service line and was very calm even when I lost my cool from just frustration and exhaustion of life’s circumstances. I really appreciate this store’s ability to help people and to always be kind❤️
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January 2024 by Jen n
For the prices they charge, the customer service was very poor the people in store were more worried about ordering their lunch orders then helping customers. I personally I would not spend my money there. If you don't care about me as a customer, you don't have my business
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August 2023 by Maxine Olson
Sale prices are always misleading.
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August 2023 by Jeanne Garry
Great deal on hiking shorts $65 orig. Final price =$32
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December 2022 by doug toth
Friendly staff even though they didn't have anything I wanted
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July 2022 by Erin Dahl Anderson
I never received my order and was told by EB representatives I needed to wait 15 business days before I could be eligible for a refund. I wait the 15 days and am now being told I need to wait longer so they can open an investigation. Nice customer service EB. Lie to your customers and inconvenience them.
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April 2022 by Lars/Erica Nelson
I have had great experiences here. They are super helpful if you need to order something or have a return. Great return policy. Love the quality of their clothes and have good sales. I wish Eddie Bauer still made their "Favorite T's" 100% cotton though. They don't last a long as they used to. I would pay a higher price for that quality.
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February 2022 by Diana “dmt23” t
Did not have a good experience, the employee must have had a bad day.
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January 2022 by Mss Misty ree Zerwas
There needs to be a better customer service to contact if an online order was incorrect? I couldn't get a straight answer & was charged 3×'s
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November 2021 by Qweens Town
Go in the evening when Staff are friendlier.
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August 2021 by Daniel Johnson
Lots on sale...
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May 2021 by Steven Rusk
Quality products, and quality staff. I looked online and found what I wanted. Called the store and they put it on hold for me. Went in and tried on the product. The young lady that helped me, knew the products and was very quick at finding the correct sized Guide Pro Work Pants that I really needed. In most stores now, you can't find an employee and when you do, most don't know enough to help you. Well Eddie Bauer, knows how to hire good people, and how to run a store.
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April 2021 by scott Sager
Sales lady did not seem to know what was in the store.
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April 2021 by Jon P
No longer honor lifetime returns or returns within a year. Shop somewhere else.
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March 2021 by Erik Spangrud
Always bringing the deals. Didn't find my size for a cost, but went online and got the same deals. Very nice shop
