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February 2024 by Courtney M.
Buying or selling jewelry, Hight & Randall is my only place. They are honest, ethical, and fair. And a delight to spend time with in the process. No need to shop around; just go to them and they will treat you right. 5 stars.
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August 2023 by Kate Boyer
Barbara guided me to understand the quality of a ring I wanted to sell intact. She was very thoughtful, professional and highly experienced in the review she performed. She recommended that I get a second opinion about her review and that solidified my trust and comfort with our interactions.I would recommend Hight and Randall for all who are looking for quality jewelry. Trust their service and their products!
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August 2023 by Kimberly Page
The best family owned store I’ve ever done business with. I don’t even live in MN. I only come to them for all my needs. Repairs, custom design, quick buys for quick gifts… I even send my out of state friends to them. Beautiful store, wonderful people. They never make you feel pressured or rushed even though I know how busy they are. Thank you, SJ Jewelers for having so much integrity.
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February 2023 by Sharon Rome
Barbara, Randy, and their staff at Hight Randall are knowledgeable, professional, patient, and helpful. Their expertise in evaluating jewelry of all kinds is top notch; they helped me make important decisions about how to manage family heirlooms. They took all the time necessary to work through my questions, and their detailed knowledge and complete explanations were interesting and informative. I greatly enjoyed my experience working with them and look forward to their excellent help in the future. I recommend them 100% to anyone looking for quality jewelry and quality service.Sharon Rome
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February 2023 by Shannon Danielson
This place is amazing I brought a bunch of jewelry in to sell they took the time to explain everything the quality what they stuff is made of and how they get the price. Very friendly people I would highly recommend
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March 2022 by Drue Fergison
A magical place with the best customer service ever. The shop has a very special relaxed feeling when you enter, you are treated practically like family, and every decision is made in consultation with you. The owners are committed to educating their customers about their jewelry, and doing right by them. This approach will keep me loyal to them over the years, as it is terribly difficult to find this approach and customer service anymore.
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February 2022 by Sean Gau
Randy and the team were excellent in helping educate me and making me feel comfortable throughout the whole engagement ring process. While I decided not to pursue a ring with them, I still felt compelled to leave a comment on their service. It was timely, customer centered, and I could tell they all had a passion for making me happy. It was a great experience, and they will be at the top of my list when it comes to picking a jeweler whenever I am in need of one next.
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November 2021 by Margaret Larkey Dow
Our entire experience of Hight and Randall has been a delight. We initially went in just for resizing, and after a long saga involving fake gemstones from another store and some other minor mishaps, we will leave with not only the most precious and personal wedding rings we could have possibly imagined, but also a lovely connection with an incredible person, Barbara Hight. Cannot recommend them highly enough.
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September 2021 by Pamela Netzel
Top notch jeweler. I wanted to create a pendant and earrings for my wedding. I was able to trade-in my old jewelry, and Barbara helped me create unique and beautiful pieces that matched exactly what I was looking for to fit my dress. Her attention to detail, creativity, and knowledge is exceptional.
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July 2021 by Amanda Coffey
10/10 Recommend! I have a vintage ring that had a broken prong on my main diamond. I stopped in one day to get an estimate to have it repaired. I came in without an appointment and Barbara brought me in and sat me down and spent a considerable amount of time with me. She helped explain that my ring had some integrity concerns and could risk loosing some diamonds on the side. But told me how much it would be to replace just my prongs (I actually had two broken prongs when we looked at it under the microscope!). The price was reasonable and we discussed what it might cost to have the ring refurbished since I wear it a lot (wasn’t sure on exact price until it was sent to another repair jeweler). A couple weeks later I got a call with the price estimate on having it refurbished and was a little more then originally discussed but she was never pushy with the price and gave me time to think on it and was told to call her back. I decided to have it refurbished since I wear it so frequently and she ended up doing a free appraisal for my ring as well. It took a while to get my ring back but when I went to pick it up it looked amazing. Like a brand new ring, I’m so happy with the way it turned out, and gives me a lot of peace of mind that my diamonds won’t just fall out. Very happy I decided to get it refurbished and it was a pleasure to work with Barbara!
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April 2021 by Simple Soaps For Simple Folks
Had two watches that needed new batteries in them and they replaced them with speed and professionalism. Was also pleased they replaced my watchband (I had the new one purchased and ready to change) free of charge.Would recommend them to anyone looking for quality jewelry and jeweler's services on Rochester's west side.
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March 2021 by hollie varnum
We’ve always experienced top notch customer service each time we visit Hight and Randall. 7 years ago when looking at engagement rings, we chose not only to purchase through Hight and Randall because they had a great selection of rings, but also because they were so friendly and knowledgeable. They respected our modest budget and still treated us as VIP customers. Each time I go in to have my ring cleaned, I still feel special even though they know I’m not there to purchase anything at that moment. Recently, my husband needed a new watch battery. I ran around town and dealt with some unpleasant people who told me I should just go to a jeweler. I immediately called Hight and Randall and with no hesitation said they could help me. Upon arrival, I was greeted with a friendly smile and a “no problem” attitude...they put a new battery in my husbands watch and I was grateful. It’s the little acts like of kindness and a friendly personality that make all the difference. We will always go to Hight and Randall for our special jewelry needs...don’t waste your money elsewhere... jewelry is an investment and I will always invest in Hight and Randall as no matter the budget, they give you the “full VIP experience.”
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February 2021 by Diana Bernal
Great experience purchasing several items at this jewelry store, including my custom wedding ring! Randy is highly knowledgeable and always takes his time explaing pros/cons ect.
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February 2021 by Efren Martinez
Professional personnel at this shop with reasonable prices on high quality jewelry. We purchased a custom wedding band and diamond earrings!
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January 2021 by Wendy Driscoll
My mom and I stopped in today as we hadn’t been in for a long time. We were remarking on the way home that it is always a wonderful “experience”. We are not a “transaction”. We are always welcomed genuinely, treated like old friends, and shown the utmost kindness and respect. The jewelry selection is incredible. The quality is incredible. The owners are incredible. This is a treasure of a business. Thank you for the lovely time today, and I know I will love the earrings I purchased.