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December 2023 by JDR
Just left at 930am. Two people in hardware were within 5' of me looked over and no hello, went to paint, waited nearly 5 minutes. Two ladies walked from the back to grocery without taking a look for customers, on my way out walked by the two front end mgrs not a word. The cashier briefly said thank you. The guy in paint who finally helped me never suggested a sale or asked if I needed anything else. Very disappointed in the customer service I received today. Not the pride I believe Menards culture promotes to their employees. The overall moral seemed nice very low.. I used to work for Menards. This experience was no where near the way I was trained. Customers do pay attention.
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December 2023 by Hawaii 4 ever
Terrible customer service. Rude people . Never find a person help. Cashier, people rude. Owner keeps saying he sorry..he needs fix the problem!! Customer service!!Duh.
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October 2023 by Drew Jones
Ordered an Engress Well cover. The gentleman in building supplies was great and got me on my way. Little to no wait time
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October 2023 by Gianpaulo V
Beware of the 0% APR promotions for the big card. I made over $6k worth of purchase only to find out I'm being charged 3.99% APR and not the 0% they print in huge letters.
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July 2023 by Sheryl Babcock
Wanted to buy 10 bags of rock. 1st time there, we observed no direction on how to purchase, no cards to take to checkout. Even after taking a picture of tag, checkout said we had to go to the back of store to order desk. We left without rock. 2nd attempt for rock was worse. Asked lawn & garden guy if he could answer quick question, but answer was not right now. We took price tag on display to order desk, and told him how we were blown off in lawn & garden. He asked us to take tag back before writing the order. We said no, and he said to buy it somewhere else. Went with our full cart to customer service & said we spend a lot here and was so disrespected by not only 1 but 2 employees. Didn't purchase a thing & walked out to buy elsewhere.
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June 2023 by Lauren Ashley
It was difficult to find help and the employees who I did interact with were short with me and seemed annoyed. The only employee who helped and was great was the girl in paint, she answered my questions and gave me a great product, only reason I am giving her two stars is because of her.
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June 2023 by Neng Thao
I would give this location a negative if there’s an option. Poor customer service, and racist. We had a very bad experience with one of the employee yesterday. Everyone must treat their customers like a human and serve their best to each of everyone/customer. From now on, Menards will not be on our list.
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June 2023 by Ku Yang
I was mistaken the items for not putting back in the correct location where it belong. I actually forgot where I grabed that item from AND One of the employee told me to leave the store and told me not to come menard anymore. HE WAS RULES TO ME SO I CANCEL ALL MY STUFF, MAYBE COST ABOUT $500 PLUS ORDER ABOUT 3K. I WENT HIM AND GO TO HOME DEPOT INSTEAD.
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May 2023 by joy gift
Need more improvement on customer service. I purchased 2 propane tanks and after purchase , I had to wait a few minutes for someone to remove tanks, this was not a big deal, but when the young guy with a courtesy vest was stopped by the cashier to help me he seem a little bothered and he removed the 2 tanks I needed and place them on the ground and he didn't assit me with helping me carry the tanks to my car ?
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May 2023 by C W
I love walking through other nurseries when I travel. I found this one on Google and was excited to check it out. It was so disappointing. Home Depot’s flowers are even better. Half of their displays were either dead or dying. Plus they are pricey. Poor little plants.
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May 2023 by Jason Gudim
There was a line of 30+ people for two registers, I had to put my product back, that’s not worth waiting that long for… also, the quality of the product have gone down… I needed a new swivel snap hook all equal gauge and it sounded funny so upon closer inspection, it was hollow it was pot metal with a nickel finish. I used to be able to find good quality hardware at Menards but I guess I’m gonna have to go to Northern Tool instead. :(
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May 2023 by Anderson Khochaiche
Could not connect to Menards Guest WiFi. Tried on three separate devices. What’s the deal? Never had a problem with WiFi connecting at Lowe’s.
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April 2023 by Brian G.
We purchased a refrigerator from Menards Oakdale, MN. We had it delivered. That was a huge mistake. The one man delivery crew did considerable to the refrigerator and our home. Menards and related insurance carriers are denying all responsibility in this matter based solely the delivery man's denial. We even had a third party, who has done work inside our home, offer comment. The delivery man was completely lacking in intelligence and experience. Do not purchase major appliances from Menards Oakdale, MN. We will never make a major purchase from Menards again.
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March 2023 by Amy Kuznia
The staff were so friendly and helpful! Easy to navigate for someone not as familiar with home improvement stores. Order pick up was easy and quick.
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February 2023 by Geo E
I had a great experience at Menards! The returns process was easy and went smoothly. The employee at the paint counter was quick and friendly, and the checkout process was also smooth. Overall, it was a good time.