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March 2024 by Lisia
It was a pleasure working with Kristy the store manager she was very polite and made sure all our needs were met. Thank you for excellent customer service!! Thank you for exceeding our expectations!!
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March 2024 by Katherine Marcatante
Lens Crafters is always great to work with. I have been going there for several years. The staff is amazing. I work with Kelly and she is always so helpful! When I receive my glasses I never have any issues.
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March 2024 by Natalie Y
Short summary: Unknowledgeable, incompetent staff with poor customer service. I will never return to a LensCrafters again.Full story: I purchased 3 pairs of glasses from the Rochester, MN LensCrafters store in January 2024, spending over $1600. Two of those pairs of glasses are unusable because I cannot see out of them clearly. I visited the local LensCrafters 3 times in a 6 week period to try and get them fixed. The staff had no knowledge of how to address my issue.I could not see out of the left lens of my Tiffany glasses. I returned to the store and the first sales assistant had no idea what to do. She got the store manager who measured me manually. I asked if he could measure me manually for the Coach pair that I also couldn't see as clearly out of. He said to wait until we see if this fixed the issue. I returned to pick up my glasses 2 weeks later, noticed immediate difference in the left eye and once again asked if I could be manually measured for the Coach glasses (rather than their typical use of iPad given my bad prescription). The sales associate had no idea what I was talking about and asked that I try these glasses at home. So I did. I compared both pairs of LensCrafters glasses to a pair of glasses I bought 3 months earlier when I received the prescription. There was noticeable difference and blurred vision with the LensCrafters glasses compared to the pair I purchased at a different local eyeglass shop.I once again returned to LensCrafters where the associate had no idea what to do. She stated that Stan would know what to do. I waited 75 minutes in the Galleria Mall for Stan to start his shift. He was busy with another customer so I had to wait another 20 minutes. The female associate told Stan my issue but he never once came over to see me. They kept claiming it was a prescription issue, but again, I have a pair of glasses with the identical prescription that I see great out of. They never once offered an explanation or solution to my issue. I literally left in tears because I was so frustrated.I have worn glasses for 30 years and have never had such a horrible experience. I will never return to Lens Crafters after this incident. I will stick to Gibbons Optical who offer exceptional customer service, equal variety of lenses to choose from, and where all the staff are extremely knowledgeable about ins & outs of eyeglasses.
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March 2024 by Artyce Thomas
Exceptional service! All staff are very knowledgeable & experienced. Would highly recommend going here for all your optometry needs!
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February 2024 by Dennis M
Kristy, Brittney, Stephanie, Claire were excellent for my wife and I. Did eye exam along with 3 glasses that were ordered. Thank you all.
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February 2024 by Gela Rocha
Very happy customer!!!! Excellent customer service… Lisa helped us a lot and resolved our questions, she is super nice and very knowledgeable, I got my annual check up and Lisa explained to me every detail about the test, she was very patient with me as well.I highly recommend this place… their team super friendly and excellent service.Thank you guys!!!!!
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February 2024 by Blaine Wallerich
They don't answer the darn phone when we call on a none stop message loop
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February 2024 by Nora M
Great service, Kelly picked out my frames and loved them!
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February 2024 by dlaffoon0
Great experience. They were not afraid to tell me that the glasses I had picked out were not the right shape for my face. “Ben Franklin is what they said I looked like with them on” and while Ben Franklin is a great man I don’t quite know if his look has endured into the 21st venture
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February 2024 by Julie Biever
Great frames, very helpful = very happy! Thank you!!
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January 2024 by Rimsha Javed
Extremely RUDE staff. It is the outlet in Mayo clinic. The woman who seemed to be the manager was racist and rude.
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December 2023 by Stephen Russell
Efficient, attentive, knowledgeable staff took care of me well
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December 2023 by Greg Kelm
I liked working with Lisa and Stephanie. Stephanie found my new glasses and I think they will look good on me.
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December 2023 by Santiago Restrepo Castillo
Excellent service. I got new frames and tried them on for a few days. I realized I didn't like them as much as I thought I would, so they let me switch to a new pair at no additional charge -- I even got a refund since the new frames I chose were cheaper than the ones I didn't end up liking. 10/10 would recommend this location for eye exams and prescription glasses.
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December 2023 by Erica Clayton
The ladies at LensCrafters were incredibly kind. I am from out of town and my glasses broke.They fixed them the same day with no charge. I am so grateful for their professionalism and excellent service.