Mattress Firm Rochester is dedicated to helping customers find the best sleep solutions. The store’s staff, including knowledgeable salespeople like Joe, Aaron, and Hayley, are committed to providing friendly and respectful service. They spend a lot of time training as Sleep Experts®, gaining over 200 hours to understand mattresses, bedding, and related products, ensuring they can offer personalized advice. Customers appreciate that staff do not push unnecessary items and instead focus on sharing useful information about mattress care, warranties, and different options. Many reviews mention how helpful and friendly the salespeople are, showing genuine interest in helping customers find the right mattress. The store offers a wide selection of top brands, including Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®. Customers can shop confidently knowing they are getting a good price, thanks to the Love Your Mattress Guarantee® and competitive pricing. Delivery options and a 120 Night Sleep Trial® give extra peace of mind, allowing customers to try their new mattresses at home and feel assured about their purchase. Overall, Mattress Firm Rochester provides a welcoming environment with knowledgeable staff dedicated to ensuring customers get a comfortable and satisfying sleep experience.
Hayley was so helpful and so caring. I feel she definitely knows how to help her customers. I highly recommend her.
November 2025
Aaron was very easy to work with. Lots of knowledge, but also lets you try the beds out with no pressure.
November 2025
Joe was very helpful and full of respect and wisdom. He was so kind and had great knowledge on all the different aspects of each mattresses. Thank you so much for helping choose a mattress.
