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“It's pretty black & white, you pay for the size of the unit you need, & they will accomidate you (if they have a unit open) I have been using their storage for a while & experienced that they will take time to explain any questions you have, even over the phone they will do what they can to help you with your situation. Very nice people & place to store my things! Plus I have had no security problems at all.?Thanks Stephen's Storage.”
“The moving crew assigned to us were exceptional! They arrived on time, and they worked their tails off. They were very respectful and easy to communicate with. What more can you ask for?”
“Best experience Ever! Very friendly staff. Kalin was super Awsome with us. The storage place and units were immaculately clean. Very Glad I found this spot. I will share how Great Public Storage is with all my family and friends! Thank you kalin! we really Appreciated you being so helpful.”
“Extra Space Storage was easy to work with. I had nothing but good customer service to work with. I have had 3 separate units and the move from one to the other was smooth. I recommend using Extra Space Storage. I used the Cottage Grove facility.”
6AM - 10PM
2500 50th St E, Inver Grove Heights
Self Storage
“Excellent, well maintained storage facility. The office staff are very helpful and professional; especially PJ, who went above and beyond to make our move-in smooth and easy and who was a helpful resource the whole year. Highly recommend.”
“The facility is clean and well maintained. Steve is a great site manager. He’ll address any concerns you have and is very prossional about it too. My only con, is since I’m there everyday; I don’t have a personal clicker for the garage door ?”
“The experience with this PS has been nothing short of amazing! I've been coming to drop stuff every day in advance of our move- convenience of mobile app access to the gate, easy in-out-and back on the highway, and clean/well kept grounds. On days when it snowed, the driveways were plowed right away in the morning. Also, Shellie is fantastic and great to work with - I had forgotten to replace my lock one day, so she was able to temporary secure it until the next day when I came back. Overall would recommend and use again for my next move.”
“Holly K & Nathan @ the North St. Paul location are great! Real people with real answers and no bs. Facility is clean and well-kept. Nice, large bays. Plenty of room to work with, when dealing with large objects. Decent rates with a clear understanding of costs over time.”
“How is it I like to walk in the door of our local Public Storage? PHILLIP is the reason! I haven’t had customer service this exceptional in decades! He’s professional while making people feel special!!!! He’s a keeper and deserves a pay increase!!”
“Affordable, clean and well maintained storage facility. Devon was very helpful with my move in. I recommend this facility if you want a warm and clean storage unit to store your belongings.”
“Keegan was amazing in helping me transfer my unit! He made the process so easy and he was so kind to work with ? Storage units are clean and well taken care of.”
“Lack of communication with the property manager,
No actual times that they'll be in.
There has been an "IT issue" since Saturday but we've seen multiple people access their units. I was told they'd call us with a temporary key so we could have access to our property/belongings. If this is supposed to be a safe place for our belongings why the hell is there no communication with us or access to communication with you guys? We can't get ahold of property manager and it's not always an option for us to drive down there.
Biggest complaint here is the lack of information and being told he would call us back. He didn't, I've called multiple times with NO answer. I've left 2 voicemails... 1st I was nice about, 2nd one I mean. The second we have access to our belongings we're out.
As promised:
I think his name is Tom finally came to the office. We talked a bit and he was understanding of me being upset and wanting to rage; we joked a bit and he was able to get me in. It was a temporary code... but I hope the IT gets itself figured out.
Seriously if you're about to leave a review because of the same issues - you aren't alone and it may feel like it's choosing it's victims (don't let that make you go crazy, you're complying and you paid; you're valid).
Seriously though, I think a text line with whoever is in office would be beneficial/office cell phone.
Other than the issues this week it's been smooth. Although my partner did point out that maybe y'all can give those of us struggling with this issue a month free of rent/no rent. ??♀️”
“Jeremy was a fantastic help, kind and welcoming. Unfortunately we have had some bad luck with units from public storage and hopefully someday Sam the listing lady will get better at her listings and accuracy but until then I will remain appreciative of helpful employees like Jeremy who are understanding, respectful and apologetic when things are not as they should be!”
“We moved from a home we lived in for 38 years! Jeremiah, Trey, Alex and Mitch were amazing! They were punctual and efficient. We needed to leave for a house closing and they completed one house and locked it up securely. The new home had some tricky maneuvers and they did everything extremely well. Highly recommend Minne Movers ?”
