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December 2024 by Kenneth Murphy
Geek wants to charge me for service which is stated to be included in Membership.
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August 2024 by keith pecholt
They put a lock on my phone when all they were supposed to do is put my screen protector and phone case on should be illegal
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February 2024 by Alice Johnson
We were the victims of a phishing scam just before Christmas. A fake website with a fake geek squad phone number.The next day we took the laptop involved to the Richfield Best Buy. They could not have been more responsive. The door greeter immediately got both the store manager and the regional manager involved.They heard our story and involved the site manager for Geek Squad. He took our information and the laptop. They ran a deep test and removed a bad program.They then advised us to bring in our other computers one at a time to have those checked. Which we did. I even brought in an older laptop. They helped update it for a small cost in parts, so now I have another serviceable laptop.In all it took about a month to get it all done.At every appointment, they were timely and very helpful. They were very reassuring.What started out as a potential disaster became a net gain.I have had Total Tech support for a few years as kind of an insurance for all the possible tech disasters.This year I have definitely gotten my money’s worth.Special shout out to Joe and Zane. They were great. I kinda miss seeing them on a weekly basis.
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December 2023 by VAZZ
All they did was look at the diagnostics and didn’t even fix it then told us we had to pay 150 dollars still
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December 2023 by Lily M
Took my phone to get fixed. They fixed the original issue, but broke something else/didn't properly put the phone back together. Got my phone back in worse condition than when I brough it in. I'm hoping I don't have to pay to get my phone repaired again due to their error/mistake.
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December 2023 by Mimi Riley
Lindbergh was great and the Best customer service ever at BestBuy
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November 2023 by Just Pauleen
Excellent excellent customer service, in particular a shout out to Joe who helped me and talked to me like a human being, rather than following a script. Made things easy to understand and helped me (who is not a computer literate person) understand my device
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April 2023 by Bayley Keyport
These guys were awesome. Had to send my computer off to the service center to be fixed, but they didn't fix all the issues, so the guys here did the repairs for them. Took a couple hours, but Isaiah, Joe and Nick were all SOOOO helpful. They fixed it on the spot and made sure I was well taken care of.Service center 0 Geek Squad 10!
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March 2023 by Google user
These guys were awesome. Had to send my computer off to the service center to be fixed, but they didn't fix all the issues, so the guys here did the repairs for them. Took a couple hours, but Isaiah, Joe and Nick were all SOOOO helpful. They fixed it on the spot and made sure I was well taken care of. Service center 0 Geek Squad 10!
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January 2023 by L M
Took my phone to get fixed. They fixed the original issue, but broke something else/didn't properly put the phone back together. Got my phone back in worse condition than when I brough it in. I'm hoping I don't have to pay to get my phone repaired again due to their error/mistake.
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December 2022 by john Carver
Prompt help
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November 2022 by Fòòdi .
Called them and they said that they couldn't fix my monitor that of course I broke on accident because I didn't have there plan or membership protection program like I bought the monitor that cost me $460 and they couldn't even fix it even if I paid them to do it? Like idk why they have that policy but it gota go cos what if I don't wanna pay it? Doesn't make sense because they should fix it without that now I have a broken monitor and even better I bought a cheaper one for $200 and its the same one never buying any monitor with them cos Das a rip off cos of there "membership"
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July 2022 by Greg Daggett
Bought computer from Costco 4.5 years ago. Use it infrequently due to work computer use and cloud-based file management. Couldn’t download files on it with Virus Scan Failed. Exhausted online community rooms. Exhausted 5 different fixes online agent gave me in writing after he booked me an appointment. Showed up for appointment, sat down for 45 min with agent Appoloni who is a nice guy, educational, and fixed it while also looking at registry and scanning for corruption. Asked how much and nothing. I offered to pay $50 and wouldn’t accept. Best Buy has my next laptop purchase later this year and I will pair it with Geek Squad Total Tech package. Message to Best Buy leadership is Appoloni is exactly the employee I would hire. When Delta Airlines asks you the single question at the end of your calls, “Would you hire the person that just handled your call? 1 for Yes, 2 for No.” The answer is “1” all day long for Appoloni and Geek Squad. I’d hire 100 of him. Great service over 20 years. Thanks. You saved me big time for an event I have in 6 days.
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July 2022 by Dawn Joyce
We had a new computer installed and files transferred. Our recharge was very patient and did a great job.
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April 2022 by Michael Brooks
Came in for a 7:20 appointment two people were helped in front of me. Guy in the back comes out to finally help and begins helping a different customer. I was never helped. Easily the worst customer service experience I’ve had in my life. There’s a dude that works in the back with a black pony tail that came out after he had to come work and was staring at me like he wanted to start a fight. An absolute joke what they’re running there.
