Hire mores staff if you can't answer calls or feel the need to hang up on them. By law, some of us cannot simply use the prompts online or through a robotic touchstone operator.
December 2023
Called at 7pm. Pharmacy wouldn’t answer so I spoke with the general manager, confirmed they’re open until 10pm. Wife drove there immediately for an urgent prescription only to find a “sorry we closed early” sign on the door at 8:08pm. Ridiculous.
October 2023
I have called several times. Each time the call gets directed to the pharmacist they pick up and hang up the phone and won’t even allow me to wait on hold??? What? What kind of business treats their customers this way?