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September 2023 by Steven B.
BoW has been a good bank overall, but their loan and mortgage departments not so much. Now, that BMO Harris Bank bought out BoW and as of September 5, 2023 Bank of the West is no more.
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May 2023 by Jodie Burchard-Miller
I have been a customer at this branch for many years. So to have to write a review about the rude and unkind treatment I have received during my last interactions with staff at the Ramsey location is a bit disheartening. I went to the ATM to withdraw some $$$ put my card in, entered my pin, entered my pin, nothing happened, I just happened to be at the ATM prior to 5pm which does not happen for me very often. I pushed cancel on the ATM and my card would not come out. I pulled to a window and spoke to Marie the teller. I said " I think the ATM might be out of order and now it has my card ." she replied yeah it is out of order. I asked why they would not have an out of order sign on it. to which she replied, we don't fix out ATM's on site its done remotely so if they fix it then it would have a out of order sign on it. I am shaking my head at this point. I told her it kept my debit card, to which she replied, usually it just spits it out. I said well it didn't now what do I do? She said well in 10 days when they come to fix it.. ( They don't fix it on site I was told remember) they will get it out and they will send me my card.. I asked what I do in the mean time for a card. I was so rudely told with a smirk Well there is nothing I can do for you.. Thank goodness I remembered that I did have another ATM card at home, I was able to use.. Fast forward 10-12 days Sassy Marie feels the need to call me with her attitude to tell me that they have retrieved my card, but they will be shredding it because I have 2 and you cant have 2 ATM cards. I said no send me my card back, she refused to send my card back to me, I asked for the manager Nicole to call me. Well let me tell you Nicole has ZERO customer service skills.. I cannot wait until BMO Harris takes over this branch and they come in clean up. I will be moving my accounts and Nicole thought it was her business to go into my personal account and see where I was using my ATM card for the last 10 days. and proceeded to ask me why I needed 2 ATM cards and ect.. Dont waste your time with this company.. Go to a Credit Union or Wells Fargo.
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October 2022 by Card Liberty LLC
Would never recommend this bank to anyone. Nothing but problems and very unprofessional. Glad they are being bought out
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October 2022 by Una Rae
This new staff goes beyond being helpful. They really care about YOU. Having a problem that difficult to take care of, I went in to the bank. They quickly came to help me. Took me in to the office and not only did she spend time fixing the problem, but when I had a meltdown cuz my husband passed away and I’m doing all these things by myself, she immediately stopped what she was doing and asked if she give me a hug. Knowledgeable, helpful and caring for me - personally. I left giving her a hug and thanking her for being so kind and understanding my grief. I thought I was going to really miss the “old” group I’d been with since the bank was built. While I still have fond memories of them, this new, fresh, caring staff will have the same road to travel and will once again make this bank a favorite to visit and to take care of my banking needs.
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July 2022 by Deborah Nesheim
Super nice staff, they do care about you, you're not just a customer number to them. Thank you to both Nicole's and all the other beautiful ladies that I met while opening 2 accounts. Good bonus referrals as well. $25 a person was offered at the time I was there
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March 2022 by Broke Daddy Breaks
Would never recommend this bank to anyone. Nothing but problems and very unprofessional. Glad they are being bought out
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June 2021 by Bruce Lawrence
The team at the Ramsey location are great and very helpful and definitely recommend this branch for Bank of the West for great service!! Thank you Bruce Lawrence
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August 2020 by Kyan Greig
best bank by far
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May 2020 by Tania Riza
Krista Macheledt is the BEST! always able to help me and reply on my email anytime i need her help with my account.
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August 2019 by James Kilgore
Bank of the West gets to know each customer personally. Customer service goes above and beyond every time. Fridays are the best days to stop in because they always have fresh cookies.
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April 2018 by Fast Subs
OMG these ladies are awesome!!
