The FedEx Ship Center is known for its helpful and caring staff. Customers appreciate that employees often go above and beyond to assist with their needs, whether it's locating a missed package or making special arrangements for delivery. Unlike some locations, this center is more knowledgeable and willing to help, making it worth the extra drive for drop-offs. Staff members are friendly and attentive, often making customers feel important and valued. For example, employees like Julie and Pat have helped customers retrieve missed packages and ensure timely deliveries. The Rochester airport facility is also praised for its excellent service, especially when handling urgent shipments. Overall, the staff's willingness to assist and their friendly attitude make this FedEx location stand out as a helpful and trustworthy place for shipping and package concerns.
Great people. If you’re having a problem with a package I promise you, go talk to an employee first, not customer service. If there’s anything they can do for you, they’ll do it.
February 2024
This location is way more knowledgeable and helpful than the crossroads location. Worth the extra drive to drop off here.
August 2022
Rochester, MN Airport facility has always been a pleasure to deal with when dropping off packages. Yesterday, Cy went above and beyond to help us get an important package on the plane in order for it to make it to its final destination by priority overnight. We very much appreciate the willingness to work with us!! Thank... read full comment