“Sandy had great customer service. She was welcoming, knowledgeable, and made me feel comfortable during the entire process. I would definitely refer this Public Storage location to others.”
“I stopped at the Public Storage in Stillwater and had an amazing conversation with Skyla. She patiently answered all of my questions and listened to my needs which helped me make an informed decision. Top notch customer service from Skyla today. Thank you Skyla, you are a rockstar.”
“The entire process, from applying and paying for the storage unit online to moving my items into storage, went smoothly. The storage unit was exactly as described. A+ experience.”
“Everything was neat, clean, and as described. Steve has been great to work with over the last 7 years. I felt my items in the storage garage were safe and protected.”
“I had my storage unit for a couple of years. I have no complaints, the rental process was easy, the property was always clean and well maintained. Staff were courteous and helpful if I had questions. If I should have need for a storage unit in the future, I would definitely go back.”
“Stopped in the office to see about changing storage units, and Raquel was very helpful and friendly. I've been with a lot of other storage companies over the years, and Raquel is one of the best ! Keep up the good work !!”
“James and Katie were awesome. I had an issue with my rental spot being at a slope, James jumped and made sure I would be in a spot I wouldn’t have to worry about my camper.”
“While visiting our granddaughters, to make the visit a pleasant experience for grandma, we rented a wheelchair. I made arrangements in advance and when I arrived at the store all the paperwork was in order and wheelchair was ready to go. The wheelchair was in excellent shape. The staff was very friendly and helpful. The return was just as easy too. If we need a wheelchair again, while in Minnesota, we will call ABC Rentals.”
“We got there 5 minutes before closing and the guy working said he was locking the doors and leaving and not going to allow us to handle our business. He called the manager and he came down to allow us to finish unloading.”
“This property manager Bobby has been more than helpful, and patient during this process. He helps ease the stress and truly deserves recognition. Bobby, thanks for always being pleasant, professional, and calm.”
“I am responding to the Google review posted 2 weeks ago by a previous customer and will state the facts of what occurred and how it was handled.The incident that Deanna Reed reports took place in June 2018, 2 years and 4 months ago. On June 24th, 2018, the customer called the storage office to report that her unit had been broken into. The manager met the customer at the storage unit an hour after her call. Customer reported that the lock on the unit was locked when she arrived, additionally, there was no damage to the lock, unit door or any other storage units. The customer reported that a number of things were gone from the unit. She stated it had been at least 2 months since she had been to the unit, but was not sure when she had been there last.Stillwater Advance Self Storage does have surveillance cameras which cover the unit rented by this customer. Our system consultant reviewed the video available and found no suspicious activity, which was reported to the customer and sheriff’s deputy handling the report.The manager and owner of Stillwater Advance Self Storage strive to provide good customer service to our renters. To say that the owner was not helpful is inaccurate, as he did all that was possible given the circumstances.Manager, Stillwater Advance Self Storage”
“Ary is very very helpful and kind, great customer service! Went through problems and got a lot of bad attitude from the Wooddale location but is very happy with this Hudson road location. Thank you again ary for all the help, very much appreciated!”
“They are amazing. Great deal for the space. Terry, the manager is really a wonderful person to work with when entering an agreement, transferring, or closing out.”
“I wanted to express my appreciation for how this facility is run and maintained. We chose this storage facility in August 2021 for it's proximity to our house and have not had a bad, or even difficult, experience since. It is always clean, well-maintained, accessible and secure. The communication is clear, simple to understand and straightforward. Holly is a welcoming presence and handles any issue or question with quick and in-depth knowledge. The facility is laid out in a sensible manner and carts are always available and where you expect them. Because of this ease of use, I didn't realize "how good we've had it" here until a recent frustrating experience at a different company's storage locker in Edina for my mother. More Space Self Storage has clearly set a standard for my future expectations of any storage facility. Thank you.”
“Staff is very kind and helpful! Units are clean and in excellent condition. Their large dollies very handy for moving lots of boxes or large items.
I recommend this place.”
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“AWESOME place! SOOOO clean! The items we stored for 5 years didn't have dust on them when we went to move out. I'd highly recommend! The employee(s) (Jesse) are extremely easy to work with and accommodating! Easy to get in and out and had carts available to move things. I'd recommend them highly!!”