Metro by T-Mobile at 1217 Marion Rd SE is known for its friendly and helpful staff, providing excellent customer service. Customers appreciate the knowledgeable team members who go above and beyond to assist with phone and service issues. One customer praised a staff member named Jeff for his patience, thoroughness, and ability to answer questions about switching services, transferring data, and finding the best deals. Jeff also helped set up phones, apply screen protectors, and explain promotions, making the experience smooth and stress-free. Another customer highlighted Jeff and Jack for quickly fixing a phone problem without judgment, demonstrating their willingness to help in urgent situations. Roxy was also recognized for her attentive and above-and-beyond service, making customers feel valued. Visitors can browse a variety of prepaid plans, including unlimited talk, text, and data, and choose from 5G phones from brands like Apple, Samsung, and OnePlus. Overall, the store offers a welcoming environment with staff committed to providing quality support, whether customers need assistance with switching, troubleshooting, or choosing the right plan. Visit Metro by T-Mobile for great prepaid plans, modern phones, and caring service.
Ali was so quick to resolve my issue! I had just transferred my account to Metro and was disconnected from the call center team while in the process of getting my preferring phone number linked to my account. He solved my issue quickly and made the day much less stressful in a stress inducing situation!
September 2025
Metro staff we're really friendly and super helpful they got me what I need and I walked out the door happy very happy thank you Metro a satisfied customer
March 2025
Great customer service here, they make sure you fully understand everything and take time with you to make sure all your questions are answered before leaving.
