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“It's pretty black & white, you pay for the size of the unit you need, & they will accomidate you (if they have a unit open) I have been using their storage for a while & experienced that they will take time to explain any questions you have, even over the phone they will do what they can to help you with your situation. Very nice people & place to store my things! Plus I have had no security problems at all.?Thanks Stephen's Storage.”
“The moving crew assigned to us were exceptional! They arrived on time, and they worked their tails off. They were very respectful and easy to communicate with. What more can you ask for?”
“I lost my partner recently., and it was a pretty rough time. The crew at Cottage Grove Extra space was so supportive and understanding, the facility was clean, they were respectful they made grieving easier for me as I had to go through my partners things. I like to give a personal Thanks to Carmen, Miranda, and Steven it was such a beautiful experience working with all 3 of you guys. I so appreciate the customer service and support, I would recommend this facility to anyone. Thanks ?”
“Nancy (24/7) unless you’re mad at her, then she’s Sharon. Front receptionist is very attentive and she knows how to handle business with grace and a sense of humor. She helped me out where I thought wasn’t possible. Keep on the great costumer service”
“I just moved out after a year with these wonderful people- great customer service, patience. I’m so thankful for all the support I received from them.. I highly recommend this company.. and a special thank to Chu the manager on Water St in. St. Paul.
Big hugs ❤️???”
6AM - 10PM
2500 50th St E, Inver Grove Heights
Self Storage
“Excellent, well maintained storage facility. The office staff are very helpful and professional; especially PJ, who went above and beyond to make our move-in smooth and easy and who was a helpful resource the whole year. Highly recommend.”
“I’ve worked with Shellie for the last year or so and she is SUPER helpful! I’m having a great experience storing my stuff here. They ensure the unit you move into is clean and ready to go. Would recommend!”
“By far the cleanest and most organized storage units I’ve seen! TJ is an angel, very respectful and gave amazing details, he made sure I knew everything I needed to - to have a smooth rental!!”
“Absolutely superb customer service from Sandy! She was quick and efficient on handling my last minute appointment. I wish the location offered more than one cart to assist with hauling bulky and heavy items to and from car. The PIN is texted to the customer as soon as the unit is rented via online. There are two entry gates with multiple entrances. Decent amount of office and parking space for customers. Renting online limits on selecting the unit location from the vacant units. Would love to see in the future the freedom to select unit location.”
“Very nice people to work with!!! On time! Jill was amazing, putting everything together and Ike was very talented and moved everything with no glitches. I highly recommend Quality Moverers.”
“How is it I like to walk in the door of our local Public Storage? PHILLIP is the reason! I haven’t had customer service this exceptional in decades! He’s professional while making people feel special!!!! He’s a keeper and deserves a pay increase!!”
“Keegan was amazing in helping me transfer my unit! He made the process so easy and he was so kind to work with ? Storage units are clean and well taken care of.”
“Lack of communication with the property manager,
No actual times that they'll be in.
There has been an "IT issue" since Saturday but we've seen multiple people access their units. I was told they'd call us with a temporary key so we could have access to our property/belongings. If this is supposed to be a safe place for our belongings why the hell is there no communication with us or access to communication with you guys? We can't get ahold of property manager and it's not always an option for us to drive down there.
Biggest complaint here is the lack of information and being told he would call us back. He didn't, I've called multiple times with NO answer. I've left 2 voicemails... 1st I was nice about, 2nd one I mean. The second we have access to our belongings we're out.
As promised:
I think his name is Tom finally came to the office. We talked a bit and he was understanding of me being upset and wanting to rage; we joked a bit and he was able to get me in. It was a temporary code... but I hope the IT gets itself figured out.
Seriously if you're about to leave a review because of the same issues - you aren't alone and it may feel like it's choosing it's victims (don't let that make you go crazy, you're complying and you paid; you're valid).
Seriously though, I think a text line with whoever is in office would be beneficial/office cell phone.
Other than the issues this week it's been smooth. Although my partner did point out that maybe y'all can give those of us struggling with this issue a month free of rent/no rent. ??♀️”
“We moved from a home we lived in for 38 years! Jeremiah, Trey, Alex and Mitch were amazing! They were punctual and efficient. We needed to leave for a house closing and they completed one house and locked it up securely. The new home had some tricky maneuvers and they did everything extremely well. Highly recommend Minne Movers ?”
“Mitch, the manager, made all the difference in my experience at the storage facility. He is incredibly responsive, kind, helpful, and goes out of his way to create a positive experience for renters. If you’ve ever had to use storage facilities in the past, you know that this is the exception. Thank you, Mitch!”
“This was my first time renting a storage unit and Phillip (the manager from the Woodbury location) helped me out and made sure I was taken care of. Thanks so much!”
“Everything was neat, clean, and as described. Steve has been great to work with over the last 7 years. I felt my items in the storage garage were safe and protected.”
“The entire process, from applying and paying for the storage unit online to moving my items into storage, went smoothly. The storage unit was exactly as described. A+ experience.”
“I had my storage unit for a couple of years. I have no complaints, the rental process was easy, the property was always clean and well maintained. Staff were courteous and helpful if I had questions. If I should have need for a storage unit in the future, I would definitely go back.”
“This will be my first experience renting a 10x10 space from US Storage (1828 Burkle RD White Bear Lake, MN)
My first take away is the friendly, helpful staff. I was looking for a secure location to keep my belongings where the price was fair. So far I really am content.”
“Stopped in the office to see about changing storage units, and Raquel was very helpful and friendly. I've been with a lot of other storage companies over the years, and Raquel is one of the best ! Keep up the good work !!”
“We got there 5 minutes before closing and the guy working said he was locking the doors and leaving and not going to allow us to handle our business. He called the manager and he came down to allow us to finish unloading.”
“While visiting our granddaughters, to make the visit a pleasant experience for grandma, we rented a wheelchair. I made arrangements in advance and when I arrived at the store all the paperwork was in order and wheelchair was ready to go. The wheelchair was in excellent shape. The staff was very friendly and helpful. The return was just as easy too. If we need a wheelchair again, while in Minnesota, we will call ABC Rentals.”
“Awesome location and storage rooms. Friendly staff who take care of you. I have had multiple storage rooms here with zero issues. Very highly recommended. 5 stars!”
“James was right-on with all details of the rental. And he took me to unit and showed me how ro unlock and lock the unit. Had a little trouble with the mobile unlock and he showed me how to do it. fantastic guy!!”
“I am responding to the Google review posted 2 weeks ago by a previous customer and will state the facts of what occurred and how it was handled.The incident that Deanna Reed reports took place in June 2018, 2 years and 4 months ago. On June 24th, 2018, the customer called the storage office to report that her unit had been broken into. The manager met the customer at the storage unit an hour after her call. Customer reported that the lock on the unit was locked when she arrived, additionally, there was no damage to the lock, unit door or any other storage units. The customer reported that a number of things were gone from the unit. She stated it had been at least 2 months since she had been to the unit, but was not sure when she had been there last.Stillwater Advance Self Storage does have surveillance cameras which cover the unit rented by this customer. Our system consultant reviewed the video available and found no suspicious activity, which was reported to the customer and sheriff’s deputy handling the report.The manager and owner of Stillwater Advance Self Storage strive to provide good customer service to our renters. To say that the owner was not helpful is inaccurate, as he did all that was possible given the circumstances.Manager, Stillwater Advance Self Storage”
“Great access I just wish it was 24 hours great price as long as it stays the same I will stay but if they hike it Up I'll be finding a new spot. Nowhere in my rental agreement did I read that it was going to get hiked up so hopefully we're good.
Damn I should have read the reviews before coming here. Shoot something happens to my truck due to no security that's messed up. Camera's don't stop no one if no one is watching. I have a decent price right now so honestly I guess if there's no security I'm fine paying the price that I'm paying but like I said you hike it up I'm leaving. Because what is the point of paying more if there's no security and you don't give me 24 access.”
“They are amazing. Great deal for the space. Terry, the manager is really a wonderful person to work with when entering an agreement, transferring, or closing out.”
“I wanted to express my appreciation for how this facility is run and maintained. We chose this storage facility in August 2021 for it's proximity to our house and have not had a bad, or even difficult, experience since. It is always clean, well-maintained, accessible and secure. The communication is clear, simple to understand and straightforward. Holly is a welcoming presence and handles any issue or question with quick and in-depth knowledge. The facility is laid out in a sensible manner and carts are always available and where you expect them. Because of this ease of use, I didn't realize "how good we've had it" here until a recent frustrating experience at a different company's storage locker in Edina for my mother. More Space Self Storage has clearly set a standard for my future expectations of any storage facility. Thank you.”
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“AWESOME place! SOOOO clean! The items we stored for 5 years didn't have dust on them when we went to move out. I'd highly recommend! The employee(s) (Jesse) are extremely easy to work with and accommodating! Easy to get in and out and had carts available to move things. I'd recommend them highly!!”